
Serving Cleveland, TX and surrounding areas
In business since 2009
Credit card accepted
"Cannot recommend these guys enough. Our AC started cooling poorly (couldn't get it below 80 degrees) due to leak in evaporator coil a couple months after moving in to our house. We had a home warranty so tried to work through it with their contractors, which went awful.
After deciding to pick our own company, we saw how great the reviews were for The AC Guy and gave them a call. They came out, and agreed that the coil needed to be replaced and gave us a quote for just replacing the coil, or for replacing the whole system. There prices were upfront and very reasonable, no bait and switch with a bunch of up charges later. Our home was built with an undersized system and was approaching 11 years old, so we decided to get a full replacement and upgrade to full 5 ton unit (we had a 3.5 ton condenser).
I called Rachel back the next day (Saturday) and told her of our decision. They were busy on emergency calls, so to get a new system installed they couldn't come out early the next week. But she did have a technician stop by and give our current R22 system a charge (at no cost!), and that thankfully helped the house cool down over the weekend until they could replace the system. The tech was on time, profession, and polite.
On the day they came to replace our system, once again they were on time, profession and courteous. They cleaned up after themselves and left the house in good condition. AC works great, much better than it did even when it wasn't broken. Can now keep the house on 70 degrees and it doesn't even have to be running the whole time vs previously it ran constantly and couldn't come close to getting the house that temperature.
Rachel also helped us with getting itemized receipts showing what the work would have be for just the evaporator coil replacement, since of course the home warranty companies never want to pay fair prices.
Overall, I highly recommend this company. Honest people doing honest work.
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