Get matched with top heat pump installers and replacers in Salem, OR

"They were prompt, did as promised, left the job site clean and very professional."

"ACS installed a new Bryant heat pump + furnace. The equipment is high quality and the team was knowledgeable, flexible, and willing to answer all my questions. They accommodated a change in scope on the day of install from just installing a heat pump to installing a furnace + heat pump combo. This set the team back a few hours for the last minute parts request, but they powered through a very long day and stayed until the job was finished. All customer service goes directly through the owner operator. Originally this seemed like a plus, but I think they would benefit from support staff. I needed to edit and downgrade this review after a few negative experiences. Some changes are related to issues noticed after the install. The unit was not secured to the pad outdoors and also was not attached to the house. Holes cut into the corner of the garage slab in order to pass through the lines were not patched, leaving a break in the envelope. Mark promised to follow up on both of these, but he did not send anyone out to take care of this. Mark also directly promised that our install would qualify for Energy Trust of Oregon incentives for $3000, when in fact it is clear after speaking directly with Energy Trust representatives that our install did not qualify for any amount of rebate. This promise was echoed throughout the quote and the install process. I believe that the lack of a support staff is causing some shortcutting or disorganization when it comes to managing some of these details - I would prefer to assume that ACS did not know the details of the incentive rather than that they purposefully deceived me, but I dont feel comfortable recommending them given these circumstances."

"Great company to work with. Cody was Efficient, on time, explained the repairs and the cost and got right to work. Done in less than an hour. Highly recommend"

"Wonderful! The HVAC crew were excellent! Professional, knowledgeable, experienced, and efficent! They came in, evaluated the job, then got right to work. First day replaced the furnace, it was up and running by the end of the day. Day 2 they started installing the A/C unit. Every day they cleaned up, making sure we, and our grandchildren would be safe, leaving nothing dangerous. The entire crew HVAC, Plumber, gas piper, and electrician were conscientious of keeping our carpet, and house clean, taking off shoes, or donned bootees. Every step of the work being done was explained, double checked that it was what we wanted. Beau the plumber was excellent! He hated telling me that the old pipes were in need of replacement. I knew this was a high likelihood, as the house is over 69 years old. And the pipes were original. He got right to work, he made sure we had running water before he left all but one day. Which was very nice. The water heater move and install went fast! He found the basement bathroom had pipes that were illegal in homes. He was advantageous in having me call the county, as he was certain the basement bathroom was not legal. He spent over 4 hours pleading the case with the county for allowing him to fix the problems found. The county agreed to let him fix the bathroom, and they certified it. (If he hadn't done this, likely the county would have ordered the bathroom completely gutted, and plans submitted for a complete rebuild!) A huge thank you to Beau!!! The rest of the work is now complete. We only have Sheetrock to repair, Roth was able to recommend "The Patchman" and he will start Thursday. Roth Heating and Cooling is a wonderful local company! I look forward to a long relationship with them!"

"I appreciated the kind fast service and honesty. My heat pump probably needs replaced but it is working well at this time with the repairs."

"Mark from air control systems was fantastic to work with. His crew came in and piped a new gas and electrical line to install a new gas fireplace insert. They did a wonderful job and I would highly recommend this company to anyone who is looking for this type of work. I have worked with at least five contractors this last year for multiple upgrades and Mark has been by far the best company to work with. He keeps you informed at every point and is wonderful at communication and follow through."

"It was great. He was able to immediately repair it as soon as he was able to diagnose the issue. He was quick and was able to resolve the issue the same day."

"Really great good people to work with. Very efficient they were quite easy to help me understand everything especially Christina. Would recommend them to everyone In fact I already have"

"They were excellent. On time. Excellent quality of work. Reasonably priced. Thanks Rob and Damen."

"They provided excellent service. We will definitely hire them again."