Get matched with top doors installers or repairers in Greenwood, DE

"When American Jewel installed the door I gave them A grades as I thought they did an excellent job.  But after using the door for a few weeks I noticed the dead bolt didn't close completely, but only about 2/3, and also noticed the screen door was no longer aligned properly, so although it closed and looked right, the door was slightly off and it would no longer lock.  I called American Jewel and they scheduled the installer to return and make the minor corrections.  The installer did not show up.  When I called American Jewel again, they did not return my calls. I complained to Angie's List, and via their complaint resolution process American Jewel contacted me.  They were very apologetic and attributed it to a mix up, accepted responsibility and sent the installer to my home to make the minor corrections.  I would use American Jewel again, despite this hiccup, as my wife and I like the door they installed, feel we received excellent value, and ultimately American Jewel followed through on the minor problems I described and corrected them all."

"Have worked with Jeremy and Larry at 1st Security for a few months now and they're great. They're far more responsive than any other alarm company I've worked with and they're focused on meeting your needs, versus endlessly trying to get you to buy more services and sensors that you might not need. In the house I just bought some other alarm company had installed a window open/close sensor on a window that doesn't open - probably fooling the prior senior citizen owners to pay more for more equipment they didn't need. I rest assured that 1st Security would never do something so foolish and greedy. They're good, honest people, and this is something that's unfortunately hard to find in the alarm business. I recommend them."

"Excellent work. We purchased natural cherry cabinets in shaker style, with the panels made of solid wood rather than veneer. That is more difficult work, as each panel has to be constructed from several planks. Moreover, the clear finish would leave any flaws more visible. Simply put, the doors are beautiful--flawless in both construction and finish. They are similar in quality to custom cherry furniture we own."

"He did a real good job of cleaning up. He has a helper and he always works with him. He does not put him on the job and come back and check later. He did a good job and he was supposed to give me an estimate on repairing of the wall. He was honest and hardworking and that is why i went with me. I am concerned about matching colors on my roof and he paid details to that. My brother said however they had not fill up a couple of ports on the roof. He thought they over looked it other than that he did a good job."

"Due to the prior work being done improperly, there was some minor damage to the roof immediately adjacent to the repairs. this was quickly corrected for no additional charge and since they felt bad about having to come out again, they also cleaned my gutters. 
very happy with this company and would use them again although I should not need them for years to come. recommend them. they are very concerned with getting the job done correctly."

"well - it was an involved and complicated repair"

"My windows are too high to clean without a ladder. I have vertigo which makes it impossible for me to clean them myself.
I am ashamed to say it has been years since they were cleaned properly. Ruff's crew came and like a whirlwind had all
my windows and storm doors cleaned within 30 minutes. I was extremely impressed with the job they did and would use
them again.
The only reason I gave the a B for punctuality is that they called and cancelled my first appointment. I had to wait a few
weeks for the second appointment.
A great provider on Angie's List.

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"Work was completed in a timely manner, and the doors are of great quality."

"Alpha installed a new bay window, sliding glass door, and siding on our house. We are very happy with the finished product. Jeff was very professional and did an amazing job. Highly recommend!"

"INSTALLATION ....A+ Installers were great... on time, neat, thorough, accommodating. answered all my questions. They left the job clean and picked up all mess and debris. They even vacuumed inside and outside. I am NOT an authority on door installation, but I watched the whole operation and these guys seemed to know exactly what they were doing and left me a beautiful finished product. I can only hope that the quality of the door is as good as it looks and as good as the installers. Great job guys. PRODUCT (SLIDING VINYL PATIO DOOR) .... A+ Door looks and works great. So far so good. It's only been a few weeks, but there is absolutely no problem to date. I hope my delight with this door continues. Weather has been very mild. I intend to update this review once I see how it stands up to next New England winter. ADMINISTRATION & CLERICAL.... D- If the whole operation was like the installers, Castle would have gotten an A rating across the board. Unfortunately the clerical personnel are not on the same page with the facts or with each other. Ask six people the same question and you are likely to get twelve different answers. They lost my deposit, then they found it, then it was never lost, then it was never paid, then there was no record of any problem then there was no record of my order. (All these responses over the phone within the same day) On various calls within the same day I was told: -that the order for my door was never placed; -that my deposit was "misfiled because someone forgot to check a box"; -that my order had not been place, but that the rep I spoke to was going to personally walk the order over to production to get it expedited; -that my order HAD ALREADY been placed and my door should be ready within a week; -that my order WAS placed but would not be ready for at least two to three more weeks and then another week till installation; -that their computer system is "terrible" (I believe that); -that my door would not be ready till after the 20th of the month; -that my door would be ready by the 12th of the month.... and on and on. On the morning of installation, I was home waiting for the installers when my wife called me to say she had received a text on her phone stating that the installation was cancelled for that day (BTW, Castle was not supposed to use my wife's phone number at all.) While I was on hold with Castle waiting for an agent, I received a phone call (on my home phone) from a rep who said their mistake on the appointment date was a mistake and that the installers would indeed be here in a few hours. The entire back office is one HUGE foulup. They can't even get their mistakes straight. A new computer system and people who are properly trained to use it would probably make a big change for the better. SALES Their original "salesman" (from whom I did NOT order) was a tremendous disappointment. The guy who showed up pretended to know a lot more than he actually knew and basically said and promised anything that he thought would get me to buy. He tried several old time sales pressure tricks to no avail. He wasn't even good at them. Among other things, he promised additional discounts but only if I signed immediately. Before he left I asked him to leave a brochure that showed the door I was interested in, He refused. He said, "These booklets cost money and you're not putting any money in my pocket." Despite all of the problems, I would definitely recommend that you consider using Castle for your next patio door project. If and when I decide to replace my windows, Castle will be high on the list of contacts for the job. If all of their installers are as good as the ones I had, I would not hesitate to have them do more jobs for me."