Get matched with top heat pump installers and replacers in Bellevue, WA

"Of the eight companies who bid, Greenwood did the best assessment of the somewhat quirky situation my old house presented. The estimator came just a few days before the big freeze in January, and they were able to schedule installation within two days. Once the installers were on site, there was some confusion re where various components would go, but a phone call to the company cleared that up within an hour. From then on the heat pump installation went smoothly and professionally, the electricians did a quick and effective job of hooking it up to the service, and the site was left clean. I did not understand at first how to operate the thermostat, given that the Mitsubishi owners manual was of limited help, and per my request a rep from the company came out a few days later to give me a tutorial about what the range of settings can do. From then on the system has operated flawlessly and lives up to its reputation."

"Ranger Heating did a wonderful job with everything for the installation of our heat pump. All the staff are great, from Jeremy our consultant to the installers (Dustin and Robbie), there were all so friendly and professional in everything that they did. I highly recommend them for any of your heating and cooling needs."

"Jim did a great job of informing me of what he was doing, diagnosing the problem, and recommending options to repair or replace our heat pump."

"Bottom line - I am happy with our three-head ductless Mitsubishi heat pump installation. It now functions properly and looks good inside and out. Controllers work well. Units are super quiet. Price was mid-range so reasonable. But…it was not a smooth road to get to this outcome. Started off well with a quick response to do a site visit and prepare an estimate. The tech was knowledgeable and provided accurate information (I had consulted with a home energy consultant and did online research). It took some work on my part to get a correct final bid that included the proper rebates – I had to correct their first one because it was for two heads rather than three and then get the rebate deducted. Scheduling the installation was easy and prompt and was done in 1.5 days. The two person team had good judgement about where to put the external conduits and locate the heat pump. BUT – they installed the refrigerant lines incorrectly (crossed the connections to the pump) so the heads iced up and then leaked water. They came back a few days later to fix the problem and now the heads work fine. But they did not properly reinstall the sheathing around the lines, which City inspector noted. So they had to come out again to fix this. They have a great zero percent financing deal with Synchrony bank but could not answer questions about how it worked, the terms, etc. Took a fair bit of time to sort this out with the bank, but seems to be set up now. I asked three times to get copy of warranty and registration of equipment with Mitsubishi for my records but never did receive this."

"I purchased a new Navien NPE-240A2 Tankless Water Heater and had it installed. I'm loving the new water heater. It replaces an old Noritz tankless that died just before this installation. The on-site estimate was what sold me. Ken went through all the details and answered a lot of questions from me. Zachary came out with Austin and performed the installation just like I discussed with Ken. Zachary kept me in the loop throughout the installation to ensure I was in agreement with how it was going. Zachary always had my interest at heart and ensured no corners were cut. The installation is much cleaner, and more correct than the previous tankless company did. Zachary even listened to my concern about the astectics of the exterior exhaust and quickly found an easier and cleaner looking way to address my concern. He also removed an old recirculation pump and replaced a new main house shutoff valve. The entire area was treated respectfully and left cleaner than they found it."

"I won't call any other heating or AC experts ever again. Twice now, I've had incomparable experiences. I had another highly reputed company come diagnose my failed furnace and provide an estimate, but AirPros' price for the same part and repair was much more reasonable and furnace repairs are not cheap, so the difference mattered significantly. AirPros also treated me like family. Go with this family business, you will be happy."

"I had three estimates at our house for our conversion from a gas forced-air furnace to a heat pump/gas furnace installation.  I was most impressed by Evergreen's rep. Scott, as he was very helpful in explaining the technology and was the only one of the three to do a J load calculation on our home.  I also felt after the estimates were all given that Evergreen's was the best buy in terms of the product features vs. overall cost.   As I researched our installation I realized that my mother's all-electric home would be better served by a heat pump as well.  Again, Scott did the best job of all three estimators there as well.  

After the down payment of 50% of the cost the installation was set up within two weeks for both locations.  The work was done on time and efficiently.  My mother's job was done in a few hours, mine took a couple of days.  I'm happy to say that both units are performing perfectly, through both the colder weather of March and the warmer than usual days we've had in April.  

