Get matched with top heat pump installers and replacers in Norwich, CT

"Wow, Awesome services. Thank you Bill and his team Steve and Dave for reaching out quickly to solve our heating dilemma especially this time of the year. Steve was very knowledgeable, friendly, informative and professional. It was refreshing to see someone who gave great service replacing a boiler control for temperature/water level. And he also did the usual bi-yearly maintenance oil filter change and furnace cleaning. Thank you!!"

"Jeremy and his team did two jobs for us. HVAC for upstairs and later HVAC for downstairs. His pricing was very competitive to the other quotes we received. The upstairs system kept us at temp through the winter, but starts losing the set temp in the summer. He completed a warranty service which did not resolve the issue. The downstairs unit is two splits in two large rooms. We don?t need them to cool in the summer. In the winter one room is good, the other is incapable of getting to temp if it?s less than 40 outside. From 40 to 55 it requires going on full blast to barely reach 70 inside. I?m a bit shocked at how much electricity these two heats pumps consume in the winter, adding up to $800/month. He specced the system for both floors himself. The downstairs unit was contracted for smart controls, which has not been completed. I am overly patient. Many emails, texts, and calls. Latest job ?completed? in Nov 2024. I don?t believe Jeremy will finish or provide proper warranty support. "

"good job"

"Horrible service. Although the product defects do not reflect the company, the follow up and customer service were HORRIBLE! The owner, Donald, accused me of "squeaking" because I questioned things. Also, I was accused of having them come out to my house for NO Reason! I spent about $12,000.00 for mini splits and a hybrid hot water heater in the fall of 2022. Sensors have repeatedly been defective on the mini splits. Once again, not the owner's fault, HOWEVER, POOR follow up. Then the annual cleaning was due and I was quoted a price. Upon completion, I was charged $60.00 MORE for the can of cleaner! That should have been part of the original quote, as my husband had been diagnosed with a terminal illness since all this and we are on a fixed budget! NEVER HIRE THIS COMPANY!!!! As of this review, I have been told that I will be refunded the $60.00 for the can of cleaner........holding my breath!"

"Sales and installation was great. Scheduling was a bit of a hassle. It seemed I had to pester them to get any communication from them to get the project moving. I get that they're busy, but radio silence made me suspicious."