
Serving Taylorsville, GA and surrounding areas
Approved
Super Service Award Winner
In business since 1966
Free estimates
Emergency services offered
"I called Coolray to make an appointment to have our ducts checked as there are two upstairs vents that did not have good air flow. Our mechanical room which houses our HVAC unit has also been very cold and the pilot light on our water heater which is in the same mechanical room keeps getting blown out. I spoke to Erin and explained the problem stating that it seems like one of more of the ducts may be leaking air into the mechanical room causing the water heater pilot light to be blown out frequently and resulting in poor airflow to two of the upstairs room vents. Erin scheduled an appointment for the next day with a senior technician, Tom Nguyen. Erin called me the next morning to state that he was delayed at another job and provided a new estimated arrival time. Tom Nguyen then called to let me know that he would arrive withing 30 minutes. When Tom arrived, I explained that the living/dining room and one of the bedrooms do not get much airflow from the floor vents. Tom felt the flow at these vents and then went down to the mechanical room to inspect the HVAC unit and the ductwork. He said that the cool temperature in the Mechanical room around the HVAC unit is perfectly normal and does not mean that there is any kind of leak in the duct work. He checked all the ductwork and found all properly connected with no leaks. Tom determined that the airflow from the kitchen vent was stronger than the rest. Tom closed the damper to the kitchen allowing more air to enter the bedrooms and living room. Tom checked the air flow in each room and found that the system was doing a better job cooling the living room and bedrooms. I appreciate the time and effort Tom took to understand and find a solution to my problem. Tom was very professional, polite, friendly, and knowledgeable. He solved the problem quickly and efficiently. I received a voice message today from Erin asking whether we are completely satisfied with the work performed yesterday. I am grateful for the excellent customer service received from both Erin and Tom. I will happily recommend Coolray to any family member or friend in need of cooling services."




























