Get matched with top heat pump repair or service pros in Stafford Springs, CT

"Juan responded quickly on a Sunday afternoon. He was very knowledgeable and fixed the broken part. Fortunately, Juan had the part in his truck and was able to get my furnace working again. The service was impeccable! However, the weekend rates are expensive the service cost me $699 for installation of a $70 part. The 2-hour service call was $500 ($249 per hour)."

"Did new propane furnace install. Very professional. Does maintenance every year. When called responds quickly. 10+ years very reliable"

"Great !!!! Service tech was very pleasant and explained everything he needed to do. He was here for a half hour or so and did a wonderful job. I would definitely hire again."

"Excellent service, very fast response to my request for service, picked up laptop, diagnosed issues. Initially thought it was an OS update issue but the hard drive had failed along with other components (including 'CPU). Because other components were involved, a new solid state hard drive was put into a laptop with a working processor - same type CPU as in the failed unit. The laptop was repaired and returned in less than a week. This company picked up and dropped off the laptop (driving from Huntsville, AL (about 60-70 minutes)-- great service in this covid environment. I would recommend this company to my family./friends and will use again."

"I live in a condominium association and needed this done right away. The customer service was excellent and they were here the next morning performing the service as needed. The price was reasonable and I would definitely recommend them to my friends."

"The owner and customer service manager were both very responsive to issues raised during the installation of the system. They did everything they could to make sure I was a satisfied customer. The reason I could not give they company A's in the areas of quality and professionalism was the number of issues that needed to be raise during the installation and items they did not check out prior to leaving after the installation.
This company was chosen to install the system was because their quote was the most feasible placement of the oil burner, oil tank, vent system, and hot water tank received. Their price was comparable to other quotes.
This new system was purchased using a zero interest loan sponsored by the local electrical utility. Work was started after a credit check was run and an initial deposit was paid for items not not covered by the loan. The lead installer was knowledgeable and made me comfortable as the work started. We reviewed the work that needed to be done and work commenced. A team of four people began the install.
The first "issue" arose when they began to connect the hot water tank using 1/2" copper pipe. The previous system was connected to the house with 3/4". When this was brought this to the attention of the lead installer he was quick to call the office and get the needed materials and the water system was attached as requested with 3/4" pipe.
During the process of connecting the new heating system to existing piping, one of the workers incorrectly connected two pipes together and cause a water leak which damaged some materials in storage shelves. The owner was quick to compensate for the damaged materials.
At the end of the second day of installation the system was checked out and the workers left.
Soon after the workers left we discovered there was no hot water. The new system had a locked water mixing valve above the hot water tank. It was set to 70 degrees. I could have called the company, but chose to look up how to unlock the mixing valve and adjust to supply hot water to the house. I was able to adjust the mixing valve which allowed the tank to supply hot water to the house.
The installed heating system was a two zone system. Later that first evening one set of rooms were getting cold while the other set of rooms were getting hot. Upon further examination I determined the thermostats were reversed. After switching the two thermostat connections at the oil burner the room temperatures returned to desired temperatures.
When the hot water tank was first pressurized no water leaks was observed, however, during the next few days, a number of leaking joints were identified. A different employee install the plumbing of the hot water tank. It took another employee to arrive and take apart and reconnect the connections to stop all the leaks. I was told that the pipes were not adequately tightened at the first install. To the company's credit response time to my report of leaks was fast.
Two bills were received from the company for parts and labor to fix the water tank leaks. I called the owner of the company and the charges were reversed.
A few days later I noticed the circulator pump to the hot water tank was running and the boiler temperature was low. The house was not calling for heat. After some research I found that the boiler control unit was not set for an indirect water heater. So as long as the house did not call for heat, the oil burner did not turn on to supply heat to the hot water storage tank. The position of a switch in the control unit needed to be changed. Once changed the burner turned on supplying heat to the hot water storage tank.
The exhaust for the oil burner is out the side of the house using a power vent system. A few days after the install, I realized that the venting fan was running for an extended period of time (approximately 11 minutes) after the oil burner shut off. After reading the manufacturer literature, manufacturer recommends the vent fan to run for a period of 3 to 5 minutes after the oil burner shuts off. The run time of the vent fan was reduced from 11 minutes down to the 3 to 5 minute period as the manufacture recommends.
The oil burner purchased included a control unit that can be adjusted to provide increased energy efficiency. This feature was discovered as part of reading the control unit manual to solve the water heater - oil burner problem (see above). The company left the system where the control unit did not provide any added efficiency. After experimenting with the efficiency setting, a "good" trade-off has been reached between oil burner responsiveness and the house need for heat.
A few weeks after the install, the fire department came out the inspect the system. The system failed the inspection. The oil burner exhaust flue was within 18"  of combustible materials. Board needed to be installed above the flue pipe where the wood  floor joists were withing the 18" of the flue pipe. The company was quick to respond to the situation.
I am extremely happy with the new heating system, power vent, and hot water storage tank. I would have preferred not to have raised the issues and work thru the problems I had to with the install and start-up of the system. It is important to me to be associated with a company that will work thru issues and problems to satisfy the customer.
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"Prompt service, clear explanation of the work that was done. We bought a condo and had no idea if or when the ducts were last cleaned, but my husband and I both had an uptick in allergies after moving in so we thought duct cleaning was worth a try. It seems to have helped."

"Called Steve on Monday morning at about 9am. Tried to explain job over phone, Steve provided ballpark numbers and offered to provide a better estimate by going to the sites. He's in Burlington, we're in Newton and Waltham. He could have no expectation of getting the job but he was fully prepared to invest time and effort into a quote. By 10:30 he was back with a quote that was significantly less than his ballpark. Felt like a no-brainer, so asked him to please go ahead.

The following morning (less than 24hrs from first contact) he went to site #1 and removed the material there - he removed all material, swept the area clean and picked up some yard waste that we hadn't even discussed - A+.

I met him at site #2. There was a lot more material here. He set about sorting and loading it and I left him to his work. When I returned later that day - everything had been removed right down to the last splinter!!! - A+.

From the time I first called him to the time all of the debris had been removed was less than 24 hours. Jack Bauer has nothing on this guy... 

I would not hesitate to avail of Steve's services again and would highly recommend him. "

"Setpoint Refrigeration installed our heat pump system and it looks and works great! They were fast, professional and neat. They even included a comprehensive and affordable maintenance plan. I highly recommend Setpoint Refrigeration for all your HVAC needs."

"Provider was listed as being a contractor for my area but they were not so the money was refunded. They were very nice about it. Wasn't anyone's fault, perhaps I missed some fine print.
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