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"Dillon was a great guy and worked fast and efficient. My house is 50 plus years old and the duct work had never been cleaned. Post the work, the house even smelled better. I am in the middle of a complete remodel and living in the house. I had all 11 vent grilles removed -(saved Dillon a pile of time not having to remove and re-install) and I would have thought a discount would have been in order."

"RESPONSIVENESS TO NEEDS
There are different measures of success on any project and different constraints and issues that will challenge those measures.  My primary measure of success was a DRY basement, and Brian?s proposal to deliver it was comprehensive. He was committed to meeting my request while satisfying my second measure of success: do it at an affordable price.

ESTIMATE
Brian does all estimates himself instead of sending out salespeople (which I appreciate).  I scheduled Brian's first visit in the days following a large rainfall that caused flooding in neighboring areas, so his schedule was packed. Understandably, Brian was crunched between appointments when he arrived slightly behind schedule, but he had kept me updated in the hours preceding his arrival.  Brian quickly conveyed a focus on resolving the seepage problem.  He also listened to my concerns, identified primary and secondary issues, and said he would send a thorough e-mail containing precise details for a solution with a cost breakdown.  He arrived and left in about hour, and within a couple days he sent an e-mail estimate with two options. 1) A complete basement drain tile system with crack repairs, or 2) a partial system that he believed would resolve the problem at a lesser cost. He offered to allow me to "upgrade" to the full system in the future and pay the difference between the two estimates. This type of offer was not even discussed by the three other companies (two big names and one small business) that came for estimates.

With the exception of the extended (years-long) payment / financing options offered by the larger companies, Brian?s proposed solution was almost a hands-down winner.  The other small company was comparable, but after sending the initial estimate, Brian offered to return on the weekend to give me the opportunity to talk again when there was more time.  Other companies' approaches to doing exterior excavation ranged from doing minor reinforcement to not even wanting to touch it.  Brian, in contrast, said he can?t honestly guarantee a dry basement when he didn?t know what the previous repair looked like.  He offered to completely excavate the two walls that had work done previously and to replace (if necessary) any inferior quality materials with his own fix.  Now we're cooking with gas!  The cost of the job remained competitive, and this ?extra mile? effort on top of everything else fully satisfied my need to be 100% sure the seepage would be stopped.  I opted for the full drain tile system.

TIME
The timeframe Brian quoted was in line with all of his competitors: 2 days max.  The time element of the job met some challenges, taking 5 full working days to complete, (Tues-Fri plus half days Sat-Sun).  The reason?  The crew found the floor was new, dense 4-inch concrete poured on top of the original 4-inch concrete floor.  This meant twice the work for the breakup crew that was prepared for a conventional job, making it impossible to accommodate the original time frame. Brian promised to never leave a job unfinished, so he juggled his crews' schedules to make daily progress, and he never once raised his price despite the extra time or material (concrete) required. I was very grateful.  He also personally came to finish the job on the weekend rather than pushing it out to Monday or Tuesday.

EXTRAS AND RESPONSIVENESS
Some plumbing in the floor was impacted by the concrete breakup and required repairs due to its age and condition.  Brian took the time to find the exact materials I requested for the repair and installed them.  I was not present at installation so he took photos and video and sent them to me via smartphone so I could verify he got it right.  What other contractor does that?! He also paid attention to every detail for laying out the design of the downspout tie-ins, finishing touches, and every single special request I threw at him. He also spotted an additional leak in the corner of the foundation and sealed it up as well. His commitment to resolving every issue to my satisfaction was outstanding.

Brian made himself accessible via phone, e-mail and text, and he responded quickly to inquiries.  I wanted to know every detail of the work, and Brian accommodated. Another totally unexpected surprise came when Brian discovered that some of the promised work did not need to be performed, and he provided credit for this instead of using the difference for my extra requests.

SATISFACTION
"You'll be happy," is Brian's mantra.  He addressed a couple gripes - dust exposure to the first floor space; a few trampled plants outside - by providing equitable financial credits.  These professional oversights on his crew's part are unacceptable to Brian, and credit on the final bill was all he could do to make up for it.  Overall, the crew was polite, and one even brought a stack of extra floor tiles from his personal supply to replace some I'd lost during demolition work I had done weeks earlier!

From start to finish, despite delays and minor shortcomings, Brian executed on the proposed project by 100% nailing the two most important measures of success ? quality and cost. As for timing, the job ran long but Brian didn't quit until the job was done. I never expect perfection; nevertheless, Brian aimed to earn my satisfaction as his primary goal. I give an A+ on nearly every category, taking a point or two away for the issues mentioned.

Rain is coming in the next two days, and I'll only edit this review if the repairs fail to deliver a dry basement.  I am posting this review before the rain comes as a vote of confidence that I won't have to change a word.

The most important criterion to assess a job well done is whether you'd recommend a service provider to a family member or friend.  In Brian's case, I absolutely would."

"We've got American Home Shield. So that kinda varies but united air temp has done some work for us. Probably a couple years ago, I think so. I think its two years ago. They did work on our air conditioning. Well you know with American Home Shield you only pay $75.00. You sign up for a year , its like something you subscribe to.  You call and contact American Home Shield and they have somebody contact you whose in line with their services and agrees to work with them. You pay $75.00 and if its not done correctly for each visit but if they come back twice you don't pay again. Its like 400 and something a year. Its fabulous, its fabulous. If you need plumbing , H VAC, lighting, its amazing. Its worth every dime. And if they can't fix it they replace it at no charge unless you want to upgrade There are some different companies but even when we refinanced our house they had us, no we bought another house in Winchester for our son. And they made us have it in with our policy and they use American Home shield. its fabulous and you don't have to do the searching or anything, If you aren't happy you just tell American Home shield. One time United Air Temp tried to talk us into , they did some plumbing work too, and they were going try to talk us into replacing it with a cheap model. That isn't American Home Shield policy its with the same thing or you can pay to upgrade. Pay the balance of an upgrade. We use it all the time. When my son has issues with his house I tell him just call American Home Shield. They guarantee they will be out within 72 hrs but its usually within 24 hours. We contacted them last week about my son's air conditioning. They came out right away, they had to order something. They had to come back out and they did last Wednesday and they fixed it."

