Get matched with top heat pump installers and replacers in Indian Trail, NC

"Horne replaced my 2-ton HVAC unit. I was impressed by the extra detail and quality in the estimate, such as putting pressure-treated timbers under the composite pad on the outside, as well as adding a surge protector and noticing that I needed to change my outside flue to comply with newer building codes. Sales did not do a good job communicating the added purchase of retrofitting my existing outdoor unit with timbers and leveling the unit. The installation crew had no knowledge of this or the addition of antivibration pads, which are in agreement. However, they made it right and completed the work successfully. The installers, Colin and Mason, are the shining stars! They worked diligently, without complaint, in the cold rain and muddy landscape, adding the additional work that they were not expecting. They were thorough and completed the job to our satisfaction."

"I hired GSM Services to replace my A/C unit and furnace with a newer, upgraded system. A few weeks ago Kelly came to my house to give me an estimate for a new heating and air system. He was on time and very professional. He surveyed my existing system, took measurements of my house, and did some calculations to determine exactly what type and capacity system that I would need. He showed and explained to me several options as well as their prices. He wasn’t pushy as he left in order to give me time to review the different options before making my decision. I called the office the next day with my decision and to set up a date and time for installation. Today (May 22) Kyle and Craig showed up on time and were extremely professional as well. They worked from 8:30 to 5:30 completing the replacement of my entire heating/air system. The field team leader also showed up just to ensure that everything was going smoothly. They were very helpful in answering any questions that I had throughput the day and they took the time to explain to me about the new system after installation was complete (I.e. how to operate the new programmable thermostat). Overall, it was a great experience and I will definitely use them again."

"Our new HVAC system was installed 12/20/2017. Our comfort level has decreased: We turn our heating down by 7 degrees F at night, but on cold nights the system takes over 4 hours to get back to the set daytime temperature. Acosta says we must not turn the heating down by more than 4 degrees. So we now have to choose between being too warm at night or cold in the morning. Supposed, this is because the unit is so efficient and not over-sized. It is too early to say if the higher efficiency shows up in substantial savings. The installers were on time and courteous. They did, however, leave the work area dirty, with left-over food and drink, and our garden tools strewn about. The crews explanation of the controls and electronic thermostat was rushed (after 6 pm) and inadequate."

"Customer service is the worst ever. Technicians are great had new Heat Pump installed 3 weeks later AC went out. Two days later finally got tech out found problems with leak in new coil in inside unit. Could not fix because was a factory weld Supposed to replace coil have not heard anything weeks later. Call CS told manager would call me. Still waiting"

"We started beginning of August with the Central AC going out ( but only in downstairs of home). Technician came out and diagnosed issue, we needed major component MOTOR. It had to be ordered. He offered us a window exhaust/ portable AC for some very small relief from August heat to use our kitchen area. The motor was supposed to take a month to come in. Several months passed and another technician called to come put the motor in but it now was noticed we also needed the fan that attaches to the motor, another ordered part. Very Long Story short, in DECEMBER, the actual repair was done but guess what, it would not heat like it should it made wobbly noises and I knew it wasn’t right, the heat never came up to temperature as it was not blowing with any pressure. So I called them again. They finally were giving us there best technician Robert, what a life saver! When he finally diagnosed the computer part of system as being issue as well. This was after we replace all the ductwork in our crawl space. We spent a TON of money on this repair but a replacement would have been more and we are so grateful for Robert being hardworking, respectful, knowledgeable, patient, to stick with this repair that until he showed up at our door was an absolute nightmare. Robert you deserve a HUGE raise."

"Zack is great to deal with. He is so down to earth, honest and up-front about everything. I cannot recommend him enough. We will most certainly use him for any future projects we may have. So glad we found him. We had a single mini-split with two heads installed and his work is excellent."

Heating & A/C business locally owned and operated we feel invested in our clients and constantly strive for customer satisfaction. Call or message us to schedule an estimate today!

"They found where the dryer vent had come apart, and put it back together."

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