Get matched with top heat pump installers and replacers in Halethorpe, MD

"My system was working fine before the technician arrived. Afterwards my system failed. I contacted this company based upon Angis List recommendations. The technician talked me out of the services I requested and left me with an non working system."

"They charged $98 to come give me an estimate for swapping our a shower valve cartridge, which was fine, but the pricing they provided was completely unreasonable, $1,000. They were unwilling to provide any detail for the price. I ended up buy the part myself for $30 and replaced it in 30 minutes."

"He was very professional, did a very neat job, cleaned after the job was done. I was very satisfied with the job."

"Great. Doug answered our inquiry promptly and fixed our issue the next day for significantly less than the first quote."

"I had an absolutely terrible experience with McRae Air Conditioning and Heating. I purchased a home equipped with their HVAC system, and within just five months, the heat stopped working—right in the middle of winter during a snowstorm. My home was freezing at 50°F, so I called for service, which should have been covered under warranty. I scheduled an appointment, and the technician, after being several hours late, went to the wrong address, left a sticker on someone else’s door, and left without even trying to contact me. When I called back, the customer service rep was rude, dismissive, and completely unhelpful. He initially told me the technician was on the way and just 12 miles away—but after another hour of waiting, I called again only to be told that the technician had already “been to my house 2 hours ago” (the wrong one) and left a note. If the rep actually wanted to help, he would have told me this during my first call instead of wasting my time and leaving me sitting in the cold. Not once did the technician call me to confirm the address or check in after knocking on the wrong door. When I expressed my frustration, the rep rudely dismissed my concerns, saying, “Well, I had nothing to do with that,” and then interrupted me with, “Do you still want to rebook or not?” as if I had to stop talking or risk not getting another appointment. This was an emergency call in the middle of winter, and McRae handled it in the most unprofessional, careless, and disappointing way possible. If you’re considering using them for HVAC service, do yourself a favor and go with another company. I’ll update this review after the (hopefully successful) service call and speaking to the manager who was not there at 4 pm on a Wednesday."

"The gentleman that work this business go above and beyond to make the best suggestions for they work required. This is the second time I have hired them. My sub pump went after and more rain was coming they came out with 2 hours to fix the problem. Extremely professional man. I will be er use any other plumbing business other than Pohlman. I highly recommend if you have a plumping issue."

"Alvin the tech is absolutely the best. Very knowledgeable I learned a lot of things about my AC unit. It’s great customer service with people like Alvin makes glad and know I made the right choice with Blue Dot"

"Install of new Carrier HVAC began at 8AM and did not end until midnight. Service Manager had to get out of bed at 10pm to come supervise, finding debris all inside my house and out in the yard. The install techs were still reading installation instructions when their supervisor arrived. My home was not respected. Senior officials visited the following week to apologize and offer service incentives and a discount. The unit does not operate correctly and multiple service appointments to fix have all been no shows. Terrible company!!!"

"Use GREAT caution when signing up for the maintenance plan. Called yesterday to schedule a visit to assess a problem with the supplemental unit we use for a sunroom. When I called Beltway I gave the make/model of the unit and the woman booked us for the next morning. I cleared my schedule for the 8-12 window given. At 8:26 I received a message saying that Beltway does NOT service said-unit. Not only was I told that it was covered during the IN-PERSON visit when agreeing to the yearly service plan - I was also told when scheduling the appointment that they could service this unit (I had pulled out the manual to give them the specific Make/Model # if requested). When Julio the manager called after the cancellation he could not even give me the name of another repair company. It feels like we've been mislead or scammed."

"It went great! Prompt professional service!"