Get matched with top heat pump installers and replacers in Fayetteville, NC

"TLDR: I’m very satisfied! I was in the market for a new HVAC system, so I started doing my research. I knew I wanted to spend a little more for a quality system, but the contractor installing and servicing it was more important. Someone can have the best system there is but if it’s not installed correctly there’s going to be problems. I got a few quotes from other contractors and all they did was look at my equipment briefly and give me the quote. Jordan P from Carolina Comfort Air came to my home and conducted an extensive calculation of my HVAC requirements that considered so many variables I lost count. He also noted that my duct work had been poorly installed, was the wrong size in certain spots, and would be inadequate for a new system. Jordan spent several hours at my home explaining everything to my wife and I, answering all our questions, and I felt confident this was the contractor for me. Some would consider the system I purchased to be expensive, but I wanted to ensure I was getting quality equipment and it would be properly installed to provide decades of problem-free performance. Plus, they offer a pretty sweet financing program and a stellar warranty. So I pulled the trigger and went with a full Trane system and to have my duct work fixed/upgraded. Jordan quickly had the job scheduled for the beginning of the following week. It was a very smooth process. When Rodolfo G promptly arrived the morning of the job start day, I could tell this was going to be a professional operation. He was very courteous, knowledgeable, and was more than happy to answer all my questions. His assistants Dean T, Brian S, Jeremy F and the electrician Jerry H were equally as professional in their demeanor and job performance. It was very hot both days and even hotter up in the attic, but these men busted their a**** to ensure I got the best service. Rodolfo made it a point to keep me informed on the progress of the install and briefed me before departing each day. Jordan A and Jordan P also stopped by at separate times to check on the progress and were kind enough to answer a few other questions I had. My wife and I were very impressed with how well everything went. Once the team had finished the install, Rodolfo gave me a few final notes on what they had done, showed me how to use my new Trane Smart Thermostats, answered a few more questions and they departed. I’m definitely a stickler for detail so I climbed up in the attic to see how it compared to what was up there before. I was blown away! The level of detail and quality of work was night and day better compared to the old system. The Trane air handler looks perfectly installed, all the way down to tape-labels to identify what each wire does, and the duct work was definitely overhauled and upgraded. Even my wife, who doesn’t know anything about HVAC stuff, said “WOW that looks awesome!” when she poked her head up there. And to top it off, the whole area was very clean. No leftover parts or trash from the previous system or from the installation of the new system. I could tell they took care in cleaning up after they were finished. Most folks who have had HVAC work done and actually look in their attic afterwards know this is uncommon. The outside heat pump unit was also professionally installed. Rodolfo replaced the old pad that the unit sits on and took the time to level-out the ground underneath to ensure everything was flat. The wiring and coolant piping installation looks very professional too and I can tell Rodolfo is a true master of his craft. Overall this was a very pleasurable experience. The whole team made everything very easy. I’m very happy with Carolina Comfort Air as a contractor and the quality of products and services they provide. I will be signing up for their maintenance program to ensure my equipment stays in good working order and provides me with many years of worry-free cooling and heating. I highly recommend this company to anyone in the market for HVAC services."

"I set up an appointment for a quote from Cape Fear based on a recommendation from a neighbor, and Justin came on time (he actually called and asked if it would be OK if he came early). He was easy to work with, seemed very knowledgeable, and very thorough as he looked at my current setup and discussed the various options for replacement. I liked some of the recommendations he made as far as adjusting some of the duct routing to ease air flow. I decided to have him quote a 2-ton Trane XL16c packaged AC / Gas Furnace unit and XL16c hybrid (AC and gas furnace / heat pump), which was brand new at the time - it wasn't even in their system yet. When I was provided with a quote, the paper listed the 3-ton unit since the 2-ton unit was so new, but Justin assured me that the price was for the 2-ton unit. I received another quote for the same unit from a different company, and the price was significantly lower. So, I went back to Justin and asked him to double check the price. He did confirm that the price listed on my quote was for a 3-ton unit and provided a new number for the 2-ton unit, but I was left with a bad feeling over what would have happened if I hadn't received a competitive quote and questioned them. Also, the other company I dealt with talked with the Trane rep, and stated while the XL16C gas pack was available in a 2-ton unit, the hybrid unit (with gas furnace and heat pump) was not available in a 2-ton unit. This quote process was at the end of December, and they offered an extra $500 off if we would install before the end of the year. Would they have taken the money for a 3-ton unit and only delivered a 2-ton unit, or would they have realized the error when I went to pay and said 'we quoted you the wrong price'? If I ordered the hybrid unit and paid for a 2-ton unit, what would have been delivered? These could have been honest mistakes or not - I really have no way of knowing. In the end, I didn't feel comfortable with the way the quote process went, so I decided to go with another vendor."

"I've used Blanton's for several years to service my heat pump system. Yesterday I had Bobby P. as my tech and I couldn't be happier. He went above and beyond to provide excellent service, he arrived on time, was friendly and explained everything that he was doing. I truly believe my unit received the best service it has ever had. I hope that I can get Bobby P. as my tech on my future service."

"Yir repairman seem to know wgat he was talking about, and he took pics of the parts that needed work or replaced"

"Cape Fear did a fantastic job, they were on time spent two days making sure the installation of my complete new system worked perfectly. I could not be more pleased !! I highly recommend them for you Heat Pump or any HVAC needs !"

"Great and prompt service. Serviced a heating and a/c unit by cleaning coils and replacing a capacitor, also added freon to keep the A/C running all summer. Did not charge an arm and a leg. Would call on again and recommend to others. Thank you Josh Taylor. J Myers"

"David was fantastic! He responded to my request for a quote with a phone call right away. He was able to arrive within a few hours (on a Saturday afternoon!) and was able to diagnose the issue in no time. He explained it with clarity, told me how it would need to be fixed, which included purchasing parts, so he'd need to come back on Monday. He arrived promptly this morning, fixed the issue in no time, and the house had heat again. What really makes David's work worth such a positive review is not just that he was fast, affordable, thorough, and super friendly. He also went above & beyond - once he was done with the heating system, he mentioned that he did plumbing as well. I told him my garbage disposal hadn't been working for about a week and he volunteered to take a look. He fixed it right away and refused to give me a bill for it! Also, when he noticed an issue with an outdoor outlet that needed attention, he alerted me to it so I could get that fixed later (wasn't a dangerous thing so no rush). As a single woman, I need to be able to trust professionals to assist with things like these. From the first phone call, I knew I would be able to trust David and he did not disappoint. I've already told my neighbors about him and I WILL call him again if I need HVAV, plumbing, or electrical work in the future!!"

"Efficient, courteous service. Will use them again."

We are a locally, veteran owned and operated HVAC company that is large enough to take care of all your needs but small enough to make sure you feel like family. When you call our office you will be greeted by folks that are all part of our community that have the same motto: Let Our Family Take Care Of Your Family!

Since 1999, Carolina Air, Inc. Heating, Cooling & Plumbing has been providing expert service and repair for heating, cooling, and plumbing systems throughout Moore County and the surrounding areas. By combining our decades of experience with a commitment to quality and attention to detail, we ensure every job is done right the first time. From HVAC to plumbing, we're here to provide reliable, comprehensive service