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"Great job installing new AC and furnace."

"Very dissatisfied. They tried to take advantage of an 80+ yo by not even completing a repair, produced a false image of a faulty (12 year old) heat exchanger at $99 wanting me to buy a new furnace. Thanks to website weeks of research and using my wood stove, info I was able to clean the condenser trap in 10 minutes and the furnace has been working for weeks, now."

"Mr. Stoney and Ms. Monica far surpassed my expectations in cleaning out 10 years worth of accumulated stuff. They went over and above what I expected and couldn’t have been more professional and easy to work with. I am beyond grateful to them and MTL for the service they provided at a very reasonable price!"

"Our experience with Logan Services was very disappointing. I told Andy (the Logan salesperson) in person and in writing that we would like to keep our analog thermostat, instead of getting a new, smart thermostat (we already have a smart thermostat for an existing system, and we prefer the analog functionality). He said of course. On installation day, the installer informed me that the new system required a smart thermostat. So we had to accept a new, smart thermostat. The detailed quote Andy provided for the replacement of our A/C and heating units included a manufacturer rebate and tax credit that would be refunded to us after the installation. The system we selected would be eligible for a $1400 rebate and a $1200 tax credit on our 2024 return. Three days after our installation, the Logan office called to follow up on the new system. I asked at that time how I could claim the manufacturer's rebate, because there wasn't a form or application in any of the paperwork I received. I was told that Logan would apply for the rebate and I should receive it in 6-8 weeks. It is now more than 8 weeks later, and I have not received anything from Trane. Now Logan claims that the rebate must have already been applied to the cost of our system. This is not true. The price Logan quoted remained the same from the original quote to the final invoice, and it did not include a deduction for a rebate. I do not recommend doing business with Logan."

"Gave me a reasonable quote, showed up when promised and did a fantastic job installing my split unit to heat/cool my garage."

"Amazing work by the team. Non biased analysis and suggestions on the furnace. Work done as per the commitment. Post sale service has been great so far. "

"Hauser inspected an upscale furnace we bought from them. They said nothing was wrong ? including a fan one of their competitors said was going out. 2 weeks later when we first used the furnace, Hauser had to replace the fan. They said they could not predict a fan going out! Apparently their competitors can. We were a few days past our warranty, but Hauser agreed to replace under warranty (parts, not installation). They charged $1,792 for a 20 - 30 min installation, an effective labor rate of $3,600/hr. Numerous calls were ignore except business person explained that this is not an hourly rate, just the price they charge for this installation. This is greedy and unethical. They use linguistic obfuscation, calling it an ?installation fee? ? independent of an hourly rate. It is immoral: a grifter?s flim-flam shell game. An annual labor rate of $7.5 M is not reasonable by anyone?s standards. "

"David Hauser is the most courteous, genuine and professional gentleman that we ever had the pleasure with doing work in our home. He arrived on schedule, honored the quote given even though the job required more extensive work, and was so friendly. We will definitely use him for any future work needed. Thank you Dave for everything!!"

"We had a problem and they came out 3 days in a row. Roots in pipes drain backing up on basement . On Christmas Eve brought equipment and got it cleaned out enough to work until I can get permanent solution done after 1st of yr. I am very thankful to them . eve "

"The tech was promp, courteous and very efficient"