Get matched with top doors installers or repairers in Denton, MD

"The whole process was relatively smooth. the sales person was good and knowledgeable. After signing the contract, two person crew came to measure. It took about a month and a half before windows were ready. Scheduling during the winter was a bit difficult, but it was not their problem. In bad weather, I would not want them climbing a tall ladder to install the window. Install was done professionally. We are satisfied. We would use them again.
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"It went really well!
Prompt response to my original request. Prompt arrival for ALL subsequent visits - by the sales rep, 2 different measurement guys, and the installers.
We had a very tight schedule and they met it.
The installations were done beautifully.  I was personally home for the door installation (the windows were done on a separate day) and I can tell you that the two guys paid alot of attention to all the details, tested the door, cleaned the door, swept up after themselves, etc.  They were very courteous throughout.
I am SO happy with my new windows.  3 of them were straight-up replacements. And never have I had windows that slid up and down so well.  And the 4th was a replacement of my kitchen over-the-sink window with a window that cranks open.  It is lovely.  It is a huge window, but even my 9 year old can crank it open and closed.
I am already planning on calling them again for several more windows and would recommend them to anyone.
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"We were pleased with the installation of our fire/security system. The workers explained what they were going to do and showed us how to use the alarm. When they were done the installation, they cleaned up. They also gave us a discount because we went through Angie's List."

"quality is always excellent. Delivery has always been on time. this is the third time I have used Arkansas wood door"

"He did a real good job of cleaning up. He has a helper and he always works with him. He does not put him on the job and come back and check later. He did a good job and he was supposed to give me an estimate on repairing of the wall. He was honest and hardworking and that is why i went with me. I am concerned about matching colors on my roof and he paid details to that. My brother said however they had not fill up a couple of ports on the roof. He thought they over looked it other than that he did a good job."

"I remain undecided. I had purchased the Big Deal for basement crack repair, as I had purchased the home last year and the inspector recommended that a 15" crack be reinforced.  I had perceived that when I made the appointment that the crack would be repaired and/or checked with another appointment made to complete work. However, appointments were limited as the one gentleman  was traveling out of state for 7-10 days. He came and recommended that I had to have French drains installed to fix the problem completely, which I believe were guesstimated to cost 2500+. Nonetheless, the Big Deal was not provided and I have not sought to use this company to pursue the recommended job.
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"Great,a year later i needed a door to be installed,gave them $180 down,had a Balance of about $4,000 to owe,ran in some serious broiler problems,$2,800 worth,couldn't get the door,I called them bout the $180,they said there was no refund,so I was out that money,my Windows cost me $13,000 dollors,it's disappointing they could refund my $180."

"INSTALLATION ....A+ Installers were great... on time, neat, thorough, accommodating. answered all my questions. They left the job clean and picked up all mess and debris. They even vacuumed inside and outside. I am NOT an authority on door installation, but I watched the whole operation and these guys seemed to know exactly what they were doing and left me a beautiful finished product. I can only hope that the quality of the door is as good as it looks and as good as the installers. Great job guys. PRODUCT (SLIDING VINYL PATIO DOOR) .... A+ Door looks and works great. So far so good. It's only been a few weeks, but there is absolutely no problem to date. I hope my delight with this door continues. Weather has been very mild. I intend to update this review once I see how it stands up to next New England winter. ADMINISTRATION & CLERICAL.... D- If the whole operation was like the installers, Castle would have gotten an A rating across the board. Unfortunately the clerical personnel are not on the same page with the facts or with each other. Ask six people the same question and you are likely to get twelve different answers. They lost my deposit, then they found it, then it was never lost, then it was never paid, then there was no record of any problem then there was no record of my order. (All these responses over the phone within the same day) On various calls within the same day I was told: -that the order for my door was never placed; -that my deposit was "misfiled because someone forgot to check a box"; -that my order had not been place, but that the rep I spoke to was going to personally walk the order over to production to get it expedited; -that my order HAD ALREADY been placed and my door should be ready within a week; -that my order WAS placed but would not be ready for at least two to three more weeks and then another week till installation; -that their computer system is "terrible" (I believe that); -that my door would not be ready till after the 20th of the month; -that my door would be ready by the 12th of the month.... and on and on. On the morning of installation, I was home waiting for the installers when my wife called me to say she had received a text on her phone stating that the installation was cancelled for that day (BTW, Castle was not supposed to use my wife's phone number at all.) While I was on hold with Castle waiting for an agent, I received a phone call (on my home phone) from a rep who said their mistake on the appointment date was a mistake and that the installers would indeed be here in a few hours. The entire back office is one HUGE foulup. They can't even get their mistakes straight. A new computer system and people who are properly trained to use it would probably make a big change for the better. SALES Their original "salesman" (from whom I did NOT order) was a tremendous disappointment. The guy who showed up pretended to know a lot more than he actually knew and basically said and promised anything that he thought would get me to buy. He tried several old time sales pressure tricks to no avail. He wasn't even good at them. Among other things, he promised additional discounts but only if I signed immediately. Before he left I asked him to leave a brochure that showed the door I was interested in, He refused. He said, "These booklets cost money and you're not putting any money in my pocket." Despite all of the problems, I would definitely recommend that you consider using Castle for your next patio door project. If and when I decide to replace my windows, Castle will be high on the list of contacts for the job. If all of their installers are as good as the ones I had, I would not hesitate to have them do more jobs for me."

"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."

"John Sullivan measured and ordered glass door for shower. Gave an installtion date. Actually came earlier than date quoted. Everything great."