Get matched with top heat pump installers and replacers in Auburn, GA

"Update from 20 Jan 2026: I`ve been a repeat customer of Keep Smiling Plumber, Electrical, Heating and Cooling in the past for several home-related repairs. After having an unfortunate experience with Keep Smiling PEHC during my most recent service, I had some misgivings about the company and whether I would return as a customer. In regards to their customer service, everyone that I`ve engaged with (technicians, onsite supervisor, receptionist) has always been professional and courteous which goes a long way with me. The issue that I had was technical in nature and left me with some dissatisfaction regarding the quality of work. After speaking with leadership of this organization Mr. Powell and Ms. Amy ,I believe that they hold the highest standards and expectations for their employees and ensure that any work-related issues are duly addressed/resolved. I can sincerely say that they have regained my confidence and trust in contacting them in the future for my future HVAC, Electrical and Plumbing home needs. The manager I spoke with told me that there wasn`t any way the damage of the pump could come from the technician doing a drain and flush of the water heater. He told me that it would cost $1200 to replace the pump on the water heater. After speaking with the manager at Keep Smiling, I called another company which I`ve seen before in the community and spoke with a plumber and explained to him what happened. The technician at the other company told me that the pump could definitely be damaged if the pump was still plugged up and not turned off while the water heater was being drained and flush. I called the manager at Keep Smiling and shared those details with him and he replied that he understands what I`m saying but there was nothing he could do about it. I told him that I don`t have any reason to lie about any of this and felt very frustrated and cheated by the fact that I went in expecting for them to do a maintenance check for $59 for plumbing but ended up spending a $1000 for new. The manager I spoke with told me that there wasn`t any way the damage of the pump could come from the technician doing a drain and flush of the water heater. He told me that it would cost $1200 to replace the pump on the water heater. After speaking with the manager at Keep Smiling, I called another company which I`ve seen before in the community and spoke with a plumber and explained to him what happened. The technician at the other company told me that the pump could definitely be damaged if the pump was still plugged up and not turned off while the water heater was being drained and flush. I called the manager at Keep Smiling and shared those details with him and he replied that he understands what I`m saying but there was nothing he could do about it. I told him that I don`t have any reason to lie about any of this and felt very frustrated and cheated by the fact that I went in expecting for them to do a maintenance check for $59 for plumbing but ended up spending a $1000 for new."

We have over 28 years of industry experience, and is dedicated to providing our clients with the very best in installation, service, and repair for your heating and cooling needs. Our company foundation is built on honesty and integrity. We specialize in Central A/C, Heating and Furnace systems in addition to a variety of HVAC-related projects. We take pride in the quality of our work and our commitment to outstanding results. We look forward to building long-term relationships with our clients, and guarantee your satisfaction!

"If you're experiencing any hesitation, please read this review. Not usually one to leave a review, but Climate Heroes did an amazing job installing our new system. For reference, we are in Buford and preferred to go with a local company. They had great reviews so we gave them a call and were blown away by their customer service. From the customer service team, to a visit from their technician, Miguel, the whole company was friendly, fast, consistent, and very communicative from the start. The install team came early the next morning and they were done by the time we got home from work. We felt so prioritized. It was such a relief to come back to a cooling home! Unfortunately it was an unexpected expense, but we feel like we got more than what we paid for from the service alone. The team was professional, organized, and took so many precautions and aftercare to make sure our home was left cleaner than when they started. We?re extremely happy and felt an immediate sense"

"Know what they are doing servicing their Heating and AC products. I have a Rheem Heating & AC Furance with an external Heat Pump."

"Luis came out to the house promptly as scheduled and did an excellent and thorough job of diagnosing and repair our A/C unit. Highly recommend using this company."

"Itâ  s the best service. They looked at our AC unit and knew what was wrong and get that fixed quickly. We havenâ  t got any issue after that."

Casteel Heating, Cooling, Plumbing and Electrical is the company you can trust with your home service needs. We offer installation, repair and replacement services based on flat rate pricing and never any emergency fees. Our highly educated technicians pride themselves on their craftsmanship and customer service. Casteel offers industry leading warranties and guarantees to include our Amazing Care Guarantee. You get 5 star service or your service call is free! At Casteel we know your time and money are valuable, for this reason we provide you with the ability to track your technician right to your door. With fair pricing, top notch team members and our Amazing Care Guarantee, you will not go wrong with Casteel as your home services company of choice.

"The heating was fixed but I am very unhappy about the pricing and lack of transparency. The service technician tried to upsell me a $200 safety valve that I “absolutely needed” (but online said should be able to be installed for less than $50 and was just another added feature to shut off the AC if the drain was clogged). The technician said he would not charge me for the repair on my dampener but I got a $40 charge anyways after refusing to pay for the safety valve, which I said I would buy myself. When I had spoken with Casteel on the phone the night before, they said the $40 charge would be for a second HVAC unit, which ultimately did not get serviced. I never received a detailed explanation of these charges and instead said this was a “miscellaneous fee” for repairs. They got the job done but I do not think I would hire again solely because I felt like I was being taken advantage of for most of the visit. I could not get the $40 charge removed after calling Casteel and explaining the situation. So it was a $129 service call with no parts replaced more expensive than other providers."

"It went great! Installation was done the day after I called. We were up and running in no time at all. The office staff is one of the best I’ve dealt with. Customer service is A-1!"

"Leo came to my house and explained me the whole process , after he finished he showers me before and after pictures I was very satisfied with the results ! , def will use them again"