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"The installation crew left work area clean. Installation was very nice"

"Darryl McDowell, the technician from ARS of Laurel, did an outstanding job while performing my AC tune-up/inspection. He was extremely knowledgeable and very professional; explained all findings in a thorough and easy to understand manner. As a result of his honest assessments and diligence in addressing all issues in a very comprehensive manner, I feel confident moving forward with needed repairs and/or system replacement. Without a doubt, he provided the best service ever!"

Locally owned and operated on the eastern shore. Serving Caroline, Talbot, Queen Anne’s, Kent, Dorchester, & Cecil counties. With over 15 years of experience working in the hvac industry. Servicing heat pumps, oil furnaces, gas furnaces, ductless systems, air conditioners. Honest and straight forward technician. Offering service, install, and maintenance.

"Continental's technicians were highly experienced, professional, considerate, respectful, hard working, and neat.  They arrived on-time when scheduled.  Allied's drilling and trenching crews were excellent also.  This was a big messy job that took about a week and we are very happy with the work that they did.  The owner of Continental, Frank Jackson, sold us the system.  He provided an extensive reference list that went back at least 15 years.  He was on-site for most of the job providing hands-on supervision of his technicians.  His technicians are so experienced that he didn't have to be there to supervise them.  Rather, I believe he was there to make sure that the job was finished on time because they are so busy.  Allied had an on-site supervisor at the start of the drilling process to finalize the location of the loop bores, but their drilling crew was highly experienced and needed no supervision.
Installing geothermal is a messy job.  The vertical bores and horizontal trenching for the ground loop makes a muddy mess.  The drillers from Allied were very respectful to the property, much more than I expected.  I expected that the drilling process would make "a mess and a half" but it only made a mess!  At the end of the job the ground was re-leveled and ready for seed, which has already popped and growing grass.  As one of the drillers said "the mess only takes grass seed to fix".
The HVAC technicians from Continental left the spaces where  they worked in "broom-clean" condition.  We had to do some "deep cleaning" afterwards, but this was completely reasonable.
We expressed our concerns about the job to the technicians before they started work because we do not know much about HVAC or geothermal.  They took the time to explain what they were going to do and how they were going to do it.  They kept us fully informed about their progress and included us in the decision making process when they had more than one way of running a pipe or duct.  They made us feel really comfortable and that we were getting a top-notch job.
While the cost for the system from Continental was a little bit higher than their competitors I think we got value for money.  In addition to the reference list we received during the sale process, we also know two families that used Continental in the recent past and they are very happy with the work that was performed.
We would use Continental again and would recommend them to others.
If you go with the option to integrate your hot water heater with the geothermal system (which is supposed to reduce the cost of the hot water that you use) I would reccommend that you bite the bullet and have a preheat tank installed at additional cost.  We didn't do that and in retrospect we should have based on some further reading that we did about how to get the most bang for the buck from geothermal.  It would be easy to install the preheat tank during a new construction project.  It would be harder to install the preheat tank during a replacement project (like ours was).
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"Mr. Ferrell first connected his computer to my computer via internet and worked for quite a few hours trying to determine what exactly was wrong. The next day he continued working from his computer for several hours. He determined he would have to have my desktop tower to complete the repair. He and my son met in Huntsville to exchange the tower. He then cleaned up a lot of what was wrong and reloaded Windows 10. He deleted the D: drive which had way too much memory allotted to it. The tower was returned and I plugged it all back together and it is working better than it did when I first purchased it. I would use him again and I recommend him highly to anyone needing computer updating and/or repair. His work is warrantied and he is very personable, knowledgeable, and helpful."

"It went will they replace my air conditioner in a timely fashion and the technicians were very knowledgeable"

"New installation went well. I was a little upset that only 50% was covered being that the unit was 19 years old. I'm sure that parts for something that old would be hard to find. Replacement was recommended."

"That was not a happy experience.  They were very hard to reach.  They contacted me and ask me when they would come and take advantage of the deal.  I emailed them back, they didn’t respond.  I emailed them again and I emailed them again.  The third time I emailed them, I said, if I don’t hear from you within 24 hours, I’m going to cancel through Angie’s List.  Somebody called and left a message.  I called the next morning and the phone was disconnected.  I had somebody else on the phone, he said I was crazy to think the phone was disconnected because it wasn’t but it was.  Somebody called me and they arrange to come.  The finally did come.  They did what they were supposed to do on the chimney but we had an inspector come in because we are selling the house.  They missed something important that I have to fix.  They apparently didn’t do the job of doing the crown which I paid extra for.  I’m going to have to pay another chimney service to do that.  I am happy with them at all.  They said I need to replace a dent and they did ask $400 more and they supposedly fixed the crown of the chimney for another $125 but it turned out that they did not do such a good job on that.  The crown wasn’t good.  I expected them to find extra things to do but I expect them to do them right."

"My first encounter with them was my friend recommended them and it was an emergency service. They came out quick, very professional, and fixed it promptly. I liked the service so much I had a maintenance contract with them and since then he had to replace a unit and worked with me on the price and worked with me for the best deal. He is on time and updates you if he is running late."

"There were additional charges beyond the big deal amount as the deal was for one system and we have a two system house. They found such extensive mold that we ended up doing a mold remediation. So that got kind of folded into the total project which was a little bit more than the special but that was fine. They found a big problem and fixed it. I thought they were fine. I would note also that couple of weeks after, we weren't sure, my wife was still feeling like she was picking up a little bit of irritation from mold or something in the air. So they came back and without charge gave us another sort of an updated treatment; they sprayed some more stuff in there. So they were very responsive and we were happy about that. The treatment itself was mostly a spray. They actually removed some material that was really pretty thoroughly molded and washed it and some they had to replace. It couldn't be washed. I think they have sort of a vacuum kind of thing that they clean out the ducts with. So they did that as well. That might have helped with the mold also but the mold treatment specifically is some kind of a spray that they put in there. This was the first time we used this company. The main guy was very competent. He explained things clearly. I felt he was easy to work with!"