Get matched with top swamp cooler installers and replacers in Fabens, TX

"  I am new to El Paso, purchased a home that had an old swamp cooler, that didn’t work and had not worked for years. I contacted four heating and cooling services to place bids for a complete replacement to a new modern heating and cooling system, three bids came in extremely high, and the 4th from ARRON’S Heating and Air Conditioning came in just right for my budget. Now I want to tell of my great customer service experience with the installation of my heating and cooling system, Alonzo Perez the General Manager made me feel quite at ease, and walked me through the process step-by-step, this is an employee ARRON’S should be proud to have representing their company, Alonzo did not find any of my request too big or small for him to finish to my satisfaction, I understand that Arron’s is busy this time of year, Alonzo took all the time that was needed to answer all of my question, which means a lot. This is what it means to have great customer service skills, to kindly help me as if it was not a problem. Alonzo and his crew are some of the many reason I would recommend ARRON’S over other services, their professionalism and mostly their kindness that would keep me returning for my air conditioning needs. Alonzo and his crew are truly treasures ARRON’S. ARRON’S deserve credit for hiring such professional, knowledgeable, quality employees, but most of all for their kindness and for a job well done for their customers, ARRON’S and Alonzo Perez and his crew have my recommendation, I am extremely satisfied with ARRON’S, Sincerely Gary C Palmer (my new Carrier system works great and was installed and working in the time frame and date I was given, no delays, at the the bid I was quoted)"

"Despite being swamped, Gilbert was able to take my job. He arrived promptly and diagnosed the problem quickly. He returned with the part, installed it, and made sure the AC unit was working."

"Very professional starting with owner and service technicians and fantastic customer service. The work perform was to our satisfaction and highly recommend Western Electric for any AC installation and service. Very cordial team staff."

"Six months ago, I would have given StarTech 5 stars for everything, and I am happy to be able to reinstate that rating. There was a problem with the connection on the water heater that ended up ruining it. Yes, it took some calls, but Luis finally replaced the water heater, for free. He is an honorable contractor."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

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I think the price was fine for the service provided but they inspected the attic and said I needed new insulation for $2500. I had a new AC unit installed the next week and they said the insulation was fine and showed me pictures.

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"Sometime in August, my old Master cool died; I called around looking for someone who could do the job and finance it, since I was very short on cash. I called several companies listed here, and the prices ranged from $1200 to $2400 for the small (4500 CFM) unit When I called Bruce, he told me he was on his way to Chaparral,NM, But that he would stop by and check it. After he inspected it, he told me that it needed to be replaced.I asked if he financed and he said no, only refrigeration jobs. I told him that I was strapped for money, and wanted to know how much he'll charge just for the installation. I was going to get an Arctic Cool on credit and wanted him to install it. He told me: "Buddy, I have a used Master Cool, the same size as yours, it's used but in good condition. Can you do $700?, I'll install it and guarantee that you'll have no problems" I agree to the price and then he asked me how I cooled my Master bedroom.(a garage conversion). I told him that I only had that one unit to the whole house.He said "There's no way that your bedroom is cool! If you can do $800, I'll get you a 6500 CFM unit. You'll be getting cold with that one." I got the bigger cooler, but about a month later the motor stopped working; I bought a new one but I was unable to install it. I called Bruce, explained to him what happened and the following day he sent his crew to fix it. It turned out that they needed a new pulley and a new V-belt. When my wife asked how much was owed, they said it's nothing. The first time I met Bruce, and told him how much other people were charging; he told me: "Buddy, there's people making a killing in this business, I like to make a living. We are here to help and look after each other, and that's what I do." This man is a walking blessing to those who have had the opportunity to meet him. I will always recommend him to anyone. May the Divine continue to bless you and all of yours Bruce Chavez."

"Fast installation, great work to go with it"

"Dryer vent needed the cleaning really bad , dryer is working at 100% ."

"New installation went well. I was a little upset that only 50% was covered being that the unit was 19 years old. I'm sure that parts for something that old would be hard to find. Replacement was recommended."