Get matched with top well pump installers and replacers in Bensalem, PA

"Joe responded within an hour on New Years Day to my quote request. Discussed the problem with the well water exchange tank and sent him pictures. Had a quote the next morning and Joe was here to complete the project within a week. While here Joe was more then willing to give us ideas for some projects as well. We will be using him for future plumbing work. "

"Very responsive and great communication. We were able to get the shower fixed quickly and he paid attention to detail. Would recommend"

"We were made to sign a Waiver of Right to Cancel and an Emergency Work Authorization although I had made it clear on the phone that it was not an emergency, we were just replacing functioning older elements with new ones. He then gave us a price that, even though it was said to be a service partner rate (they had previously done HVAC work for us), seemed extremely high, but we didn't have anything to compare it to (a mistake), so we said okay and he began work. He appeared to be having trouble removing the old sink, but did not inform us that he was damaging our counter top in the process. Not until he was all done and waiting for someone to bring him the right color caulk did he show us the many cracks in our counter top. He seemed surprised that we were unhappy about the damage. He went out to his truck and called in, then returned to say that his manager offered to install a toilet we had wanted to have replaced later at no charge. That didn't seem like much consolation when we are going to have to get all new counter tops installed in our kitchen, plus the sink and garbage disposal taken out and reinstalled. Later we had another plumber install our toilet, which cost less than a third of the service partner rate originally quoted to us by the Horizon technician, with no damage. We did not want Horizon to do any more plumbing for us. In addition to the ruined counter top, when the caulk cured it pulled away from the gap, leaving holes around the back and sides. We were also surprised that he took everything with him without asking us. I told him that the old garbage disposal still worked, we were just replacing it so we wouldn't have to do it later, and would have tried to see if someone else could use it. The same with the unused pieces from the new faucet. We chose not to install the soap dispenser, and he left us the just the pump piece while taking away the straw, the bottle, and the rest of the assembly pieces, as well as the deck plate and gasket that we didn't use. Maybe technicians are told to scavenge spare parts for future jobs, but we had purchased everything ourselves so it does seem like we should have been asked, at least. I was not watching him when he packed up because I was still in shock about the counter damage and the prospect of now having to replace counter tops when we hadn't planned on it. I submitted a review to Horizon's website, but it never appeared there and I received no response."

"Company is way to expensive and the work was not mediocre. They use GoodLeap for financing, and they rip you off with that contract as well. Stay away!"

"They truly live by the code of "you get what you paid for". The price was cheaper than expected (and they included a free estimate too). So ultimately, our slow bathtub drain was cleared. However, the technician had terrible housekeeping. After stripping the caulking around the overflow valve, they left the caulking pieces in the bathtub and told us to flush them down the drain (?!). They said the provided bio solution would clear the pieces just fine...but why do that when a trash can is less than a foot away?? Then, they did not offer to reseal the valve they just opened...just left a mess for us to pick up. As such, we will not be using them again next time...free estimate or not. If we wanted the bare minimum, we would have done it ourselves."

"James Chaneybey was very professional and nice, very satisfied with the work he's done and would like to use him again in the future."