Get matched with top ducts & vents installers and replacers in Felicity, OH

"The technician was at our home quickly and diagnosis was done right away. He did estimates for repairs or replacement while in the van at our home. We made a decision later in the day and a team was at our home the following morning and replaced or HVAC."

"I will refer them to others and would hire them again."

"From my 1st phone call to ask about the services they provide and costs to when RJ & Walker left I've been completely satisfied. My appointment time was from 1-3 and they showed up right at 1pm. RJ & Walker both walked up to me and introduced themselves with a firm handshake.  We toured the house looking at all the vents and air returns along with the furnace. Then RJ fully explained what he would be doing and the Walker explained what he would be doing. They answered all of my questions.  About 30 minutes before completing the job, RJ asked me to come downstairs and he showed me all the dirt and stuff that came out of the vents. He showed me how he closed up the intake points he had to make in the duct work. They removed the equipment and everything was put back as it was and left clean. The entire time RJ & Walker stayed productive, friendly and professional. It was a pleasure having them in my home to complete this service."

"First, let me just say that Hauser's after-sale support is absolutely excellent. They were responsive and eager to help correct any problems we encountered. The problem is not so much with Hauser Air's current staff but the salesman (Jim) who sold us the system and design. When we purchased our house, we knew the system was rather old. After one hot summer and one cold winter, we decided that we needed to completely upgrade it as the interior temperature fluctuation was unacceptable. We got bids from five different contractors for Trane and American Standard systems (both are basically the same products with different brands). Jim came in to our home and sounded very confident in the system that he wanted to sell to us, pointing to his decades of experiences dealing with houses in Southwest Ohio. The technicians sent to us by Hauser were all excellent. They were respectful and diligent in their working. They also did a great job cleaning up any debris. There were some glitches in the installation process that they handled well. However, after the installation, it became apparent that the system wasn't performing up to what Jim assured us. First, while temperature fluctuation inside the house became less, it was nowhere near what Jim had told us. Secondly, we revisited what Jim had told us on the day of his visit and what was actually installed and found a couple of discrepancies. He told us that we would get a second touchscreen thermostat control on the second floor but it was instead simply a temperature sensor. He also initially told us that the package included an Aprilaire humidifier with accurate humidity controls but instead we received an American Standard humidifier that is far less capable. Meanwhile, the zoning system also didn't initially function as intended and repeatedly caused the system to shut down due to air flow issues. Finally, Jim also mischaracterized the zoning system to us. On his sales visit, he told us that he'd zone the downstairs and upstairs when in fact the actual zoning system was more along the lines of downstairs vents being split 40/60, with the 40% downstairs vents grouped along with all supply vents upstairs. Lastly, the humidifier did not have a drain hose installed, splashing water all over my basement floor for several days before the technicians came out to fix it. With all that went wrong, why am I still willing to hire Hauser again in the future? Because their technicians are so nice and responsive. And the system, while nowhere near what Jim had promised us, is still much improved from the 21 year old Carrier system that it replaced. I've also heard some very good things about Hauser's owner, Roy, and his technicians made it clear to me that Roy treats his workers very well and is passionate about his business, and I really respect that. Despite Jim's over-promise and under-delivery, I'm willing to give Hauser the benefit of doubt on this very expensive and disappointing purchase. In hindsight, it's rather clear to me that Jim simply didn't understand the system that he was selling. In fact, on subsequent visits by Hauser's excellent technicians to fix the numerous mistakes made due to Jim's initial design, it became abundantly obvious that Jim simply didn't possess the technical knowledge of how this particular zoning system works before committing to a system. Although the technicians suggested some potential improvement to the design that should improve the overall comfort of the zoning system, it would also cost us even more than the $13,000+ we already sunk into everything. Quite frankly, the overall experience was sorely disappointing. Apparently, Jim no longer works for Hauser. I have no idea whether this is due to customer complaints or whatever. I just wish that I had gone with Thomas Watkins initially, since their salesperson's suggested system design is identical to what Hauser technicians later proposed. It could've spared me a whole lot of headache and hassle over the past year. The simple version of my review is: Hauser Air should be perfectly fine for most of your needs, but unfortunately my experience with them was through a salesperson who didn't understand the expensive products he was selling and over-promised/under-delivered during his brief tenure with Hauser. However, I would like to emphasize that Hauser's technicians and staff are exceptional and among the best I have ever had the pleasure of dealing with."

"I really like the online appointment setting. My water heater pilot light would not stay lit, starting on a Saturday night and I was able to schedule a non-emergency appointment for Monday right then. The technician was very prompt, courteous and professional. He was able to measure that their was no voltage coming from the thermopile and determine that the part needed was either the thermopile assembly kit or the gas valve assembly. He also was able to help me look up the warranty information, show that my water heater was under warranty for parts still and the number to call to order the part. He also scheduled an installation appointment for the day my parts were scheduled to arrive right then. I received the estimate the next day, while waiting for the parts to come the following day after that. The installation prices seemed really high considering the price of a new water heater. The estimate for installation of both parts when they arrived, the thermopile and gas valve assembly, was $700. I canceled my appointment, knowing that if my husband and I could not put the parts on ourselves or find someone we know with water heater part experience, then I could buy a whole new water heater for that estimate price. We drained our water heater ourselves, and from there our HVAC/Furnace family member was able to install the new parts, check for leaks, refill, and start up the water heater with no problems in under 2 hours. While the customer service from Flow-Rite was very good, the high priced estimate was very unreasonable. The initial service call was worth $50, but I would not call them again based on their service prices.
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"When my desk top computer failed I called Mr Ferrell. His response time was excellent; arriving at my home the same day I called.
He called me back that evening to update me on what he found. He replaced the power supply and did a virus scan and returned the computer to my home within 48 hours. I found him to be computer savy and very friendly. If we have computer issues in the future I will contact Mr Ferrell.


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"After installation there were various problems that required my propane provider to become involved. Comfort solutions took care of all of the coordination as both companies worked to locate and resolve the problems. All said it took 2 days. By the 2nd day the service manager was on-site with the technician. The attention and responsiveness were excellent. That really went a long way to easing what could have been an extremely frustrating experience. Excellent customer service."

"It has been a year since the work was performed. I was concerned at first at how fast the new roof was installed but so far, no leaks and roof looks good. Gerry McGrath was excellent."

"Excellent service and then techs are very professional and great at troubleshooting. They were able to fix an issue with my heat pump that another company failed to diagnose. Blue Collar will be my first call for HVAC work from here on out"

"Upon arrival, installer started job quickly and professional. After job completed, he asked if we were satisfied with job. We were and he cleaned up."