Get matched with top doors installers or repairers in Berlin, NJ

"I went with this company because of all the 5 star ratings. I wish I had the pleasure to experience a 5 star service. Unfortunately, I did not. I first have to say that overall the installation of my doors were good. However, in order for me to give 5 stars, the following has to ensue. Professionalism, Punctuality and attention to detail. The head installer Jacob, first arrived with a nasty disposition and when the project started, he had the audacity to have a full blown loud argument with his co-worker in my house, which made me feel uncomfortable and unsafe. Secondly, they were to arrive between 8am & 9am, I get it if one is running late because of traffic or other unforeseen circumstance. They arrived after 9am and a courtesy call would of been nice. Once the project was done, there was no initial walk through with the head installer. Because I already felt a bit intimidated by the earlier ordeal between jacob and his co-worker, I did not ask Jacob for a walk though nor did he offer one. I took it upon myself to do a quick inspection. Everything at face value seemed to look ok. So the next morning once everything settled, I did a more thorough and lengthy inspection. I discovered issues that in hindsight I wish I could of addressed the day of the project. Please see attached photos for what I found. Although these issues I found are minor, I have to say that for almost $10,000, I expected a perfect job to be performed from start to finish. The pictures below are a result of someone not paying attention to detail."

"I called for service late this morning and the job was done before 4PM. One of my garage door cables broke on Christmas Eve. I called late this morning and within an hour Ken had called me back to make arrangements to come and see what I needed. He got here on time and proceeded to inspect my situation. I asked about my over 27 year old doors and openers and he said they were fine and recommended that I did not need new doors or openers. After testing and inspection he replaced all four springs, pulleys, cables and roller wheels. (I know I needed new springs and rollers as they were obviously worn and I had already replaced my springs about 10 years ago after two had snapped causing some damage to my walls when they did.) He then tested and adjusted the doors until they operated like new. He used upgraded rollers so I don't have to lubricate them. Both doors operate better and are quieter than before the cable broke. I think they are operating as good if not better than when they were new. He also noticed one of my hinges was oxidized and replaced that too before it broke. He gave me an extra hinge in case any ever break as that can seriously damage the door. Ken is very personable, professional, and knowledgeable. He worked very quickly and efficiently and explained everything to me as he worked. My doors and openers are over 27 years old and I could have been easily convinced to get new openers and new doors. By being honest and forthright he saved me several thousand dollars on items I did not need. I couldn't be happier with the service and work he provided. I will definitely use him again if the need arises. I highly recommend him. A top notch service provider."

"Everything went well, no issues. I would definitely recommend and hire them again."

"Mike was a lifesaver. Previous contractor walked off the job after ripping up the tile floor in my bathroom, claiming I needed to get the whole subflooring redone. My wife and I were in a bind because we had already removed the toilet and vanity (and it is the only bathroom in our house). Found Pine Tree Flooring on Angie's List, and Mike came out that very evening. He assessed the problem as not nearly so severe, and was able to complete the entire installation in just a few days. He and his workers were punctual, polite, and professional. Mike even helped to install our new toilet and vanity once the flooring was finished. I wouldn't hesitate to call him again."

"We had Brian replace our entire roof, including ripping two layers. Brian is always very professional and knowledgeable and the quality of his work is excellent. The job was delayed due to weather and schedule run overs in jobs before ours, but Hope provided us with regular status updates so we knew when to expect them. We used Genovese in the past for repairs and were very happy with the roof replacement.
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"This is the second time I have used this service, again for a relatively minor repair. Responsive, fit me in quickly, very knowledeably and professionally assessed the problem and made the necessary repairs and cleaned up well after. I would definitely use the service again."

"There were a lot of issues initially and I contacted Angie’s List and you were able to help us resolve it. What happened was that I got the deal, I wanted my daughter to use it because the kind of windows that they were going to install weren’t appropriate for my house and I felt that my daughter can profit from that under the circumstances better than I could. So she took the deal and it was not so good initially because apartments were not kept but it turned out fine because they got the windows done and they were pleased with them. They honored the price for two windows. The problem was with scheduling and that sort of thing. The issue was not really honoring the commitment to come at a certain time or to get the work done by a certain time. They did a good job of installation once they did it. I only had one contact with them and I wasn’t happy with that because he wanted to do a complete inspection of the house and I was focused on the windows not so much so on insulation. So I knew that wasn’t good for me and I wasn’t happy with that interaction but here again, in all fairness my daughter was satisfied with the interaction that she had."

"The installation was efficient and satisfactory; however, I would have appreciated it if the sales rep, when meeting with me at my home and going over the options, would have pointed out that the color of the window frame would not match the color of surrounding wood."

"Installation went well. Showed up on time and performed instal quickly and accurately."

"Very well. The salesman was very professional; not pushy and didn't sell his company by putting other companies down. The installer was on time, courteous, professional and completed the work neatly and quickly."