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For over 85 years, Crisafulli Bros. Plumbing & Heating Contractors, Inc. has provided plumbing, sewer and drain, heating and cooling design, installation, service, scheduled maintenance, and electrical services to our clientele. Founded in 1939, our company now spans three generations combining the pride and craftsmanship you expect from a locally owned and operated family business with the resources and knowledge available from a large national company. With a growing workforce and a fleet of vehicles driving around every upstate NY neighborhood, Crisafulli Bros. is one of the largest mechanical contracting companies in the Capital Region. Our vast resources and commitment to quality led to us being recognized as the Best of the Capital Region for over 16 straight years and named a Top Work Place. We have set the standard for plumbing, heating, cooling, and electrical craftsmanship in the region.

"Computer had been acting up for a while but I kept putting off getting it fixed.  After reading all the great reviews, I decided to give N.A.T.S. a call.  So glad I did.   Jim was able to resolve all my problems remotely - no drop off or pick up necessary - so convenient!  I feel like I have a brand new computer, it runs so well and FAST too.  I couldn't be happier and wouldn't hesitate to use his services again.  My only regret is that I didn't call him sooner.
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"It worked out okay, except that I would have anticipated, the cost just gets more. They always find those things, so it starts at $99 and end up spending $300 or $400. People tell me they always find mold inside your air duct, so they have to put a chemical. They call it a total cleaning as opposed to the regular cleaning which I paid for. What they did seemed to have worked. I have suspicions about when they find other things. "

"Matt was on time (actually 5 min early)  He explained the process and made clear what didn't need to be replaced (drain pipes under sink). If we have other work will use them again without doubt
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"Mr. Lapierre and his son Jason responded to our call within an hour and came shortly later the same day. We have been very pleased with the work they have done for us and would not hesitate to call and refer them for any plumbing work we might need."

"It went very smoothly. Mr. Mullholland was very helpful and the serviceman was capable and tidy. We weren't asked about what kind of replacement faucet we wanted and the one they installed is kind of odd in the way it works. Whenever we have guests they usually don't know how to operate the shower. So that was a disappointment, but not huge. We also felt the hourly rate was pretty high, but didn't have time to shop around to compare the going rates. All in all, quality service, happy to support a good, solid, local business.


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"Technician came to the house and analyzed the problem. It was determined that the cost of repair was over the allowable Choice Home Warranty limit and it should be replaced. Choice Home Warranty issued their replacement cost. This cost was unacceptable and I challenged their figure. After some negotiation I was offered an increased settlement amount. I still balked at their offer but I was told to take it or repair my old microwave. I finally accepted their amount, even though it is still well below what it will cost me to replace the unit. I might add that the existing microwave has the convection feature and I want to replace with same features. The cost that I will receive also does not include any removal, disposal or installation costs. At this time I am debating whether I will continue with Choice Home Warranty or consider other options."

We are a hard working, highly experienced, dependable company. Our rates and estimates are fair and we keep them affordable to accommodate the average working family. We also like to get things done in a timely manner. As far as billing, we provide an estimate for the job needed and typically ask for payment upon completion of work. At times, if need be, half down and half upon completion may be required. Our estimates are accurate and we do not like to surprise our customers, so if there is a possibility of higher cost, we will notify you immediately and work with you to the best of our ability. Our overall goal is outstanding workmanship with happy customers. We pretty much do it all. Give us a call and let us know what you're looking for! We service the entire Capital region.

"Technician was great. Timely, neat, friendly and knowledgeable. The person who answered to phone at the call center was awful. Hard to get information across, but had no effect on technician. Price was a bit high. They use a price book, and not consistent with time or labor involved."

"Our experience with Climate Chief was excellent. We received 5 bids from 5 different contractors, and two energy audits (including one from Climate Chief). By far the most thoughtful, thorough, and well explained bid came from Climate Chief. Gary went to great lengths to understand our home, our needs, desires and plans. He was extremely knowledgeable in the field of building science and could explain in easy terms how the plan they prepared would work from a scientific perspective. In addition, he laid out at least 3 different options for proceeding that would provide different cost and performance trade-offs and was always patient and available to discuss the different benefits of each approach. They were never pushy, always available via phone or email and highly professional. Once it came time to perform the work the crew of Climate Chief executed their job with the utmost professionalism. Always punctual, polite and respectful of our space. Everyday they cleaned up after themselves and made sure to secure our space with protective coverings so that nothing was damaged or affected by construction debris/dust.
There were several items that came up during the job that needed adjusting and they made the changes quickly and without adding to the original bid. In addition, they took it upon themselves to let us know of some other maintenance issues they saw with our home that we appreciated knowing about. The job foreman also did a thorough inspection of the work at the end and found some items that were not tied up as well as he expected so he made sure that all remaining punch list items were performed by the crew. We noted this and appreciated it. The final work was more than we could have hoped for. It looks great, and performed better than we expected. We saw a 40% reduction in our heating costs from the insulation project so far this winter. Our comfort level has increased dramatically. We expect this project to pay for itself in savings in as little as 7 years. We would not hesitate to recommend The Climate Chief to anyone and look forward to working with them again.
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