Get matched with top heat pump installers and replacers in Campbellsburg, KY

"That went pretty well. They took care of it quickly and professionally. They installed a water based backup system."

"Remember how service used to be? These people do! Not only did they do what I contracted with them to do, but the service guy who came explained why they replaced a part, its importance to the unit, and was very professional and personable. When I called 6 hours later to leave a message saying my unit was still cycling and hadn't shut off, the owner called me back that evening(tho I asked only that he call the next day), explained what was probably happening (still cooling down), why (he had called the service guy and found it was 86 degrees when he came), and when to expect it to change. He was right. And I'm a very happy customer. These people understand what "service" means - or used to mean!"

"Maeser did a great job installing a new ac unit and thermostat. Job was done quicker than expected as well and the guys that did the work were very friendly and helpful. I'll look to their services again when needed. A+"

"I had no input on which water heater they installed. The Lochinvar has a constantly flashing light, makes a lot of noise, and cost over $2,000, which none of my friends or family said was within reason."

"The Comfort Heating and Air Team were punctual and fast with the install. Quoting was fair and I think I got the best deal I could at the time."

"Replaced 2 ton heat pump system for a rental property. Quoted by Jake, friendly, fast, and best quote. Answered all questions knowledgeably. This company installs Daikin systems, aka/formerly Goodman. Would use again."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"Zach, Josh, and Cole came out and installed new heat pump for me in the middle of this snow storm. Very clean, informative and punctual. Will recommend to everyone. Thanks from veteran."

"Great customer service. Always on time or ahead of promised date. Called ahead of time for permission to start the next phase. Everyone seemed to care about doing the task well. Thorough and meticulous."

"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."