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96% Recommended

5 Years In Business

Company Details

  • Verified Licenses

Contact

10433 Woodbury Knoll Ct.
Fairfax, VA 22032

Hours

  • Mon: 8:00 AM - 5:00 PM
  • Tue: 8:00 AM - 5:00 PM
  • Wed: 8:00 AM - 5:00 PM
  • Thu: 8:00 AM - 5:00 PM
  • Fri: 8:00 AM - 5:00 PM
  • Sat: Closed
  • Sun: Closed
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work
  • Small Jobs Welcome

Areas of Expertise

  • HVAC contractor
  • A/C Install
  • Heating and cooling
  • Electric Furnace repair and install
  • Gas Furnace install and repair
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Trip Charge May Apply
  • Credit Cards Accepted

Ratings

4.8
24 Verified Reviews
  • 5
    23
  • 4
    0
  • 3
    0
  • 2
    1
  • 1
    0

Highly rated for

  • Quality
  • Value
  • Customer Service
Showing 1-10 of 24 reviews Showing 0 reviews
5.0 Thomas G. Fairfax, VA
2/23/2021

Si fixed my hvac system

Response from Company:

Thank you for your positive words!

5.0 James M. Manassas, VA
2/17/2021

Professional , courteous, and competent.

Response from Company:

Thank you for your positive words.

5.0 Brad S. Catlett, VA
2/17/2021

Alex was by far the best HVAC tech I met out of four others I called. He spoke honestly and fairly about his professional opinion. He was completely knowledgeable about all things HVAC and had my best interest at heart. You won’t go wrong with this outstanding company and technician.

Response from Company:

Thank you for your positive feedback! Glad that we can help.

1.5 Elizabeth C. Arlington, VA
2/15/2021

The automated text message was great and it said a specific time. The scheduler confirmed the specific time. The tech was 1h30 minutes late saying it is a The tech lead is a 4-hour window. The tech was unable to do any of the ecobee thermostat installations despite multiple conversations ahead of time. In the end, I wound up talking to the ecobee company to come up with a workable solution given the complexity of my heat and ac systems. I had to hire someone else though. While he did suggest a good alternative solution - I felt like he did not trust that I understood given that I was a woman. I do live alone but did not appreciate him asking me if I wanted to check with my family.

Response from Company:

We appreciate your feedback. We are sorry to hear that you were dissatisfied with your service. Service Cart, LLC makes it a priority to address any issues being brought to us. The visit was scheduled as a free consultation for the customer. When scheduling a technician, we provide each customer with a four-hour window. Once scheduled the customer receives a text of the appointment time. The assigned time provided was from 10:00 am to 2:00 pm. The technician arrived within the time given at 11:30 am. The technician went over different alternative locations to install the thermostat however the customer could not decide where she wanted it done. The wiring that ran to the unit was unusual so our technician took the time and contacted Ecobee directly (The Ecobee thermostat was provided by the customer). The technician was placed on hold for a half-hour with Ecobee with no response. The customer told the technician that she needed more time to determine which location to place the thermostat, at this point the technician left after being at a location for over an hour and a half. There was no charge for the visit as this was a courtesy call. We did not receive a follow-up from the customer. Thank you, Service Cart, LLC Management.

5.0 Khanh L. Chantilly, VA
2/15/2021

Great service overall. Saivash was very nice to come out on a bad weather day to look at my heat pump. He explains in detail which I can understand and give a very suggestion on the solution.

Response from Company:

Thank you for giving us this opportunity.

5.0 Kevin Z. Fairfax, VA
2/13/2021

Efficient, courteous, and provided a thorough explanation of what was happening and why.

Response from Company:

Thank you Kevin, for your positive feedback.

5.0 Maureen G. Stafford, VA
2/6/2021

Great service overall! Technician was on time. The pricing was exceptional.

Response from Company:

Thank you for your positive feedback!

5.0 Gloria M. Alexandria, VA
2/4/2021

They scheduled my HVAC service and installation quickly and were very professional and courteous.

Response from Company:

Thank you for your kind words!

5.0 Cheryl V. Alexandria, VA
2/3/2021

I was texted an arrival window the day before, and received a text the next day with the exact time, which was the exact time the serviceman arrived. Totally competent and professional service. Immediately got to the job and explained to me how to control and maintain my gas fireplace. This is top notch service and I could not be be more pleased. Will be calling this company in the spring to inspect and advise on my air conditioning system. This company has gained my trust and my future business!

Response from Company:

Thank you very much for your positive words!

5.0 James C. Alexandria, VA
1/28/2021

ServiceCart was awesome - they did a great job, and really great communication about when they would arrive. I would definitely hire them again!

Response from Company:

Thank you very much for the positive feedback.

Showing 1-10 of 24 results Showing 0 of 0 results
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Photos

Service Cart, LLC
4
2 Zones Condensing Units

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