Get matched with top heat pump repair or service pros in Millis, MA

"Exceptional service from the initial diagnosis to repair, superb team. I appreciated everyone's thoroughness, willingness and honest business tactics. They provided a safe environment for me to ask questions and we explored all options. Ultimately, Joshua, sealed the deal by being caring and understanding. His expertise showed but most importantly his work ethics and integrity was felt. Many thanks to the whole team Brett, Joshua, Jason and Peter delivered Top notch service. Lastly, the communication was A+. Loved receiving text messages with photo id's, true professionals. Highly recommend! You won't be disappointed!"

"Before installing a mini-split, the sales person told me that I'd need to cut down an interior shelf to a specific height. I paid a handyman $400 to do exactly what the sales person instructed. Later on, N.E.T.R. came and did the installation; however, AFTER the installation, a technician told me that they hadn't accounted for the vent opening and closing and that the shelf would need to be further cut down. As you can imagine, this type of service is rather ridiculous. If they knew that the shelf would need further cutting, they should have NOT installed the unit. I have called N.E.T.R. six (6) times in three weeks, and no one has called me back about this issue. After paying for the unit and for a handyman, it's ridiculous that I have AC that is compromised because no one with the company thought to properly measure the space so that the work by the handyman could be done once. At this point, I'd like for N.E.T.R. to take care of this for me."

"Great, as always. Sila is outstanding. We have a service contract with them for our furnace and AC and they keep them in tip-top shape. And when we have an urgent or emergency situation (heating, cooling, plumbing, electrical), they're who we call."

"Replaced my water heater in an emergency and went tankless. Super happy with the entire team. They provided me temporary hot water and came back the next day to put on the tankless water heater. They gave me options and I’m happy with going tankless"

"The work was done correctly and promptly, but quite expensive. On the plus side, he presented all the options and didn't really try to upsell. Just the facts."

"The guy was very efficient, he knew exactly the issue. I'm quite happy. "

"They came and diagnosed the issue and addressed it. And then also, sort of, right, pointed out anything else that needed to be done. It gave me sort of like an explanation of that. So that was good."

"Very professional "

"The installation went very smoothly. They were courteous , neat and very knowledgeable."

"BEWARE OF THIS COMPANY I purchased a brand-new heating system for $15,000 in September 2025. The system came with a one-year company warranty in addition to the manufacturer?s warranty. Despite being new, the system malfunctioned four times within less than six months ? on December 4, December 6, December 17, 2025, and again on February 14, 2026. Why would a brand-new $15,000 heating system fail four times in less than six months? Each time I called the company, the response was slow. I later learned they do not provide evening, weekend, or emergency service. This was during the heart of winter, and I was completely at their mercy to service a system that was still under warranty. When I requested to speak with a manager, I was consistently blocked. The secretary or office staff always had an excuse as to why no manager was available. There was never an opportunity to address my concerns directly with leadership. The company presents as polished and professional when selling the"