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The diagnostic evaluation description changed from my purchase date to the appointment so the service was not what I expected.



I hired the company to seal my ducts. The price was reasonable but on the date of the appointment, only a portion of service was performed and the time of the appointment was not as scheduled. The remainder of the service was rescheduled when I called the company. The computer that shows pre and post duct sealing leakage was on the fritz. I was supposed to receive a copy and have requested this multiple times. I still have not received this.

The servicemen are very professional and seem quite competent. The schedulers, receptionist, business office end of things is atrocious.

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"Jim did a great job. He quickly assessed the problem and then took our unit with him to work on it more. When he got back to us, the fix would have cost more than it was worth. He gave us options for a new or refurbished PC. We felt the refurbished was a good deal and chose that. He came back and set that up and we are very happy with it. He then took a look at my laptop and again took it along. He tuned it up and installed a speed upgrade we wanted. Of course, we paid extra for the new unit and upgrades, but we thought the price was very fair. Jim seemed very knowledgeable and responsive. We will definitely call him again if we need any computer services."

"The toilet needed to be replaced. I was told that I would only get the builder standard grade toilet even though I was signed up with the highest plan. The plumber was replaced my toilet with something that was definitely builder grade and not even close to what I had. I called CHOICE and they told me that it should have been replaced with something comparable to what I had. Twice they told me they were going to have my claim looked at and I have not received a call about it or any new information. The new toilet is wrong in size and specs and doesn't fit well where it is in the bathroom."

"AHS is ok. They cover repairs of most everything under the roof of your house. The companies that contract with them are not always the best. You call AHS with the issue, they send a fax to the repair company and give you the contact info. If they don't contact you within 24 hours, you call them. Sometimes they answer, sometimes they don't. When they arrive (usually three days or so later), they service the item. if it has issues within the 90 days, you call AHS again, they are sent out with no charge. If the serviceman decides the unit is unrepairable, AHS will allow you to choose a replacement from their listing (usually not as good as what you have) they will install and remove your old item, or give you wholesale amount to buy and install your own. Prices vary on what you want covered and what you want the copay to be, plus where you live. For me it is 49.99 per month with a 75.00 time of service order. You can have more than one item serviced at the same time under the same fee. If you have a SEAR product the repair guys are great. Not that wild about the other ones they send out. But it is a big savings compared to calling someone on your own. The cost of service is only the 75.00 copay."

"I am purchasing a short sale home, and as seems to be the case, it has taken a considerable amount of time to get all the approvals.  I am applying for a USDA loan which requires a 45 day closing window and once the approvals were received, I was surprised by a 30 day window to close so getting the inspections and appraisal done quickly and accurately was paramount.

My realtor recommended National Property Inspections out of Maricopa.  Our Inspector, Jeff Arrellano agreed to do the inspection with very short notice.  He requested that the power and water be turned the day prior to the inspection to allow any leaks or problems to surface before he began.

We met with Jeff as agreed at the property the morning of May 1st.  When we arrived, Jeff had already completed the inspection, loaded the photographs he had taken into his laptop and was ready to go with the slideshow to point out the issues he had found.  Jeff took the time to explain every issue from small to not so small and provided us with information as to what the consequences would be if they were not addressed.  He prioritized the issues that needed to be addressed, and had the inspection report and photographs to my realtor by mid-afternoon.

What I appreciated most about Jeff, is that he was not rushed, he took his time to explain the issues I didn't fully understand and gave us an opportunity to look at the problems first hand before leaving.  He obviously went to some length to get some of the photographs he did, especially in the crawl spaces looking for leaking water pipes and to ensure code compliance with electrical wiring, insulation and plumbing.

Jeff also offered to conduct a thermal imaging reading (a little extra) to determine if there were any weather stripping or insulation problems.  Jeff measured heat signatures of all the windows and doors as well as the output of the air-conditioner and heater.  Small problems were found that likely will be resolved by a little cleaning around the window rails.

I would absolutely call National Property Inspections again, and would ask for Jeff by name."

"The replacement of wood trim and gutters went well and the work that was done I had no complaints with at all. However Tim is undoubtedly the most disorganized business owner I have ever dealt with. He twice forgot the Angie's list deal when estimating the work. He asked me why I had not returned his messages by using a "reply" to an e-mail notifying him that i would be out of town for a week. Finally He actually left town without finishing the work (an AC replacement and garbage removal that he promised me would be accomplished) leaving a $5000+ job on the table without notifying me. He is a very personable man but I would not use him unless he got professional attention to the disorganization he shows."