Get matched with top ducts & vents installers and replacers in Worcester, MA

"Before installing a mini-split, the sales person told me that I'd need to cut down an interior shelf to a specific height. I paid a handyman $400 to do exactly what the sales person instructed. Later on, N.E.T.R. came and did the installation; however, AFTER the installation, a technician told me that they hadn't accounted for the vent opening and closing and that the shelf would need to be further cut down. As you can imagine, this type of service is rather ridiculous. If they knew that the shelf would need further cutting, they should have NOT installed the unit. I have called N.E.T.R. six (6) times in three weeks, and no one has called me back about this issue. After paying for the unit and for a handyman, it's ridiculous that I have AC that is compromised because no one with the company thought to properly measure the space so that the work by the handyman could be done once. At this point, I'd like for N.E.T.R. to take care of this for me."

"No invoice transparency at Sila Heating, Cooling, Plumbing, and Electrical. I had an appointment on February 16, 2026, to troubleshoot a no-heat issue on the second floor of my home. I was told the repair would be $1,500. Although hesitant, I agreed to proceed because I needed heat. The repair was completed, I paid $1,524.90, and the technician left. I later realized I had not been provided with an invoice, so I called the company directly at 781 438 4114. The person who answered the phone emailed me an invoice. The invoice listed an HVAC diagnostic fee of $69.00, followed by ?HYD 170,? with no price or itemized breakdown provided. I understand that professional services and parts can incur significant costs, it is unreasonable that the part alone could account for the entire charge without any supporting documentation. I respectfully requested a detailed breakdown of the invoice through multiple phone calls and emails; however, the responses I received were dismissive and failed "

"The work was done correctly and promptly, but quite expensive. On the plus side, he presented all the options and didn't really try to upsell. Just the facts."

"They came and diagnosed the issue and addressed it. And then also, sort of, right, pointed out anything else that needed to be done. It gave me sort of like an explanation of that. So that was good."

"They replaced my furnace"

"Did a good job. Some confusion on the price they charged me though as it was over a call"

"Pete came when no one else would, He was very personal and explained what needed to be done and cost. He was honest and was willing to help me with financing at a very reasonable price. I will use him again for any services."

"Very well, Frank Fitch quickly diagnosed the problem and gave me a quote for repairs and expertly made the repairs. Re-establishing the proper pressure and making the boiler ready to go. Felt like I had expert service and a fair price."

With over 75 years of experience, GEM provides trusted HVAC services for homeowners in Raynham, MA and surrounding communities including Taunton, Bridgewater, and Middleborough. Our licensed technicians handle AC and furnace repairs, system installations, maintenance, and emergency HVAC service.\n\nFrom hot, humid summers to cold New England winters, we deliver efficient, dependable comfort solutions you can count on—day or night.