Get matched with top heat pump installers and replacers in Big Lake, MN

"Finken called to sell RO filters for RO system previously installed. They took payment over the phone and stated the filters were paid in full and drop off of the filters would occur. After drop off, invoices were sent requesting additional payment. When calling to discuss the issue, representatives give excuses as to why the original payment 'didn't go through'. They state there is a training issue, and conveniently the person who processes the invoices is never available. They state they take the credit card information at the time of original phone call and store it in their vault. I've requested they delete my information and stop calling me as I've already paid as they required before delivery. I will look into purchasing these replacements elsewhere as the business practices are questionable and customer service is poor. "

"The Alpha Mechanical HVAC crew members were top notch. They showed up on time, were tidy, were very kind and worked very hard installing our new boiler. Andy checked on the boiler a few days later and answered our remaining questions. Mike was very good at answering our questions in a timely way and gave us the top bid, not only for price but for service."

"Bryan was excellent to work with. Very knowledgeable and friendly."

"no"

"terrible - expensive"

"My God! Dan came out this morning, I explained what was done, he went to work on it right away! My furnace stopped working December 25th, 2024, no heat till today! Keep in mind, the last technician I hired in January 2025, charged me 240 dollars for 20 minutes analysis just to tell me I need new furnace and AC central, my AC works beautifully. Then I used 4 space heaters to keep my house warm! Man my electric bill was over 400 dollars the first month and climbing higher each coming months till Spring arrived! I hired B & D Plumbing and Heater Co. to come out and finish the job. It was a gentleman name Dan, he did an extremely awesome job, telling me the details, explaining everything I needed to knowledge. And now the furnace works about as good as it gets beautifully. The impressive part, he took his sweet time. And the most impressive part was when he presented my total bill! I was about to have a major heart attack when I saw the bill! It wasn’t through the roof bill! Cheap cheap"

"I recently purchased a new dryer, but when it arrived, it wouldn't turn on. At first, I thought I had received a faulty unit from the store. However, the delivery man suggested that the issue might actually be with the outlet. Concerned about the situation, I called Aquarius for assistance, and they quickly sent David Schaeffer to diagnose the problem. I have to say, David was incredibly helpful. He efficiently determined that the issue was indeed with the outlet rather than the dryer itself. This experience marked my second time using Aquarius. My first encounter was for a plumbing issue they resolved for me earlier. I can't recommend Aquarius enough! Their team is always friendly and eager to assist. A huge thanks to David for fixing my outlet. Now my new dryer is up and running, and I am very satisfied with the service I received!"

"Vitaliy and his team were fantastic! The furnace and AC installation was handled with knowledge and professionalism. They were competitive in pricing, no pressure and made the whole experience a breeze. I wouldn't hesitate to recommend them!"

"I just recently had a duct cleaning done by a reputable company after moving into another home. The time and manner in which they performed the service was well beyond what I had experienced with Top Dog. So, that is why this complaint is being filed after more than 1 yr. Top Dog advertised (and still do) $99 for 10 ducts and $15 for each additional duct. Also, they said there would be an additional nominal charge for being outside of their normal area. My home had 14 ducts, so the service charge should have been $159; however, they charged $400 plus $30 tax. In addition for the exorbitant bill, only one guy was there for 1 hr, failed to clean several of the ducts, and instead of using a large vacuum hose placed at the furnace plenum and compressed air via the vents, they only used a small brush ad vacuum hose via the vents. Clearly, I received unsatisfactory service (now that I know how it should be done) and was grossly overcharged. Its outrageous that Top Dog has an A+ rating with the BBB. I would never recommend their service and disgusted that they are still in operation."

OWNER-OPERATED. NO SUBS. COST IS DETERMINED BY THE JOB. NO TRAVEL CHARGES. NO SERVICE FEE. EXTRA CHARGE FOR AFTER-HOURS SERVICE APPLY. ALSO SERVICES MEEKER COUNTY.