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"Dale was kind and courteous, Price was as quoted. He diagnosed the issue and resolved it quickly . I would recommend him to anyone who needs furnace repair"

"We hired Plumbing Tree to fix an improperly installed flange by the builders of the home. The quote from them was a little high, but calling around it was similar to other plumbers. The plumber agreed that the flange was not installed correctly (rotated 90 degrees) and the bolts were stripped. The first appointment was missed, I got a text message an hour before he was supposed to show up saying that he could no longer make it due to the current job going long. The next day, I got a text right before our installation time window that he would be late. The plumbers were professional and seemed to be doing a good job. They were thorough and cleaned up after themselves well. The sink wasn't caulked as we want to touch up the paint first and he was very kind to actually leave us a tube of caulk and a rag for the job. After the job is done, there are two things that are bothering me. The first was that the flange (double flange to increase the height) was installed in the same 90 degree rotation as the initial one, so honestly I am a bit confused on this (the slots where you are supposed to put the bolts in every single manual on toilets are at the front and back instead of the side and the top and bottom slots were used on the sides instead). The toilet itself is slanted, not perpendicular from the wall (not by a huge amount, but it is noticeable). Since it is caulked down on our new floors, it is going to be permanently off square. Over all, I think they had a good attitude and the job that was quoted for 1 1/2 hours took 2 hours, so not bad there. We are saying we would not hire again due to the rotation of the flange, the inconvenience of rescheduling twice and that the toilet was installed a bit crooked."

"In April, we had Tipping Hat Plumbing-Heating-Electrical replace our 20-year-old forced-air heating system and add central air conditioning. At the same time, they replaced our electrical breaker box. The HVAC is a new Amana system, for both heating and cooling. The breaker box upgrade also added a whole-house shut-off and fixed some issues. We could not be happier with the entire process, from first sales visit through after-installation follow-up. Kevin Eddingfield, our sales representative was knowledgeable and patient, and took the time to answer our questions and provide multiple options. We asked for three references, and Tipping Hat delivered. We call all of them, and they called us back. The final quote was accurate, and easy to understand. The financing terms were executed as promised. The electricians that replaced our panel, Chris and Chris Ditmore (father and son), were efficient, careful, considerate, professional, and patient. They went above-and beyond what was required to make certain that our electrical service was replaced with a minimum of disturbance. They reviewed our service, checked the entire house when they were done, and even replaced a few faulty outlets. We will ask for then by name the next time we use Tipping Hat for electrical work. The HVAC technicians the next day were paragons of professionalism and efficiency. The utility room is small land cramped, but they removed the old system and installed the new components without so much as scratching a finished wall. We choose to add a whole-house humidifier and an ultraviolet light air cleaner, and I think that both components will add value to the system. We also choose a replacement filter subscription, and now we will have filters delivered t our door. The installation came with a service plan, with multiple tune-up visits per year (important to us because we maintain our home systems diligently). They worked very quickly and carefully, tested everything, and left no mess in our house or back yard. We chose an Ecobee5 smart thermostat, and they helped me set up its initial programming. The new thermostat was wired with a minimal amount of drywall damage â and even that was repaired by Tipping Hat a few days later with no problems. The entire experience has been positive, and we look forward to having Tipping Hat help us in the future with plumbing/electrical/water heater upgrades in the future."

"My dad is elderly and needed a new HVAC system. So I decided to find a person who could install a new HVAC system and we found Cody. Cody was very friendly, honest, and communicated very well. At one point he told us we could probably go another 3-5 years with the current system, but since my dad only has so many years left we told he to go ahead and install a whole new system in. He treated us like gold and even spent the time showing my Dad all the new features with the thermostat. I would highly recommend Cody for any repairs or HVAC needs you have."

