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"Great customer service and even better knowledge and work on our fireplaces. The two service technicians did a fabulous job for us!"

"They did a great job. Very thorough, worked very hard to match existing brick color."

"We had Greenstone install a new granite flagstone patio with granite fire pit and sitting wall. The Green team did an amazing job from design and to the end product. Their crews were so great, professional and nice! We are so happy with their work and are excited to use our new outdoor space this summer!"

"I Purchased the "Big Deal" for Chimney Sweeping & Inspection. The technician (i think it was Van Davis) was right on time. There was some scheduling issue due to some family emergency with them but they communicated and rescheduled as per my availability. I was not sure when the chimney was last cleaned/swept. Van did an excellent job. He offered me some valuable suggestions and tips about operating our gas fireplace. He also inspected the rooftop area as well. Found out an issue with the coating done by a pest control company.
Overall I was very satisfied with Hearthmaster.
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"The actual work, once done, was done well. However, there were many setbacks along the way. The contractor had to wait weeks for the ordered parts, which is understandable. However, there were a lot of other issues during the process that seemed unprofessional and avoidable. Once the parts were in, and the job was scheduled, I was told the week of the job that I had been given the wrong date, and it would be the following week. When that day came, I was told they had car trouble, and it was scheduled for two days later at 8 am. When that day came, 8:00 came and went, and we were told 9:00, then 10:00, then 10:20, which is when they finally arrived. Once here, work was done professionally, and they left everything clean. After they left, they called and said that my check, made out to "Holy Smokes" couldn't be cashed because it wasn't made out to "Holy Smokes Chimney Service (or Sweeps)", the full company name. I said I would replace the check if they brought me the uncashed check, and they said it had already been destroyed and discarded (less than an hour after they left my house). They wanted me to send a payment by Zelle. My bank advised me that there should have been no issue in depositing my check, so I'm unsure why they couldn't do that. My bank put a stop payment on the check and advised me not to send the Zelle payment until a business day had passed, since the stop payment wouldn't apply to any checks already deposited at a bank or via mobile app. The contractor did agree to deduct the bank stop payment fee from my total due. Also, in the course of the process, they changed their phone numbers, and I was unable to reach them at all until they responded to my query through their website. At one point, I discussed cancelling with them and getting my down payment back. I was advised that their cancellation policy only allowed me to receive 20% back. I advised them that nowhere in the paperwork they provided was there a cancellation policy. They said they had just put it in place recently. I told them that I didn't think they could hold customers to a policy that was created after an order was placed and about which a customer was never informed. I agreed to let them reschedule the work again, with the understanding that if they failed to show up, I would have to cancel. They showed up that time. While I can highly recommend their work on the chimney and fireplaces, several of their business practices were unconventional and uncomfortable."

"Turned out the problem was operator error. I had forgotten the secret to getting my logs start, but after days of trying and asking everyone I knew to see if they could figure out the problem, Kinard’s service charge was cheap in comparison to other companies I called and they came out within days, rather than having to wait over a month and pay over 3x for a service call just to show me how to operate the logs. I felt rather foolish when the tech showed me what to do. I would have felt more foolish to have spent $300 dollars and spent another cold season never haven turned on my fireplace. Thanks"

"Devon was prompt, friendly and neat. Devon explained fully why the fireplace shouldn't be used and what it would take to repair it. He was able to give me an estimate for conversion to gas which I plan to do in the future."

"The rock work was magnificent and he even put it outdoor lighting and Bluetooth speakers for entertaining. I was MORE than satisfied with all aspects of his work."

"Great job! I now have a clean chimney and feel comfortable using my fireplace."

"The tile around my shower was installed crooked and had to be ripped out and redone.  The floor tiles are higher than my other ones were and I had to have my two bathroom doors cut down so that they do not scrape against the threshold or tiles.  The light was installed too low and I had to hire an electrician to move it up and another contractor to fix the hole in the sheetrock.
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