Get matched with top heat pump repair or service pros in Hatfield, MA

"Cary responded very quickly to my request and came out the next day. He was very thorough and efficient in rooting out the problem and was able to fix our a/c unit within the hour. And gave excellent pointers as well as recommendations for better energy efficient cooling/heating systems for our entire house. Will definitely go back to him in the future."

"On a Sunday they came out for an emergency repair. The service man was professional and polite and quickly restored my a/c. I am already planning to use them for general servicing."

"Replaced Furnace and Hot water heater, fast and efficient."

"Excellent! Joe and his staff were friendly, helpful and timely. They maintained COVID protocols for me/my family’s safety and went above and beyond to repair some unexpected issues. I also found cost to be very reasonable. 10/10...Plan to use them in the summer for my HVAC duct cleaning!"

"Computer did the "gotta send info to Microsoft" but when tried to reboot it ran through automatic repair without success. I did all the alternative without any success. He came and picked up the hard drive on Tuesday and returned it on Saturday. Fortunately he was able to "restore" without any data loss. Very happy with outcome."

"He was very professional and came out in a timely manner. He did a thorough inspection and took time to explain the problem with my unit. He also follows up to make sure everything is going well. I would recommend N.A. Heating and cooling to anyone that needs a good heating/air repair or replacement done."

"The owner and customer service manager were both very responsive to issues raised during the installation of the system. They did everything they could to make sure I was a satisfied customer. The reason I could not give they company A's in the areas of quality and professionalism was the number of issues that needed to be raise during the installation and items they did not check out prior to leaving after the installation.
This company was chosen to install the system was because their quote was the most feasible placement of the oil burner, oil tank, vent system, and hot water tank received. Their price was comparable to other quotes.
This new system was purchased using a zero interest loan sponsored by the local electrical utility. Work was started after a credit check was run and an initial deposit was paid for items not not covered by the loan. The lead installer was knowledgeable and made me comfortable as the work started. We reviewed the work that needed to be done and work commenced. A team of four people began the install.
The first "issue" arose when they began to connect the hot water tank using 1/2" copper pipe. The previous system was connected to the house with 3/4". When this was brought this to the attention of the lead installer he was quick to call the office and get the needed materials and the water system was attached as requested with 3/4" pipe.
During the process of connecting the new heating system to existing piping, one of the workers incorrectly connected two pipes together and cause a water leak which damaged some materials in storage shelves. The owner was quick to compensate for the damaged materials.
At the end of the second day of installation the system was checked out and the workers left.
Soon after the workers left we discovered there was no hot water. The new system had a locked water mixing valve above the hot water tank. It was set to 70 degrees. I could have called the company, but chose to look up how to unlock the mixing valve and adjust to supply hot water to the house. I was able to adjust the mixing valve which allowed the tank to supply hot water to the house.
The installed heating system was a two zone system. Later that first evening one set of rooms were getting cold while the other set of rooms were getting hot. Upon further examination I determined the thermostats were reversed. After switching the two thermostat connections at the oil burner the room temperatures returned to desired temperatures.
When the hot water tank was first pressurized no water leaks was observed, however, during the next few days, a number of leaking joints were identified. A different employee install the plumbing of the hot water tank. It took another employee to arrive and take apart and reconnect the connections to stop all the leaks. I was told that the pipes were not adequately tightened at the first install. To the company's credit response time to my report of leaks was fast.
Two bills were received from the company for parts and labor to fix the water tank leaks. I called the owner of the company and the charges were reversed.
A few days later I noticed the circulator pump to the hot water tank was running and the boiler temperature was low. The house was not calling for heat. After some research I found that the boiler control unit was not set for an indirect water heater. So as long as the house did not call for heat, the oil burner did not turn on to supply heat to the hot water storage tank. The position of a switch in the control unit needed to be changed. Once changed the burner turned on supplying heat to the hot water storage tank.
The exhaust for the oil burner is out the side of the house using a power vent system. A few days after the install, I realized that the venting fan was running for an extended period of time (approximately 11 minutes) after the oil burner shut off. After reading the manufacturer literature, manufacturer recommends the vent fan to run for a period of 3 to 5 minutes after the oil burner shuts off. The run time of the vent fan was reduced from 11 minutes down to the 3 to 5 minute period as the manufacture recommends.
The oil burner purchased included a control unit that can be adjusted to provide increased energy efficiency. This feature was discovered as part of reading the control unit manual to solve the water heater - oil burner problem (see above). The company left the system where the control unit did not provide any added efficiency. After experimenting with the efficiency setting, a "good" trade-off has been reached between oil burner responsiveness and the house need for heat.
A few weeks after the install, the fire department came out the inspect the system. The system failed the inspection. The oil burner exhaust flue was within 18"  of combustible materials. Board needed to be installed above the flue pipe where the wood  floor joists were withing the 18" of the flue pipe. The company was quick to respond to the situation.
I am extremely happy with the new heating system, power vent, and hot water storage tank. I would have preferred not to have raised the issues and work thru the problems I had to with the install and start-up of the system. It is important to me to be associated with a company that will work thru issues and problems to satisfy the customer.
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"Excellent service from beginning to end. I first called to request the service, I could not speak with any members, but they promptly returned my call, understood the request and made an appointment. The day of service, the technician arrived on time and explained the work to be done and eventually his findings. He was very polite, professional and knowledgeable. He also gave us tips on how to better maintain the system for improved performance. Overall, excellent service. We highly recommend then and we will definitely use them again"

"Stephen answered the phone directly when I called to make an appointment.  He said that he was available to come out that afternoon, if this was convenient..  I agreed, since we were home anyway because of power outages at work.  Stephen arrived as anticipated and spent a few minutes looking at the shed and its contents.  I also showed him an old exercize bicycle in the garage that I wanted removed.  He stated that he would e-mail me an exact estimate within a day or two, but anticipated the cost to be in the range of $800-$900.  I was somewhat taken aback by the amount since I had been quoted several hundred dollars less than this by the company I was planning to buy a new shed from.  I indicated to him that I would probably use this other company.  He said that he could take the exercize bicycle when he left, and proceeded to carry it out the garage and lift it into his truck.  He refused to accept payment or a even a tip for this.  The bike had been taking up badly needed space in our garage  for years, and for us it was extremely heavy (he hoisted it up with seemingly minimal effort...).  It may have been a small thing for him to do, but I was really appreciative.    If I need to hire anyone to haul away items in the future I plan on calling  Stephen."

"Owner of the company was at my home same day I looked on Homeadvisor to give me a quote. The price was very reasonable and they were willing to work with my rigid schedule, so I pulled the trigger. The install team came out a week after I received a quote and installed my central AC in the rain! I am extremely satisfied with their work and will use them in the future for maintenance."