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"Glass impressions provided us with size and price options that best for our wants and needs. It was installed very efficiently. We love it, and it's perfect for our space!"

"Everything was exactly as specified. They ordered special glass and the piece looks beautiful."

"I'd like to give 15 stars. Stop searching for a stained glass studio. HIRE TERRAZA NOW. I had what I thought was a simple stained glass project, and I knew exactly what I wanted. After contacting a dozen studios, I found that Terraza was the most willing to take a shot at the project, and it offered the best price by far. Donna sat with me, brainstormed and shared her expertise. What I came away with wasn't a thing like I thought I wanted, and yet it was PERFECT. The project wasn't simple. It required engineering outside-the-box for a stained glass studio, and with Donna's eager, enthusiastic advice and involvement, the project was a total success. Along the way, there was a glitch, but Terraza handled it with aplomb. In fact, when the project was delivered personally by Terraza, we were told that unless we liked it, it was going back. Donna was unhappier than she thought we might be with the way something played out, and she practically demanded the opportunity to improve it. All was made right, and now, every time I enter my living room where the project resides, a get a happy feeling about it and my dealings with Terraza. I have another stained glass project at hand, and a simple, quick note to Donna brought Terraza right on board."

"My experience with Old Line was exceptional. We had a broken window that Old Line was able to replace in a very timely fashion. The work was done quickly and perfectly. The customer service was beyond expectations. Definitely will hire again and refer friends and family to Old Line for all fo their glass needs."

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We are in the process of updating our 40 year old house to be more energy efficient and the 2 windows mentioned had to go. There were both large areas of glass and I knew we were losing energy thru them. I have installed windows before, and I had already priced out several options from various manufacturers if I wanted to order the windows and install them myself. But since this job required 2-3 people to install windows that large and heavy, I also wanted to get options to have somebody else do the installation.

I did not have any experience with Castle before this purchase, but I did a little research, and they were one of the contractors I called out. The salesman Alex came out and spent a good amount of time with us. He was aggressive and very confident, but I never felt put off by it. It made for a lively conversation and we actually kind of liked him. We decided to give Castle a chance due to the lifetime warranty, and the fact that they had been around for so long (relative to other window contractors). The price Alex gave me wasn't the best price I got, but it was fair enough. Having a good idea of what each window would cost me (not including installation) I knew they were getting a good price for doing the installation, but as long as they did it right I was willing to pay it.

The guy who came out and did the measurements was a surprise. He was young, but professional and gave us a lot of good options for how to build our windows...how much glass, how deep we wanted the sill, etc. Much appreciated.

The 3 man installation crew arrived and proceeded to tear out the old windows and put in the new ones. They worked hard, were neat, and I watched them as they insulated around the new replacement windows. They then did an excellent job flashing the new windows...and did an excellent caulk job to finish it off. I was impressed and did not expect to be impressed. If I had installed the windows myself I don't think I could have paid any more attention to the details.

So far the windows have been great, made a big difference in what has been a brutal winter, and my wife is very happy with them. Because of our experience with the windows we actually called Castle back out for a front door replacement estimate and install. We are hoping that Castle does as good a job on our front door install as they did with our windows. We will write a separate review for the front door and side light install after they do that in March.

