Get matched with top heat pump repair or service pros in El Paso, TX

"My refrigerated air wasn't working, and many bigger companies couldn't make it out for a week. I called Alonzo and he said he could make it out the next morning. He was quick to diagnose the problem (Condensation Pump) and resolved the issue. I asked him to return to do a cleaning/maintenance on the unit later that week which he promptly did and replaced the pump. He is very friendly and knowledgeable. I highly recommend him to maintain or repair any problems you may have related to AC."

"Came out and located the problem right away. Decent price and quickly repaired it. Highly recommend to anyone who needs fast, reliable, and affordable service."

"good service very professional. answered all questions."

"EXCELLENT SERVICE .. I called Gabe on Thursday 7/25/24, MID AFTERNOON.. asked if he could come out TODAY.. he said YES ! Other companies I called REFUSED to come until the NEXT DAY OR BEYOND . They promptly showed up diagnosed my problem on the old unit .. I decided to go with a complete new HVAC system .. Gabe quoted me an EXACT acceptable price on a trane hvac system ( a/c and heating units) THEY CAME THE VERY NEXT DAY WITH ALL THE PARTS NEEDED TO DO THE JOB AND DID THE JOB IN ONE DAY .. in 100 degree temps … now how’s that for service? If you ever need hvac work done whether it new install or repair call Gabe at Airmax .. YOU WILL BE GLAD YOU DID !!!!!!!"

"So MANY businesses never call back and never communicate with their customers which is a huge turn off. I called Sunday evening and left a message. Monday morning Val called me and assured me she would find someone in my area and send them over. She called me back to let me know someone was on the way in 15-20 min and then again to let me know they were there. The technicians were so knowledgeable and fixed the problem in about 20 min. The customer service was out of this world and something you don't see too often anymore. I would definitely recommend this business and, in fact, already have. Rhe other 2 companies I called? Still haven't heard back from them! Thank you so much!"

"He is very prompt and efficient! Trustworthy! Great service; I highly recommend."

"Comfort by Design did a fantastic job with my water heater from start to finish. When I called, the receptionist was highly knowledgeable about scheduling and pricing, and she was quite willing to let me call other places since I was researching price and availability. I ended up sticking with Comfort by Design largely because the receptionist was not pushy, listened well to me, and had technicians available that day. I like hiring companies with whose employees listen to me and work with me to solve a problem, as opposed to pressuring me to choose them or to buy more than I'm comfortable with. My initial interaction with Comfort by Design met those criteria. A technician arrived within the time-frame I was quoted, and he had the part I thought was broken on my water heater. After diagnosing the issue, though, he discovered that there was at least one other broken/malfunctioning part that needed to be replaced. He showed me the problem and explained the process of replacing it. After discussing my options with the technician, I decided to replace the water heater. At no point did I feel pressured into making that decision. The best surprise of the day was that Comfort by Design was able to replace the water heater immediately. Another technician was available to immediately bring the water heater, and the two techs worked together to install the new one and remove the old one. They also carted the old one away. Before leaving, they patiently answered several other questions I had, and they explained and scheduled the necessary inspection of their installation. They did a great job respecting my property while moving the large water heaters, and they did a great job cleaning up after themselves. Finally, the cost was reasonable and about what I expected to pay. Custom by Design is definitely going to be the first place I call should I have any plumbing or HVAC (they also do HVAC!) needs in the future."

"They lacked of bit of responsiveness in regard to contacting me about delays or times they would be there. I missed 2 days of work waiting for them, the first day they didn't call to tell me they weren't going to show up because the motor they ordered was not the correct one, and the second day they overbooked a job so they arrived late in the afternoon. The repair Tech however was very nice and professional. They just need to work on their customer service skills, like letting the customer know of any delays."

"Great service very professional highly recomended"

"Excellent service, very fast response to my request for service, picked up laptop, diagnosed issues. Initially thought it was an OS update issue but the hard drive had failed along with other components (including 'CPU). Because other components were involved, a new solid state hard drive was put into a laptop with a working processor - same type CPU as in the failed unit. The laptop was repaired and returned in less than a week. This company picked up and dropped off the laptop (driving from Huntsville, AL (about 60-70 minutes)-- great service in this covid environment. I would recommend this company to my family./friends and will use again."