
Serving Worcester, MA and surrounding areas
Approved
Super Service Award Winner
In business since 2002
Emergency services offered
Warranties offered
"Steve, is very professional and did a great job fixing the gas fireplace."





+36


Serving Worcester, MA and surrounding areas
Approved
Super Service Award Winner
In business since 2002
Emergency services offered
Warranties offered
"Steve, is very professional and did a great job fixing the gas fireplace."





+36

Serving Worcester, MA and surrounding areas
In business since 2007
Free estimates
Credit card accepted
"Pacific Stone did a nice job. Person in charge of scheduling measurements and installation was pleasant and courteous. Within a few days of my inquiry they came out to my house to take measurements and they brought samples to choose from. Installation was done within a few weeks after that. Took away the old countertops and sinks. They know what they're doing. One of the installers was actually the owner and they were prompt and professional and cleaned up well."





+3

Serving Worcester, MA and surrounding areas
In business since 1980
Free estimates
Emergency services offered
"They first came out to do a routine check and informed us of what we should / needed to do to have our fire place perform better. The quote they provided was very reasonable. We decided to install a rain cap after the sweep and getting an appointment was very easy. The technician arrived early and completed the work quickly."





+40
Serving Worcester, MA and surrounding areas
In business since 2011
Free estimates
Emergency services offered
"Rock Solid Chimney provided excellent service-they were on time, cleaned up after they finished, and did a very good job."

Serving Worcester, MA and surrounding areas
In business since 2009
Free estimates
"Carlos was friendly, very professional and punctual. When he came to give us an estimate for the job, he came on time and had some very good suggestions. We had Carlos resurface 2 fireplaces using ledge stone. They came out beautifull. We couldn't be happier; he's an artist! xoxo"





+45

Serving Worcester, MA and surrounding areas
In business since 2009
Free estimates
Emergency services offered
"Easy installation and process, and Carlos has been responsive after installation to answer any questions as they arise. Would definitely hire Carlos again."





+8

Serving Worcester, MA and surrounding areas
In business since 1978
Credit card accepted
"The technician came, used a vacuum in the fireplace. Fine. I asked for an inspection of the chimney, but he wouldn't climb up to the roof. Instead, he used binoculars. I could have done that myself! And with binoculars, you cannot get a good view of the chimney, flashing, crown. No video inspection, no close up inspection. just binoculars. It was not a real inspection. Then he gave me a quote of $950 to install a cap, PLUS an additional $250 to bring an extra long ladder. Really?? I had another chimney contractor install the cap, and they did the work for 30% of the quote that Master Chimney gave me. I would not hire Master Chimney again."





+16

Serving Worcester, MA and surrounding areas
In business since 2007
Free estimates
"Murray Masonry is an excellent company and a pleasure to deal with. You get no surprises with them and no hidden fees. They come one time, the leave on time, their employees and polite and considerate. Brendan, the owner of the company, is very punctual and responds to your concerns. If there is a problem, his company will address it. Murray Masonry did a great job and we would definitely hire them again."





+33
Serving Worcester, MA and surrounding areas
In business since 1981
Free estimates
Emergency services offered
"Our chimney needed to be rebuilt from the roof up. We called Carl for an estimate and he sent someone out who gave a free verbal estimate of $1300.00. We scheduled the work and were told they would come out to do the project as soon as they could, as there were other projects ahead of us. The work was completed during three consecutive days by the same gentleman who came out the first time to give the verbal estimate. On the third day, when the work was completed, Carl's worker stated he would be collecting a check from us that day. He then asked what we were quoted on the formal estimate from the company. This came as a complete surprise to us as the only estimate we had ever received was the free, verbal estimate when he first visited our home. He then told my husband he was under the impression the total for the work came to $1800.00 and then he called Carl to confirm. Because of the miscommunication, Carl agreed to charge us $1350.00. This was a positive aspect in our dealings with the company, although they could have been more communicative and clear regarding a formal estimate in the first place. After the work was done, we noticed a lot of debris on our roof, including broken bricks and mortar from the old chimney. We also noticed that a large piece of mortar/cement had been left under our back deck as well as had been spread over parts of our foundation. We are assuming this was extra and the worker was trying to dispose of it. We also never received a receipt for the work. We should have asked for one when we gave him the check, but we were going out of town and were in a rush. Therefore, my husband called Carl multiple times the next week. Carl never answered his phone and his voicemail box was full every single time. My husband also sent an e-mail to the address listed on the company's website, detailing our concerns: 1) no receipt, 2) debris on the roof, and 3) a free cleaning of the chimney which had been part of a verbal agreement -- and my husband never heard back. Due to their unresponsiveness and the mess that was left at our home, we have given up on contacting this company and will be using a different company for any further chimney repairs or cleanings in the future."




Serving Worcester, MA and surrounding areas
In business since 2001
Free estimates
Emergency services offered
"Work not yet performed but we are excited to work with Jim and his company, American Made Masonry."





+15
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