There were a couple of things that should be mentioned, not major issues but worth noting.  

The installation of our heat/pump and furnace did not meet City Code on the initial inspection as the condensation pump was placed on the floor.   City code required it to be 18 inches off the floor due to a potential for an explosion should there be a gas leak.  The correction was done within a few days, but I did have to schedule a city inspector on two different days.   The city inspector remarked that the installer 'should have known better'.  

On my mom's split heat pump the indoor blower unit began making a loud clanking noise one month into use.  Evergreen was quick to come out, mom called on Sunday morning and was able to have a crew come out the next day.  Apparently the installers had missed a mounting clip on the external cover of the indoor unit and over time the casing sagged enough that the rotating fans began to hit the inside of the case.  

Several weeks after our work was done I was called by the financial office asking me to pay the remaining 50% balance.  I pointed out that it had been paid on the day the work was done, but apparently the payment was not correctly registered as having been paid by their accounting office.  Fortunately I was able to point to my credit card statement indicating that the balance had been paid in full.  

Overall Evergreen did a professional job from start to finish and I have no hesitation in recommending them.  Given their expertise and experience I have no doubt that my equipment will continue to be well serviced going forward.  "

"Our previous gas furnace was only 14 years old (it was a replacement itself, but a generic "contractor's model," not a common name brand and probably inefficient). The gas controller died, which would have cost $700 to replace -- and we'd still have an old, inefficient furnace. At best, the old 100,000 BTU furnace might have been 80% efficient, and probably worse.
I called around and got a quote for a replacement from a large heating company in Woodinville, and a different brand -- but they insisted that we'd have to install a vehicle post for protection of the heater in the garage, in order to pass an inspection. They also did not explain how they would install the PVC exhaust pipe in our garage. The 95% efficient furnaces require a PVC exhaust pipe, which cannot attach to the existing metal exhaust that goes through the roof and that also handles exhaust from the water heater. Another large company in Bellevue wanted to do a 3-hour test of our entire house, to first determine what size heater to get. With that, and other reviews on Angie's List, I figured they would be more expensive, so I passed on that. After a quick look at our existing system, the other heating companies I talked with said that the same BTU output of a new efficient heater, combined with a variable or two-speed fan, would be the right size.
So I called Bassett Home Heating. John, the owner, came out the next day (a Friday) and offered two recommendations -- one for an 80% furnace (which could attach to our existing metal exhaust pipe), and one for a 95%. He explained how the PVC pipe could be routed along the top of the garage, and said nothing about having to install a vehicle post. I also liked the idea of a small family-run company, where you know who you will be dealing with.
The only potential downside was a scheduling delay, since we had no working heater. Because we have a wood stove that we have previously relied on for heat during storm outages, I decided to go with Bassett -- and am very glad I did. They are normally scheduled two or three weeks ahead at this time of year, but were able to rearrange their schedule and come out for the installation the following Thursday. We got the 95% efficient furnace. The PVC exhaust pipe looks and works fine, and they also installed a small pump and outlet tubing for the moisture that the furnace creates.
They called a couple of days ahead, and showed up right at 7:30 a.m. on the agreed day. John, his son, and another helper all worked on the installation, and did a great job. Complete installation took them less than 2-½ hours, and they showed how the new thermostat works -- it's easier than the old one, even though there are more features. I am extremely pleased with our new heating system; it heats the house much more evenly than the old system, and we aren't losing 15% or more of the fuel as waste.
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"Robert installed a heat pump and replaced the old furnace. Took an expected 2 days but he did a great job. They weren't able to put the heat pump in the spot they thought they could, but we made it work. They tried to sell me a wireless Honeywell thermostat because my Nest didn't have enough wires to it. I wanted to keep my Nest so had to push them on it. Electricians were able to run a new wire through the crawlspace. Seemed a little pricey, but I didn't get quotes from anyone else since they were so quick to come out and install (all within a week). Give Robert a raise or bonus, please!"

"They were a joy to work with. They did the job on time and did exactly the way I wanted. I would not hesitate to hire them again or to recommend them to others. The costs were fair."