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"R&B are great! They were able to come out and see the job and give me a price. They came back a week or so later and knocked it out in under 2 hours."

"Jose and his crew were nothing short of terrific. Super communicative, very professional and thorough with their work. Didnâ t rush through and made sure they explained everything and took care as thought itâ s their home."

"Terrible customer service He created giant messes and lied to me on multiple occasions. I will say anything to get the project and not actually answer questions. When they came to give the quote, I asked them where they would put the heat pump and I said behind the house, but when they went to install it, it would not fit behind the house according to code. I constantly had to hound them to finish the job. They started in the spring, and then they did not finish until the winter, after saying they could start in 2 weeks. They left me without heat on below-freezing days because they were not finished. They did not honor parts of the contract. charged for service even though the contract says it is free for 3 years. They tried to charge me for things they did not install(humidifier). Installed the ventilation system over some sill rot. I left gaping holes in my home for months. I had to hound them every step of the way to get them to do the next part of the project. They were replacing propane and oil with gas and did not tell me I had to remove the propane to do so, and then the town would not permit their work and I had to pay out of pocket for more conversions. I had to hound them to get permits, including an oil tank removal permit, which they never pulled and I still do not have! The end result was an expensive system that I think is misconfigured and ill-fitting for my home (it does not remove humidity properly). If you would like to do the project management yourself, hire this company. That said, there was one very nice technician, but I would not have them install anything."

"Contractor Recommendation: Norfolk County Heating & Cooling Our 1895 refurbished Victorian's 3rd-floor mini split unit needed repair. Leaking lines were replaced. A chemical reaction between the copper line and wrapped insulation caused pinhole leaks in the line set. Manufacturers recalled that the warranty had expired and the unit was cooling poorly. Four contractors were contacted for estimates. Owner Patrick and project supervisor Renato excelled. They quickly listened and explained the problem, process challenges, and possible solutions. The price given was accurate and a fraction of the others I received. That worried me until it became clear the other contractors had quoted outrageous pricesâ either their company was understaffed and didn't want the small project or thought the customer was ignorant. The other contractors pressured us to upgrade from line replacement to system overhaul. One refused to provide an itemized breakdown of the FIVE times Norfolk H&C estimate but continued contacting me to finalize the sale without changing the price or explanation. Renato visited the day before the appointment to take additional photographs and check his materials. On replacement/installation day, Renato and his assistant were punctual and polite, knocked and asked permission before entering the property, and were great to our small dog. They avoided disturbing a newly planted lawn and cleaned the house and area. Renato showed me the finished project, how he installed it, what he replaced, and its system testing. I highly recommend Norfolk County Heating & Cooling for any HVAC projectâ one of our most remarkable home contracting experiences."

"He took the job the same day I called about my central AC. Troubleshooting and repair was done. Cleaned the work area well. Cost of repair was NOT expensive at all. Michael was very respectful."

"Chill zone came to install 2 mini splits. They did a fantastic job and left the place clean when they installed it. Our place has been running great ever since!"

"Very professional and very good work, super recommended!!"

"Giovanni Colon was extremely competent, informed and well spoken. I would definitely recommend him."

"Young man who came to do the job told us that they sent him to 3 wrong houses before they found ours. He proceeded to unclog the drain in the basement using the mechanical drain. Took him maybe an hour to clear it and also ran our sinks and toilets to make sure we wouldn?t have another problem. The young man left our house, however proceeded to sit in his running van, parked in my parking spot. I had no issues with this service until I saw the bill. $1000 to snake a drain for an hour? When we inquired about the bill they told us that their rate is 300$ an hour and that the job took 3 hours. In my opinion, if it takes you 3 hours to snake a drain, then someone should be fired or retrained at their job. My assumption is that their scheme involved sending this young man to multiple wrong houses and him sitting in my driveway for a prolong period of time, so that they could charge us for 3 hours of ?work.? "

"I recently worked with Trust1 Services and the experience was fantastic. A technician came to my home and informed me that my system was outdated and broken. They provided me with options to either repair or replace it, but without any pressure. We decided to go with the replacement as it was the more economical choice in the long run. During the process, the owner, Anthony, stopped by to check on the job and express his gratitude for our business. He even brought pizza from Town Spa after learning that it was my favorite place. Anthony shared some stories about how he got started in the business, making the entire experience even more enjoyable. This was hands down the best experience we have ever had with a contractor. The work was exceptional, and the overall experience was amazing. Anthony truly impressed us."