"I hired the company to do a make ready [clean up & prep] on a single apartment in a building which I own in the  town where I live. I needed the property to be cleaned up so I could rent it again.  I have been a landlord for over 20 years & hadn't found a vacated property in such a mess in all my years. They did the complete interior clean-up which took about five hours. And, the complete prep of the property. they took out all the trash & junk, and cleaned up all debris left in the yard. They did such a great job with that I decided to use them for the yard maintenance also. They cleaned all my flowerbeds & got them ready for spring, placed mulch & trimmed the shrubs and flowering trees. On the inside they made everything look brand new! Cleaning the walls, painting, cleaned the carpets & stripped & polished the wood floors...making them look brand new. The appliances that stayed were cleaned inside & out. They even remembered to get all the light fixtures clean for me. Dusted all window seals & doorways. Shine mopped all they tile floors. To top it all off they even gave the bathrooms a fresh clean look by putting a new caulk seal around the tubs, sinks & shower...which gave the bathrooms a fresh face. All in all I found it to be a very stress free pleasant experience. And, I will definitely call on them for the next project because if they could do so well with a nightmare like that I'm sure the less difficult will be equally affordable and easily handled. Everything just looked so nice when they were finished. Thanks, Green Earth
"

Welcome!\n \nAt American Custom Homes, our goal is not only help you design and build your dream bathroom, kitchen, basement or even add you a new room addition, but also making the process easy and enjoyable for you. We are a full-service design/build company with a wide range of experience. We can help you with all phases of a new bathroom or kitchen or basement or even complete remodeling. Build in steam showers, custom tile design, custom paints, and custom floors and so on... \nOur excellent reputation and long list of satisfied clients attest to our superior craftsmanship, attention to detail, clear communication, honesty and integrity. Just ask for our client reference list.\n \nLet's discuss your ideas! Your free consultation is just a phone call away.

Our mission at Hampton Enterprise LLC is to provide clients with superior customer service, quality work and speedy service in all aspects of their home improvement needs. Licensed, insured and trusted since 1989; come discover the Hampton difference today!\n\nWe specialize in the installation and repair of Windows, Doors, Flooring, Sinks, Bathtubs, Showers, Sprinkler Systems and much more. We also offer Interior and Exterior Home Painting, Custom Welding Fabrication and Carpentry.Localy in your area just call and i will call back with a local number thank you . from James Hampton\n\nAL.Dothan 334-648-3817,\nAL Birmingham 334-648-3817,\nAL Huntsville 334-648-3817,\nAL Mobile 334-648-3817,\nAL Tuscaloosa 334-648-3817,\nAL Montgomery 334-578-4761,\nAR Little Rock 334-648-3817,\nAZ Phoenix 334-648-3817,\nCA LosAngeles/Sacramento 334-648-3817,\nCO Denver/Colorado Springs 334-648-3817,\nCT Hartford 334-648-3817,\nDE Dover 334-648-3817,\nFL Tallahassee 334-648-3817,\nFL Cape Canaveral/ Cocoa 334-648-3817,\nFL. Destin 334-648-3817,\nFL Gainsville 334-648-3817\nFl Jacksonville 334-648-3817,\nFL Orlando 334-648-3817,\nFL Panama City 334-648-3817,\nFL Tampa 334-648-3817,\nFL Miami 334-648-3817,\nGA Atlanta 334-648-3817,\nGA Albany 334-648-3817,\nGA Augusta 334-648-3817,\nGA Columbus 334-648-3817,\nGA Macon 334-648-3817,\nGA Valdosta 334-648-3817,\nIA Des Moines 334-648-3817,\nID Boise 334-648-3817,\nIL Chicago/Springfield 334-648-3817,\nIN Indianapolis 334-648-3817,\nKS Levenworth/Topeka 334-648-3817,\nKY Frankfort 334-648-3817,\nLA New orleans/Baton Rouge 334-648-3817,\nMA Boston 334-648-3817,\nMD Annapolis 334-648-3817,\nME Augusta 334-648-3817,\nMI Detroit/Lansing 334-648-3817,\nMN Saint Paul 334-648-3817,\nMO kansas City/Jefferson City 334-648-3817,\nMS Jackson 334-648-3817,\nMS Biloxi 334-648-3817,\nMS Gulf Port 334-648-3817,\nMT helena 334-648-3817,\nNC Raleigh 334-648-3817,\nND Bismark 334-648-3817,\nNE Lincoln 334-648-3817, \nNJ Trenton 334-648-3817,\nNM Santa Fe 334-648-3817,\nNV Carson City 334-648-3817,\nNV Las Vegas 334-648-3817\nNY Albany 334-648-3817,\nOH Columbus 334-648-3817,\nOK Oklahoma Ciy 334-648-3817,\nOR Salem 334-648-3817,\nPA harrisburg 334-648-3817,\nRI Providence 334-648-3817,\nSC Columbia 334-648-3817,\nSD Pierre 334-648-3817,\nTN nashville 334-648-3817,\nTX Austin 334-648-3817,\nUT Salt Lake City 334-648-3817,\nVA Richmond 334-648-3817,\nVT montpelier 334-648-3817,\nWI Madison 334-648-3817,\nWV Charleston 334-648-3817,\nWY Cheyenne 334-648-3817