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"Tomas did a great job selling the company.  He provided an estimate but it didn't include any amount for the "materials" they were going to supply which we were to pay for.  The contract said the project would be completed by the end of June.  June 16 we called because we hadn't heard from anyone about picking out tile, toilet or vanity.  After a confusion about communication, Tomas met us at Lowe's where we picked out the shower door, toilet, and vanity.  He then said, "let's go to a place where we can get a really good price on tile." We went and picked out tile and some decorations. We ordered and paid.  It all went very quickly because the place was closing and Tomas appeared to be in a big hurry.  He has a good eye for color and design and was helpful.
About a week later, William began the project.  He was unobtrusive to the family and always polite.  He worked whenever he was on site.  The quality of his work was excellent!
The problem we had was with communications.  William didn't seem to know about a leak we had in the shower which was the cause of us ending up remodeling.  No one came by to check how the project was going.   The two times I called the phone number on the card Tomas gave us, the phone was not answered professionally.  I thought I had  wrong number and had to ask if it was Euro Design.  First time I asked who was in charge of the day to day project; who I should be talking to about my concerns.  I was told Tomas.  So I e-mailed him about the plumbing and he e-mailed me back.  At no time during the actual renovation did I see Tomas.  When the renovation was done, another employee came out to check on the project and bring me the final paperwork.  During the project I was told we needed more glass which was a special order...I was told, "order 5 strips' by Tom which I did even though he  had not come to look at what was still needed. We ended with 3 full strips leftover at $55 a piece which could not be returned!
When the final paperwork was presented, there were charges over $1,500 for materials, including paint costs of $150 for a very SMALL surface (most of the bathroom was tiled).  I questioned the cost and why I couldn't have purchased the paint myself.  The problem was we were told the night before that they would be painting the next day.  We had to pick a color "on the fly" and then rely on them to purchase it...another communication problem.
I presented the Angie's list coupon but was told, "it was already included in the price; everyone gets that discount".
Overall, the quality of the finished product is good.  The shower faucet didn't work right and they came out very quickly to repair it.   The reason I wouldn't use them again was the lack of professionalism and communication.  The phone isn't answered professionally; it is unclear who the project manager is; the work was not done in the timeline we originally agreed causing a sense of rushing to get items picked the job done; and I suggested a line item on the contract which said "estimated materials cost" so the customer has some general idea of the "unknown" costs for supplies.
I told all of this to the gentleman who came to finish up the paperwork.  He said he would talk to the owner about it and see if we could be given an extended year warranty.  He NEVER got back to me.  I paid and he was gone, gone, gone.
This company has great potential but they seriously need to work on customer service!
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"Everything went very well. The front door (which was a fairly heavy one-piece unit with side panels, etc and etched glass) was hung slightly off-balanced. We didn't notice till the weather stripping started coming off and also some water had seeped into the room (very little ... we actually noticed the marks, not the actual water). So we called the company and they sent someone out and he took one look at the door and told us that they had put it in incorrectly and he would send a crew to fix it. Sure enough within a few days it was all fixed and the door now swings much more smoothly as well. I know they screwed up a bit...but I have still given them an A, because it was a small mistake, but more importantly they did not give us any excuses or run around. The guy admitted they had done something incorrectly and he went ahead and arranged for it to be fixed asap."

"I needed a new bathroom in my condominium. A neighbor had used Ruxton for there kitchen here so, I decided to give them a try. I called them and they came out right away. They were on time and friendly. They measured the space and provided me with two separate estimates to do the work. One was a higher end bathroom but I couldn't afford that option and went with the estimate that was a bit lower. They were familiar with working in this building which made the process go very smoothly. It is very difficult to work in this building due to utilities needing to be interrupted and the times of day that work is permitted to take place. The men were very respectful of my home as well as being courteous to our neighbors. We installed a new airbath tub and walk in shower with custom glass tile that I picked out from their showroom located very close to my home. They made the entire experience as stress free as possible and I am very happy with my new bathroom."

"Did a nice job on installing the glass shelves and mudding and repairing wall where shelves were.1 light switch works, telephone doesn't work. Couldn't replace thermostat- tech let me know the electric connection was different and I would need an electrician to make the change."

"1) The siding job looks beautiful, and Ben's careful insulating and sealing of all the joints has made the house need less heat & A/C, creating more comfort in the house summer & winter. In the winter, it can go down to 50 deg outside before the heat even comes on. 2) Ben added a 6' x 24' porch with railing across the front of the house, including a slanted roof that he joined into the existing roof. It's beautiful. 3) He added a new 7' x 14' shed on the back of the house, complete with shelves, barn doors, flower window boxes, and interior hangers for tools. 4) on the remodeled master bathroom, he took out the antiquated tub and then built by hand a modern shower of glass & stone, in which the stone looks like beautiful wood. He formed each piece of the shower himself, yielding a custom look. He included a single unit overhead light & very quiet fan, complete with a built in night light, each of which is controllable from switches near the bathroom door. The new shower required him to do extensive moving of existing plumbing. 5) Ben oversaw & directed a subcontractor who installed the slate pavers over his concrete patios. 6) The concrete patio was built by Ben, and then he managed the covering slate installation. 7) Ben has unusual creative abilities and was able to solve unique construction issues as they arose, displaying his extensive construction experience."