"In April, we had Tipping Hat Plumbing-Heating-Electrical replace our 20-year-old forced-air heating system and add central air conditioning. At the same time, they replaced our electrical breaker box. The HVAC is a new Amana system, for both heating and cooling. The breaker box upgrade also added a whole-house shut-off and fixed some issues. We could not be happier with the entire process, from first sales visit through after-installation follow-up. Kevin Eddingfield, our sales representative was knowledgeable and patient, and took the time to answer our questions and provide multiple options. We asked for three references, and Tipping Hat delivered. We call all of them, and they called us back. The final quote was accurate, and easy to understand. The financing terms were executed as promised. The electricians that replaced our panel, Chris and Chris Ditmore (father and son), were efficient, careful, considerate, professional, and patient. They went above-and beyond what was required to make certain that our electrical service was replaced with a minimum of disturbance. They reviewed our service, checked the entire house when they were done, and even replaced a few faulty outlets. We will ask for then by name the next time we use Tipping Hat for electrical work. The HVAC technicians the next day were paragons of professionalism and efficiency. The utility room is small land cramped, but they removed the old system and installed the new components without so much as scratching a finished wall. We choose to add a whole-house humidifier and an ultraviolet light air cleaner, and I think that both components will add value to the system. We also choose a replacement filter subscription, and now we will have filters delivered t our door. The installation came with a service plan, with multiple tune-up visits per year (important to us because we maintain our home systems diligently). They worked very quickly and carefully, tested everything, and left no mess in our house or back yard. We chose an Ecobee5 smart thermostat, and they helped me set up its initial programming. The new thermostat was wired with a minimal amount of drywall damage â and even that was repaired by Tipping Hat a few days later with no problems. The entire experience has been positive, and we look forward to having Tipping Hat help us in the future with plumbing/electrical/water heater upgrades in the future."

"Mitch is great. Very thorough. He came to certify my system and had to be really honest. He showed me the damage and offered a fair price for the furnace replacement. He was done in a day and it looks amazing."

"Ben came out to our house. He immediately identified the problems we had with our hot water heater. He replaced the system and made it better what we had. It happened so fast. Totally surpassed any reasonable expectations. This guy is unbelievable. I am lucky to have called Jim Needham."

"Very quick response and fix for evaporative cooler fix. Communicated well and followed up to make sure system was working properly."

"The repair was made.  Sean, the service tech was courteous and professional and obviously knew what he was doing. He replaced the circuit board which took less than 1/2 hour and for that I was charged $597.00. Thinking that the circuit board was pricey (Sean, the service tech indicated so), I thought the repair bill of $597 was reasonable.  Only after calling some stores (the next day) and finding out a circuit board cost $125 did I realize I got ripped off. Controlling Systems labor charge for 1/2 hour work amounted to $472. I called the owner/guy in charge to request a refund for part of the labor charge. (I really didn't expect to receive anything) Not only did this person(whose name I wished I remembered, I would state it here) not want to hear my complaint, he hung up on me because he knew he ripped me off. He was rude and didn't want to hear my complaint. He obviously didn't want to hear anything I had to say, only stating that I agreed to the repair charge beforehand. To that he's correct, I did agree to the charge but when I asked Sean what was the cost of the circuit board, he said  $250-300. Now I know parts are marked up when purchased through a company such as CS but I still believe this company took advantage of me. ( and probably hundreds of others out there). Controlling Systems did not provide parts cost, labor costs, etc in their estimate which they used to (I had used them 3 years ago, but I won't ever use them again) Future potential customers take heed: I WOULD ALWAYS REQUEST THE ESTIMATE REPAIR BILL BE BROKEN DOWN to parts cost, labor cost, etc. And if they tell you they can't provide that, that's a good sign you're being overcharged.
Normally I am careful about negotiating and reading the fine print, etc. but this day I was distracted and the temperature was in the teens. I wanted the furnace fixed and I didn't have time to get estimates. Also if I hadn't  used Controlling Systems I would have been charged the $100 diagnostic(service) charge. Lastly, Sean intially quoted me $700. When I told him I was going to get other estimates, he lowered the estimate to $597.
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"I received a few bids to install a whole house humidifier to my furnace which included a new thermostat. Jesse's bid was competitive so I hired him. He is professional, polite and detailed in his work. I would highly recommend Jesse for all of your HVAC needs. I had to contact him after the job was complete for a couple minor adjustments and he was just as responsive as before I had hired him. Plus he has a rocking beard! Very nice young gentlemen and very knowledgeable."