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"Pronto has been servicing my furnace and AC for several years. When it was time to replace, l knew who I was going to call. Working with Pronto on the replacement was an excellent experience. From Jack in Sales, to Darren and Kevin who led the installation everything went well. Final inspection was completed today. Both the mechanical and electrical inspectors commented on the great job."

"We had a humidifier installed. They installed it quickly and professionally. The installer Jimmy was very helpful and even gave me a couple pointers in regards to installing a wifi thermostat. I've always had great experiences with Kath/Aquarius home services and will definitely use them again."

"The price came in higher than we were quoted, but that was due to the challenges of replacing the bathtub drain mechanism. Overall, we would use them again."

"It was a little tough to connect with Jim in the beginning, but once I got on the schedule everything was great.  He came out to the house to look at my system.  I live in a townhouse, so I was concerned there might not be enough space to install.  He determined there was enough space and scheduled the install.  His son came out right on schedule to install.  Very professional young man who knew what he was doing and answered all my questions.  I was very happy, and have been happy with the difference it made in my home this past winter.  No more shocks touching things around the house!
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"Dave replaced a sump pump for us. He called ahead to let me know he was on the way. He showed up on time, had the right replacement pump, and did the work quickly. He was personable and his rates were reasonable (as plumbers go)."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"This company has treated me well, especially Mike Museus, who worked over a year (last summer and this spring) to find out why there was a fluid leak in my new AC unit. The leak didn't affect the cooling of my home so I wasn't concerned, but Mike was persistent, even to returning finally with an "expert" to help diagnose the problem. What they found was that the A-coil above the furnace was full of tiny pinholes. On the day this was to be replaced, Steve came before 9 a.m. to remove the defective A-Coil and install the new one. He worked on it all day, without lunch or a break, leaving shortly after 5 p.m. There was no charge, as it was still under warranty. With all that, he still took the time to explain to me why the replacement was so important: that the defective A-Coil could eventually leak enough to damage the furnace below it. Because he was using solder, I believe, to install the new part, he turned on the ceiling fan in the adjacent room to mitigate the fumes. My only complaint is that a few of my vinyl floor tiles were damaged/discolored by the soldering process. That part of the flooring has had water damage before and is missing a few tiles so, after a day of hard work, he may have attributed the damage to work done before. It's not a big deal; I just wish he'd have said something. I have to hand it to Steve, though; he was working by himself, which frequently required him to leave the furnace area to check the outdoor AC unit, then rush back to the indoor work. I think it might have been a two-person job. At least, an assistant could have facilitated some of the work done."

"We were unaware of an extra-large build-up of lint in our dryer.  The lint eventually caught fire and we had a small fire inside our dryer.  Fortunately, the fire did not spread and nothing was damaged except for the dryer.  We called SOS to see if the dryer could be repaired -- we were thinking it would need to be replaced.  The technician came out, inspected the dryer and told us it could definitely be salvaged.  We were thrilled.  He worked on the dryer immediately, but had to schedule the vent cleaning a few days later.  However, we were not charged until the vent cleaning was completed.  SOS provided me with one of the best experiences I have had with a repair company.  I was thrilled with the end result!"

"It is always so nice to come home to a clean house after a long day at work.  Especially when I didn't have to clean it.  I like that I can communicate with them via text or email.  My dogs really like them.  When I get home they always leave a card behind.  They are friendly and helpful.  I was nervous about hiring someone because we are not clean or neat people.  So I sucked it up and got over the embarrassment and I'm so glad I did.  They put me at ease from the first appointment.
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"From start to finish, Envirobate was professional, punctual and very easy to deal with.  

 I had a walkthrough appointment with Jeff first.  He got back to me over email with a proposal - without much delay.  He was fast.   They were very accommodating for scheduling -  my project plan was to have the asbestos flooring abatement done on Monday and Tuesday to have a flooring company install a new flooring.  Matt was right on time Monday morning as scheduled and he answered any questions I had.  He talked directly to the installation company's manager about the floor preparation when I asked him to ( there was a question about needing to remove the whole subflooring or not).  The area being abated was fairly small : about 145 s.f.    I did a walk through of the rooms before Matt left.  There was no mess and the floors looked ready for the installation crew.    He pointed out a doorway area that could be a potential problem for the installers but   I figured a door transition piece would handle a small difference in height.  It looked good to me.  He said to contact them if there was any problem with the doorway area.

Tuesday morning is when my great plan fell apart. The floor installer showed up, looked at the doorway area and said that it was a problem. He told me it needed abatement  to have it fixed and he left with my flooring materials.  Small story short, the flooring installation manager came that afternoon, did a site visit and he showed me that some subflooring needed to be removed by abatement before they could do installation.   I contacted Jeff that I had a problem using email; He responded promptly  - said not to worry and said "We'll be happy to come back".   Envirobate is dependable!  Matt showed up at 8am on the scheduled day, right on time  - took out the subflooring area and removed the problem.  There was no extra charge for the 2nd visit.   I would not hesitate to hire Envirobate again.  It's peace of mind to hire them."