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"I really like the online appointment setting. My water heater pilot light would not stay lit, starting on a Saturday night and I was able to schedule a non-emergency appointment for Monday right then. The technician was very prompt, courteous and professional. He was able to measure that their was no voltage coming from the thermopile and determine that the part needed was either the thermopile assembly kit or the gas valve assembly. He also was able to help me look up the warranty information, show that my water heater was under warranty for parts still and the number to call to order the part. He also scheduled an installation appointment for the day my parts were scheduled to arrive right then. I received the estimate the next day, while waiting for the parts to come the following day after that. The installation prices seemed really high considering the price of a new water heater. The estimate for installation of both parts when they arrived, the thermopile and gas valve assembly, was $700. I canceled my appointment, knowing that if my husband and I could not put the parts on ourselves or find someone we know with water heater part experience, then I could buy a whole new water heater for that estimate price. We drained our water heater ourselves, and from there our HVAC/Furnace family member was able to install the new parts, check for leaks, refill, and start up the water heater with no problems in under 2 hours. While the customer service from Flow-Rite was very good, the high priced estimate was very unreasonable. The initial service call was worth $50, but I would not call them again based on their service prices.
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"I thought the crew of two men were thorough and did what the company promised to do for the cost I expected when I called to make the appointment.    They are not the cheapest company providing the service, but I was impressed by the information I got over the phone on what would be done and why.  They are referred to by several of the HVAC service firms here in town.

I researched the need for duct cleaning on Consumer Reports and other web sites.  Overall there are mixed reviews as to whether professionally cleaned ducts help the interior air..  That being said, some of my neighbors have had it done and liked the results.  They cautioned me that doing the 2nd floor was not necessary as the dust in a home settles DOWN as does construction debris that a contrtactors crew member might find its way into an HVAC duct.    Makes sense to me.

I felt that I wanted to get as clean an interior atmosphere for my severly allergic spouse as is possible, so I opted for the full service, both furnace systems.  If I were to have the cleaning done again in ten or 15 years or after a significant re-hab work inside the home, I would just do the lower floor furnace and air handeling system, shutting down and or closing off the 2nd floor system for the duration of the re-habbing if possible.
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"Mr. Ferrell first connected his computer to my computer via internet and worked for quite a few hours trying to determine what exactly was wrong. The next day he continued working from his computer for several hours. He determined he would have to have my desktop tower to complete the repair. He and my son met in Huntsville to exchange the tower. He then cleaned up a lot of what was wrong and reloaded Windows 10. He deleted the D: drive which had way too much memory allotted to it. The tower was returned and I plugged it all back together and it is working better than it did when I first purchased it. I would use him again and I recommend him highly to anyone needing computer updating and/or repair. His work is warrantied and he is very personable, knowledgeable, and helpful."

"I had never heard of product before program. Installation went well. It seemed thorough and quick. Efficiency of product will tell in time. I would use this company again if product works as stated."

"Choice was fast, efficient, and kept me posted on the progress of the claim. Although the water leak issue was discovered on a Friday, they had a plumber there to investigate by Saturday morning. When it was determined that the 20+ year old heater needed to be replaced, the replacement ordered, on-site, and installed by Wednesday morning. I am glad that we opted for the Choice Ultimate plan as other than the initial $65 service fee, all but one $50 ancillary expense was covered."

"They did a great job. They solved all the problems I had with the chimney and it’s been working perfectly ever since. They also fixed a problem on the roof around the chimney; they replaced the wood around the chimney with a material that would never rot, so they fixed it even better than it was before. It took them a couple of days to do the work. They took care of all the cleanup as well. We've been real happy with them."

"I purchased this as a Big Deal on the Angle's List site. The toughest part of the job was that I had a malfunctioning bathroom fan that needed to be replaced. We found that the way the fan had been mounted, there was no way to replace it with a new fan. So he took the back with him to Dayton and found someone who could repair it. Then, he came back, put the fan back in, and cleaned the gutters and cut up and disposed of big tree limbs. It was such a relief to get the fan fixed!


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For 24 years we have been your heating and A/C home in the Cincinnati area. We are co-branded with Trane and will make your home Energy efficient.

"I would hire this company again. They did an AMAZING job!!!!!"

4 EMPLOYEES. NO SUBS. COST IS DETERMINED BY THE JOB. NO TRAVEL CHARGE. EXTRA CHARGES FOR AFTER-HOURS SERVICE. LICENSE # 37758. ADAM IS ADDITIONAL CONTACT. DO NOT CONTACT BY EMAIL.