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"We are retired and installing new ducts and central air conditioning was a big decision for us as far as investment. We had worked with Moore Heating and A/C here in Anchorage, AK before. We had wonderful service with them installing a new furnace so we decided to give them a try. Moore has a really well qualified sales rep. that comes to your home to sit down and assess what your needs are. His name is Tony and he is about the most personable guy you will ever work with. We were a little on the fence about having air conditioning as we live in Anchorage, AK (37 years). No one in our entire neighborhood has A/C; but the summer of 2019 broke our backs with the heat. Tony was an effective resource on what was happening around Anchorage and what kind of A/C units were good options. I remember him teaching us what level of air conditioner we needed, taking into account we live in Alaska. I appreciated that he has lived in AK long enough to know the weather and the changes. Questions? We had scads of them and Tony never made us feel like we were taking up his time. After we gathered our information and weighed the options, we were able to tell him what our first choice would be...but we weren't sure we could afford it. Tony said, no problem. He would work up an estimate on as many options as we wanted. He then walked around the house measuring spaces and giving suggestions as to where to put our central A/C unit outside. We also wanted new ducts, and there he went, down to our terrible small crawl space to measure it up. There were no commitment papers signed; he just shook our hands and said he would have the estimates within a day or two. And he was punctual on that point also. Our estimate came online and we were able to see costs for all the different options (Central A/C, Mini Split wall units, even window air conditioners). We were extremely pleased with the estimate for both the central air and an entire new modern duct system. We had the money in savings, but Tony told us about how they offer financing and we took it. The installment was scheduled just a few weeks away. Tony told us it would be just about 2 days of work, (due to duct system replacement). I had to see it to believe it but these very professional guys were a team that got all the work done in 2 days! Moore set up having the city inspector come out and verify all the codes. All the employees we dealt with were professional, respectful of our home, punctual and open to any questions while they worked. Outstanding company. Could not ask for better. Now all our neighbors want to come look at the air conditioner as if we had a new grand child in the family. Greatest asset? Tony H. the Moore representative. He helped us choose the right unit for our 1400 square foot 2 story home. Price was fair, service, the best you get in Anchorage. Garth and Martha O. Anchorage, AK"

"Dillon diagnosed our problems in minutes and after calculating what we needed exactly and us giving the go ahead he sin the job right then and there after getting the parts needed. He actually fixed our ongoing problem that discount mechanical couldn't diagnose after hours and taught us about what needed to be done down the the tiniest detail and how to keep it on the up and up. I'll never call another plumbing & heating company again, these guys are actually honest and they do the job when they say they're going to do it. It's amazing to meet honest people nowadays."

"I found them on Angie’s List. They said that they had an A rating, but it has been a very questionable relationship. Their estimate for the job was $300, and they finally got it down to $250. I had given an $80 check for the estimate to the man who came down, and it was to be applied to the services. I had issued the check on the company name, and the owner called and said that the bank wouldn’t accept the check because it didn’t have his personal name on it. I think that is unusual, because he should have a business account. He came back, and I gave him another check for $250, because he needed the check to go and buy supplies to clean my deck. I thought that was unusual too, because he was running it so close that I had to pay for the supplies before he could use them. He sent a man back at around five in the evening, which was very late, and he started scrubbing my deck with some gallons of detergent and my broom, which I had offered. He didn’t have any power washing equipment, so he scrubbed and scrubbed, and he had just started on my driveway, when his boss came and picked him up at seven. When I questioned him about the power equipment, he said that it was at another job, and he was going to go and get it. When he came back, he said that he didn’t have any power equipment. So that man is going to come and scrub my driveway this morning, with my hose and my broom. I have some more work that I wanted him to do, but now I don’t know if I want him to do any more work for me at all. He said that he was sorry, and that it was all a misunderstanding, but it was just his total inefficiency. The worker who worked here really worked hard, and he did a good job, but I was really surprised that he had to come and get another check so that he could go and buy some supplies, and the fact that he doesn’t have a business account. I was also surprised that he sent that man to scrub my deck with a gallon of detergent. I have cats, cats lick their feet, and I would just be horrified if anything happened to them."