Get matched with top heat pump installers and replacers in Miamitown, OH

"Do Not Recommend. On Day 10 with no AC. 8 months ago, Logan Services replaced the brand new HVAC they installed due to ongoing issues and multiple service and troubleshooting visits. At the time, we were very satisfied that they worked to make things right. We've had the current HVAC for 8 months and it has stopped working. A technician came Friday and confirmed that someone would be here Monday to fix it. No one has shown up. We called and they said we are not on the schedule and someone will get back to us. No one has returned our call. We are going on day 10 with no AC, receiving little to no communication and no sense of urgency. This is not what I expect after spending $18,000 and pay for their Maintenance Plan. We've now purchased portal AC units to get us by until this is fixed. I have little confidence in their products and services and would highly recommend you look elsewhere."

"The technicians showed up on time and worked fast and efficiently. Additionally the mini-split system has performed really well. "

"David Hauser is the most courteous, genuine and professional gentleman that we ever had the pleasure with doing work in our home. He arrived on schedule, honored the quote given even though the job required more extensive work, and was so friendly. We will definitely use him for any future work needed. Thank you Dave for everything!!"

"The tech was promp, courteous and very efficient"

"He's very professional and affordable."

"1. Terry Ritchie installed a $13,200 roof on a property that my wife and I were closing on in early May 2020. He was recommended to the sellers by their realtor, who will no longer be referring business his way. During a bathroom remodel in Oct 2020, less than 6 months following this roofing installation, our contractors found a series of leaks in the attic from just atrocious worksmanship errors. See pictures below. Terry and his unqualified team came out 2 days after being contacted about the leak and slapped on what can only be considered a bandaid to cover up a systemic issue of lack of attention to detail or professional roofing skill and knowledge of building code. 2. We had an actually competent roofing company come out who then provided an inspection of the roof and they found a laundry list of items not done to code that resulted in the failure of the roof within 6 months and would continue to cause failure issues with the roof. These items included a complete lack of installation of: pipe boot flashings, step flashings, base flashings, drip edge, gutter apron, or ice guard. The man glued shingles on my house like a kindergartener glues macaroni art and called it a roof. 3. When contacted about these issues and asked to refund $1,675, a fraction of the price paid to him for the project, in order for the other company to fix all of their unprofessional work, Terry's response was "well I don't do those things" and then a complete lack of response to help work with us. His warranty means nothing. This guy does not value his business, he does not stand by his work, and you should not let this man or his people anywhere near your house. Your money, time, and trust is better spent literally anywhere else. What Terry Ritchie fails to grasp is that quality of work and professional respect for his customer's satisfaction is the entirety of his future business. Don't let this man do any work for you. He simply does not know what he is doing and does not give a ****."

Todays heating/cooling systems are more efficient and use more sophisticated digital controllers for their operations. Proper installation and maintenance is important and having the right technicians and service people to ensure proper operations is critical. Bassett Services has a special process for selecting individuals who can perform the technical functions that are required to service the equipment we sell and, most importantly, interface with our customers on a very professional level!