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"The service worked exactly as advertised. My virtual consultation was with Harmond and he was great. He talked me through how the LED lighting system works in these refrigerators, how to purchase the light(s) and how to replace them. It would have cost me $100 just to have a service tech come to my house and even more to fix the issue. For $35 I found it to be a relatively simple repair that I can do myself."

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"The technician did great job overall, he refroze the refrigerator and stop the small leak."

"Very professional. Were bluntly honest in that the repair would be almost equivalent to buying a new refrigerator. Diagnosed the problem and discussed my options. Their recommendation, due to the age of the unit, was not to spend the money on the repair due to the cost. Appreciated this recommendation."

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Hi Tech gave an estimate over the phone and explained what would be included as part of cleaning furnace duct work.  Included in the price was to also clean the dryer vent while they were here.  They cut a hole in the bottom of the furnace, hooked up a large machine and began the duct cleaning.  They went around to each vent and cleaned them.  They also deodorized the vents. They put a cover over the hole in the furnace once they completed the work.

 It took quite awhile and so I spent the time working on the computer while they were here.  It went well and it was obvious that a cleaning was needed due to the amount of dirt extracted.  I noticed an improvement in the smell of the air and generally less dust but there wasn't as much change in the amount of dust in the house as I had hoped there would be. 

All in all I was content with the job even though the cost seemed rather high.  A former employee of theirs referred me to them and so I felt I could trust them. 

However, 3 months later when my dryer needed service, the technician told me that my dryer vent was clogged and not enough air was getting sucked out the dryer vent because it had not been cleaned in a long time.  He explained that the vent goes up into the attic and then to the outside.   I called Hi Tech because I didn't remember seeing the Hi Tech technicians go into the attic to clean the dryer vent when they were here as promised but at the time, I didn't think to ask them about it until after they had already left.  Hi Tech said that dryer vent cleaning was not written on my invoice and, therefore, they have no record of promising to clean the vent and so they did not clean it.  They refused to come back and clean the vent unless I paid an additional $140 which was about $20 more than their competitors charge.  I didn't think that was fair so I went with the competitor on the dryer vent cleaning. 

Maybe I should have stood by and watched more closely everything their technicians did.  Maybe I should have double checked the receipt they gave me.  Maybe I should have remembered to ask about the dryer vent cleaning before they left.  Lesson learned but the fact is, we had a verbal agreement over the phone of what would be included and it wasn't done.  I think they should have honored that verbal agreement or at least given me a discount on coming back out to clean the dryer vent.  Since they didn't, I probably won't use them in the future. 

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"Excellent job. The only supplier I found who would tried to repair my heat pump and/or prolong its remaining life instead of going for the big sale upfront. Because of that honesty, I will definitely turn to them for the eventual replacement."

"They wont charge for any unnecessary repairs. They are speedy for scheduling your service."

"Went well. The technician troubleshot the failure and found the damper mechanism had failed. He removed the unit and forced the baffle to the fully open position to give me some cooling to the refrigerator side until the replacement came in. The technician returned with the part, replaced it, and performed a functional test. We were well please with his service."

"Workers were punctual and friendly. Only complaint I have is that I'd asked to learn if we needed any additional spouts or extensions added to this newly bought house, and they didn't provide much feedback on that front. In terms of the work done, though, it was a nice experience. Would hire again."

4 EMPLOYEES. NO SUBS. COST IS DETERMINED BY THE JOB. NO TRAVEL CHARGE. EXTRA CHARGES FOR AFTER-HOURS SERVICE. LICENSE # 37758. ADAM IS ADDITIONAL CONTACT. DO NOT CONTACT BY EMAIL.