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"JN serviced my HVAC unit, good job."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"Mike and his crew installed a ducted mini-split at my cabin which was new construction. During the install they had great communication and got the job done on time. Overall, it was a pleasure working with them and in the end they did a fantastic job. If you're looking for great customer service at a fair price, they are your go to HVAC guys."

"Donna and Jeff (owners) were hands on supervisors. They both patiently answered lots of questions and provided recommendations and resources out of their scope of business.  I felt confident that Jeff and Donna knew their business well and that my best interests were being well served.  I feel confident that they will respond quickly to any questions that I may have in the future regarding this project.  I would recommend them without any reservation.  I felt like I was fairly treated and charged a fair price for their services and the system installed.  Stated scheduled was maintained with proposed start and completion dates.
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"Best looking install I've seen I strongly suggest these folks for installations and service... Thank you for a great job."

"Better than expected. Phil was the only contractor that responded AND came to my house on the same day that I called all the other contractors. He provided me the potential problem for my heat pump issues on the phone that eventually was confirmed during his initial visit and then during disassembly of the old duct system. He was very helpful in providing me additional savings and existing tax credits for the Attic Breeze vent system installed including for the heat pump providing me with the forms. Swift service done on a short time from initial call to complete installation (less than 1 week and completed installation in 7 hours). Great job by the technicians on the installation and housekeeping after the job was completed. Ben A."

"Choice was fast, efficient, and kept me posted on the progress of the claim. Although the water leak issue was discovered on a Friday, they had a plumber there to investigate by Saturday morning. When it was determined that the 20+ year old heater needed to be replaced, the replacement ordered, on-site, and installed by Wednesday morning. I am glad that we opted for the Choice Ultimate plan as other than the initial $65 service fee, all but one $50 ancillary expense was covered."

"I had purchased a big deal for the service. I had a little difficulty getting a hold of them, but when they showed up they were great, and did what they were supposed to do. I paid additional for the vents. I think they are probably market price. He worked hard. Everything was fine after I got a hold of them, but it was just the initial contact."

"Booby came out and gave an estimate. We worked out to put plywood instead of plastic over the insulation under the sunroom because it is an area exposed more to the weather. We negotiated a good price.  A few days later, as scheduled, the crew arrived and got to work removing all the old plastic and insulation. They wiped down all the wood in the crawlspace with mold remover chemicals then fumigated the area. Next day they began putting in the new insulation and plastic. Before they could do this though they pumped out water that was puddled up. They found a dripping leak and tightened up that to stop the leak from a icemaker water line. This crew did an excellent job. The crawlspace lived up to its name- there is only about two feet between the bottom of the house and the dirt. The plastic they put in goes up the side of the walls and pilings. The most important thing is that we called twice after noticing 1) some mildew that was not wiped off in one small area and 2) some plywood that was sagging as though the nails had not quite caught the first time. Both times we called there were workers out within a day or two as scheduled, as promised. We are very pleased with the job:)"

"I had them for 2 or 3 years. It's an insurance that you pay $30.00 or $40.00 a month. If you have any problems, you call, and they send somebody out to do the work. They charge you monthly. No matter what the problem is, the guy that comes out charges you $60.00. Weather he has to replace you refrigerator or water heater or what ever, he only charges $60.00. If it's your refrigerator, that is what they work on. If it's heating and air conditioning, that is what they work on. I don't know where they get their list of people to do their work, but the people agreed to only charge $60.00. I guess they pay them something, I don't know. Over all it's comforting to know that you have somebody  you can make one phone call to for several different things that might be wrong. It's kind of warming to know that you have that kind of service to back you up."