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"I called on a Friday and they were able to send somebody on Monday morning. I'm not sure if it was because they contacted me through Homeadvisor or because I was hesitant to have them come out without even a ballpark price, but they waived the trip charge. I told them that I had a leaking shower faucet and expected that the cartridge just needed to be replaced. I received a phone call and text 40 minutes before the tech's arrival as promised. Jake showed up on time and offered to wear the booties everybody brings these days, but between the time he spent sitting in his van and then writing up a quote after glancing at the faucet, it was at least half an hour before I even had the quote. My choices were $412 for the cartridge or $700+ to replace at least the valve and maybe more and then repair drywall. I assume the quote was written this way to trigger the upsale, but I will be selling my home soon and the drywall that didn't even need to be removed for this repair is already being replaced as part of a separate repair project. I was surprised that he didn't bring shower cartridges on the van since it seems like a common repair, and I'd specifically told them that's what I needed. He was gone for over an hour to get one from the supply center. Once he returned, he turned off the water, then went back to the van for a bit. Once he started on the faucet, it took maybe half an hour to swap out the cartridge. When he was done, Jake had me sign a few times, then emailed me an invoice with no text describing the service performed, just the total. I told him I needed some explanation of what was done, and he re-sent it with a blurb explaining a Moen cartridge was replaced and has a one year warranty. About an hour after Jake left, I received a follow up phone call to confirm everything was completed to my satisfaction. I have no complaints about the work, everybody was pleasant enough to deal with, and I know they create their quotes straight from a pricebook, but 3 hours and $412 to complete a 30 minute repair that requires a part costing no more than $50 just seems excessive."