Get matched with top heat pump installers and replacers in Cameron, NC

"I set up an appointment for a quote from Cape Fear based on a recommendation from a neighbor, and Justin came on time (he actually called and asked if it would be OK if he came early). He was easy to work with, seemed very knowledgeable, and very thorough as he looked at my current setup and discussed the various options for replacement. I liked some of the recommendations he made as far as adjusting some of the duct routing to ease air flow. I decided to have him quote a 2-ton Trane XL16c packaged AC / Gas Furnace unit and XL16c hybrid (AC and gas furnace / heat pump), which was brand new at the time - it wasn't even in their system yet. When I was provided with a quote, the paper listed the 3-ton unit since the 2-ton unit was so new, but Justin assured me that the price was for the 2-ton unit. I received another quote for the same unit from a different company, and the price was significantly lower. So, I went back to Justin and asked him to double check the price. He did confirm that the price listed on my quote was for a 3-ton unit and provided a new number for the 2-ton unit, but I was left with a bad feeling over what would have happened if I hadn't received a competitive quote and questioned them. Also, the other company I dealt with talked with the Trane rep, and stated while the XL16C gas pack was available in a 2-ton unit, the hybrid unit (with gas furnace and heat pump) was not available in a 2-ton unit. This quote process was at the end of December, and they offered an extra $500 off if we would install before the end of the year. Would they have taken the money for a 3-ton unit and only delivered a 2-ton unit, or would they have realized the error when I went to pay and said 'we quoted you the wrong price'? If I ordered the hybrid unit and paid for a 2-ton unit, what would have been delivered? These could have been honest mistakes or not - I really have no way of knowing. In the end, I didn't feel comfortable with the way the quote process went, so I decided to go with another vendor."

"Jason Hogg did an exceptional job installing our new hot water heater. We have an Apollo heating system which largely depends on hot water flowing to HVAC. No water heater =No heat. The tank he replaced had lots of issues many due the last technician who installed it. Between water pressure way to high, Inappropriate ventilation, and several other deep concerns which basically broke down a 5 year old water heater. Jason was excellent at explaining what went wrong and what & why the new heater was need. We now have a bigger tank hooked up correctly! We will be adding better ventilation for the new tank. There were also issues with the older turning handles on our main water shut off that he replaced. I also must add that we had another before technician before Jason who came to service our water heater we requested. He informed us what we needed a technician for the Apollo systems water heater. Problem: quote way to low Jason dealt with our rage over price diff. He was fabulous a"

"My heat would not shut off and as a result it reached 90 degrees lower level and 89 upper. The HVAC system was replaced with a new one in late September. The tech was great , very knowledgeable and had the system up and running once he found the problem and waited to make sure that the system turned off doth up and down stairs."

"Great support by Cape Fear Electric. Called me late on Thursday and showed up on time early Friday. Got all done in 1 day. They do charge $79 to come up but I'd rather have experts do this and have it done right. They even replaced the foam insulation they had to remove to move my outlets. Great - quick service. Reasonable prices."

"David was fantastic! He responded to my request for a quote with a phone call right away. He was able to arrive within a few hours (on a Saturday afternoon!) and was able to diagnose the issue in no time. He explained it with clarity, told me how it would need to be fixed, which included purchasing parts, so he'd need to come back on Monday. He arrived promptly this morning, fixed the issue in no time, and the house had heat again. What really makes David's work worth such a positive review is not just that he was fast, affordable, thorough, and super friendly. He also went above & beyond - once he was done with the heating system, he mentioned that he did plumbing as well. I told him my garbage disposal hadn't been working for about a week and he volunteered to take a look. He fixed it right away and refused to give me a bill for it! Also, when he noticed an issue with an outdoor outlet that needed attention, he alerted me to it so I could get that fixed later (wasn't a dangerous thing so no rush). As a single woman, I need to be able to trust professionals to assist with things like these. From the first phone call, I knew I would be able to trust David and he did not disappoint. I've already told my neighbors about him and I WILL call him again if I need HVAV, plumbing, or electrical work in the future!!"

"We had a broken pipe that flooded our first floor & of course the water got into all of our duct work. Grant & his team came quickly, got the job done and cleaned up the remaining mess. He did a great job!"

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"Mac Bros is the best. Very professional service from start to finish of the job and I couldn't be happier. Mike was very thorough in his assessment of the unit I needed and made sure I had the ac that would work the best for my home. I whole heartedly recommend them and will call them again if I ever need any other service."

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