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"As always, Short Pump Heating & Air continues to excel at customer service. The technician, Scott, showed up right on time (which is typical for SPH&A), extremely courteous (also typical), and did a timely but thorough job of the system checkup. This may be my favorite local business in the Richmond area; I feel I get a tremendous amount of value for the products and services they provide. When we needed our downstairs unit replaced two years ago, I went to great lengths to find the best possible value. During my research, I kept seeing comments about how great Short Pump Heating & Air was, and I have to say, it's all true. When they installed the downstairs unit, I was extremely impressed by the professionalism of the entire team, from the office staff to the technicians to the owner. In fact, I was so impressed that I had them replace the upstairs unit a year later, and didn't think twice about whom to call. As a homeowner, it gives me great peace of mind to have such a reliable organization as SPH&A for something as important as our heating and cooling system. This most recent service may have been a routine maintenance check, but it's great to know they still commit themselves to service excellence for their customers. A+ to Scott and the entire SPH&A team."

"I put off replacing my furnace b/c of so many bad experiences…..& I wanted to do some research before hiring someone to replace it. Unfortunately it went out again & I needed someone immediately. I took a chance & called Armstrong after reading reviews. They came out quickly, recommended replacement & provided all information up front. They thoroughly addressed all my concerns…. they were professional, on time and treated my home like their own. I’m very satisfied"

"They were really good! My air and heat to very, very good."

"I have them come out twice a year for maintenance. I pay nothing when they come, I have a contract with them. They check the two heat pumps I have for routine service. They were here before and said I needed to fix something. They said it would be $1800 for repair it, so I should just get a new unit. To make a long story short I talked to a friend who works on air conditioners and he said it would be $300. They tried to sell me on something, the service is fine."

"Comprehensive inspection and estimate before work; all thoroughly explained beforehand. Crew of 6 all exceedingly courteous, professional, knowledgeable and efficient. Very neat, complete clean-up including removal of old systems. Works like a charm; vast improvement over old systems. Would definitely use again."

"They did  visual inspection and repair. Everything went well."

"Repair was accomplished successfully by the young, friendly, and experienced plumbing professional!!"

"After calling to explain the problem, was told to turn the system off with the possibility that someone might come out the same day. They called back shortly to set up an appointment for service at an agreeable time the next day (within 24 hours). The two men arrived on time and checked the equipment. They found the likely cause of the problem, were very pleasant, informative, and professional. We plan to set up a seasonal maintenance program with this same company for two independent heating/cooling units in our home.
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"They were super friendly and accommodating for the times I requested for the initial estimate and performing the work. Very good prices, also. I wish they did more than heating and a/c because I would definitely hire them for other home repairs! Overall, the entire experience was wonderful."

"Great Company! Would definitely use again! Professional and honest! Installed brand new heat pump. We are very pleased with their service!!"