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"Excellent experience from the start. The owner, Steve, took my initial call and took time to explain the entire process for cleaning the ducts. I have lived in my home for 16 years, I own pets and have never had this service before. Steve assured me that this service would make a difference in the hvac in my house. They scheduled me for a convenient date with a window for the service to start of about 2 hours. The day of the service, Jason and Lee called to let me know they were running early on their schedule and they were actually able to come to my house a little early.  They were professional and friendly. After a brief tour of the house to identify all the ducts and cold air returns and the furnace, they started right away. It was a rainy day, but they made sure not to track dirt or mud into the house and even wiped up the area around the door before they left. They took the time to explain all the process and made sure that everything was working properly before they left. The cost for the service was exactly as quoted. No hidden charges or surprises. The whole process took a couple of hours. Because Steve did such a good job explaining what was going to happen on the initial call, I felt totally prepared for the work.
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"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"Installers on time, called ahead to confirm. All 4 courteous and professional. Explained everything. Worked carefully. Efficient, not rushed. Helped move some of attic stuff and cleaned up well afterwards."

"Choice was fast, efficient, and kept me posted on the progress of the claim. Although the water leak issue was discovered on a Friday, they had a plumber there to investigate by Saturday morning. When it was determined that the 20+ year old heater needed to be replaced, the replacement ordered, on-site, and installed by Wednesday morning. I am glad that we opted for the Choice Ultimate plan as other than the initial $65 service fee, all but one $50 ancillary expense was covered."

"Overall, the work was done to my satisfaction.  The service man was friendly and did the job quickly.  I was not, however, thrilled with the company as a whole.  The deal was worded as if it was a local company.  I live in Ohio and I came to find out that the Fireplace Doctor is based out of Florida.  To schedule an appointment felt like I was dialing into a call center.  The people on the phone were not super friendly or helpful.  My appointment was finally scheduled for almost two months away since they were booked up in my area.  Finally, the night before the service, I received a confirmation call, however the next day no one showed up, which was frustrating because I worked from home.  When I contacted their call center again, the agent on the phone had no idea what happened and we had to reschedule for several weeks later.  Finally, when the service man did come out, he explained that the few contractors they use here in town were swamped.  I understand, however I feel a local company would probably be more useful for a service like this.  I will pay more attention to the details on these deals next time.
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"Fan venting had to be adjusted, requiring 2 trips. This was not due to faulty fan installation - but due to how the venting was done with the old fan.  1st installer did not know why fan ran noisy.  Company did call me to ask if I was satisfied, and I told them about the noise situation.   Second handyman found the problem and repaired the venting so that the fan now runs quiet. Company uses contractors - which I didn't know when I purchased Angie's "Big Deal".  Cost was more than I thought I would be spending, but the handymen were friendly, considerate; the company cared enough to call back to see if I was satisfied and the job was completed. I would try them again because of the good follow up, and the considerate handymen.
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For 24 years we have been your heating and A/C home in the Cincinnati area. We are co-branded with Trane and will make your home Energy efficient.

"when my wife called to tell me that she walked into our new indoor pond i rushed home to investigate and called a few mater mitigation / restoration companies. servpro , calloway and a few others. without question calloway was the frendliest of the lot and as it turned out the most responsive. servpro took down my information ans said that someone would call me back to schedule and inspection and to start work. Calloway let me know how busy they were and gave me an approximate window of later that afternoon. their window had another hour or so left when the service techs called to let me know they were running about 2-3 hours later than planned. wanted to know if they should still come out or to reschedule. first thaw after a massive freeze left many others in my same situation so i'll be home. they showed up in the improved time window and really got to work. 
tore out a ceiling and sealed off areas. placed giant dehumidifiers and fans everywhere. 
came back out the next day to continue demo. staff was great to work with and professional. a few days later they came to collect their equipment from a dry house. they left a somewhat dirt house, but given what they did it was to be expected. plaster and drywall both out of a 150 year old house tends to create some dust. because they sealed off the impacted areas it was very well contained. 
i had some billing questions but those were rectified immediately.  also a huge plus! they offer a $250 discount if you mention it. 
hopefully i will not ever have to use them again but if i needed to i would call them first. 
servpro ended up calling me to schedule their visit after calloway had already completed the demo and haul away service!!!
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4 EMPLOYEES. NO SUBS. COST IS DETERMINED BY THE JOB. NO TRAVEL CHARGE. EXTRA CHARGES FOR AFTER-HOURS SERVICE. LICENSE # 37758. ADAM IS ADDITIONAL CONTACT. DO NOT CONTACT BY EMAIL.

"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."