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"Everything went very well, everyone from the salesman to the office to the installers were professional and pleasant. Definitely will be using their company again."

"AC unit was purchased for a new property and we were told by the tech who came out for the service call that they had been there before to repair the old unit. He also said the previous owner had requested and received a quote for the recommended replacement of the SAC unit, but did not go ahead and order the unit. We requested records of this sequence of events and were told they did not have them, did not keep them. I find it difficult to believe that prior service records were not kept. We were trying to secure information to see if we had any recourse to go to the previous owner and suggest or prove that the poor condition of the AC unit was not disclosed at the time the Purchase and Sale was executed. We were not assisted at all by One Hour management in our attempt to go forward with a complaint. Perhaps we should have been less trusting when told that the repair and quote records would be shared with us. We were happy with the technicians, the supervisor on the job site and the quality of the work. We were and are not happy with the failure of One Hour to assist us with our complaint against the seller of the property. Don't say one thing to a customer and not follow through,. That is not good "customer service""

At Thermal Knight Dynamics LLC, we’re excited to offer fantastic HVAC solutions designed just for your home or multi-family properties! Our cheerful focus on energy efficiency means you can count on us for reliable, top-notch heating and cooling services, whether it's routine maintenance or a full system installation. Our friendly and experienced team is dedicated to boosting your comfort while maximizing performance and energy savings. Trust us for expert HVAC design, installation, and repair services tailored to your unique needs!

"Will Ortiz was exceptional. He was honest, knowledgeable and very professional. He solved the air conditioning problems easily and in a timely fashion. He also explained everything that was wrong and what to do before he left. I would highly recommend him and Jack Rabbitt to anyone."

"We had a 2 stage A/C installed, and around Year 2 developed an issue that was causing Stage 2 to continuously run. The prices we were getting for the diagnostic and repair were crazy! Rolando was referred to me, and he came out diagnosed, was able to get the needed parts through our warranty and repair the system. Because of this our system is running 1/2 what it was and barely running on Stage 2."

"A year ago they responded to an SOS related to a full A/C failure. They were prompt and professional. It took several days, in the heat of the summer, till they were able to fix it, but they had to get a part from the west coast so we sweated through the ordeal. While they were working on replacing the main board, I also engaged them to clean the system. I thought the charge was high ($1000), but needed it done. A year later, one of the A/C mini-split heads stopped working. They came the next day. I paid $200 for them to trouble shoot it, which took approximately 20 minutes. (Subsequently another A/C service charged me only $95 to trouble shoot!) They said they would order the part and get back to me. After I week, I had not heard from them. When I called they said they could get the part but it would take 4-6 weeks. I said okay. What could I say. I left it in their trustworthy hands. After 6 weeks I heard nothing from them. I called. I left 4 messages, which were all unreturned. On the 5th try, someone answered. He said he couldn't get the part. Would have been nice to know that 5 weeks ago. Still puzzled why they didn't communicate with me and thus the low review. I have to say that I thought they were really nice people, but obviously my business wasn't that important to them. So be it. But a little courtesy and honesty would go a long way when servicing a small community like Key West. Because of the later incident, I wanted to give them an F, but that wouldn't be fair. If you're lucky, have deep pockets, and the problem isn't complicated, they are okay. Just be aware. I thought I had actually found a reliable service, but that wasn't the case."

"Jim did a great job. He quickly assessed the problem and then took our unit with him to work on it more. When he got back to us, the fix would have cost more than it was worth. He gave us options for a new or refurbished PC. We felt the refurbished was a good deal and chose that. He came back and set that up and we are very happy with it. He then took a look at my laptop and again took it along. He tuned it up and installed a speed upgrade we wanted. Of course, we paid extra for the new unit and upgrades, but we thought the price was very fair. Jim seemed very knowledgeable and responsive. We will definitely call him again if we need any computer services."

DSL Fresh Air is a family-owned and operated air duct cleaning business that provides personalized service to clients in Fort Myers, and surrounding areas. With a focus on improving indoor air quality, our highly trained and certified technicians use advanced equipment and eco-friendly solutions to remove dust, allergens, and contaminants from air systems. This deep air duct cleaning service not only enhances indoor air quality but also improves HVAC system efficiency and extends its life\n\nIn addition to air duct cleaning, DSL Fresh Air offers dryer vent cleaning, air quality testing, HVAC filter replacement, UV light installation, and mold remediation services. Our UV light installation service disinfects HVAC systems, while our mold remediation service safely and properly removes all dirt and germs from air ducts. \n\nDSL Fresh Air provides a satisfaction guarantee and flexible scheduling to ensure clients experience a healthier and more efficient home. Choose DSL Fresh Air for a range of services designed to keep your home safe and comfortable.

"It went great - I needed a whole new system and they installed it all, super quickly, no problem."

"This company is top notch! My AC went out around 4:30pm on Wednesday and I completed the form online to schedule an appointment for someone to come fix it. The appointment schedule showed two days from the date of the problem but someone contacted me within 30 minutes of the message and said they could have someone out that evening. Donald Davis came out to assess the issue. We learned that our unit was over 13 years old with a wall built around it so we are dealing with a sensitive unit with many potential other issues. The circuit kept bowing the transformer so after troubleshooting various potential solutions, we determined the next step would be to replace the control board and go from there. They would have to order the part and he would let us know when it came in. This is now around 9pm the same evening. He told us that labor and parts might be around $800. I asked how fast it would take to replace the AC altogether since it is so old and I would hate to replace the board to have it be another issue or have to replace it anyways. He said that they have them in the warehouse and could probably have it installed sooner than the part. We agreed that he would call in the morning and give us more details on timeframes. Donald called at 8am the next morning saying they could get the part by the evening or send the AC salesman to discuss replacement options. I asked for him to bring out the salesman since we will need to pull this trigger sooner than later and they have a finance plan so I would not have to pay it until later. The salesman, Rick Kinsella, was scheduled to come out to the house within an hour from that call with Donald. Rick came out and assessed exactly what would fit our needs and proposed about five different AC unit options. We decided on the Basic model since that is equivalent to what we already had. Rick, nor Donald, were pushy and very nicely asked what I would like instead of telling me what I should like, which I'm sure many other companies tend to do, such as Mr. S..... But anyways, these guys were great and very pleasant while working with me to fit my needs and finances. I have also been having issues with one of the bedrooms not getting enough air so it's always hot in there. I thought it was the window but come to find out the duct was too small so the air was passing it by. Rick had that thrown in with the AC unit at no additional cost. Let me tell you, that room is the coldest in the house now...it is wonderful! Rick was able to move around an appointment and get the installation scheduled for the next morning (Friday). Our installer, Brandon Patrick arrived by 8:25am and started assessing the situation and unloading the new unit and accessories. Apparently, the previous owner built a wall in front of the handler making it a code violation and an AC techs nightmare since it was facing inside the wall and impossible to replace the blower or any other decent sized parts. But, after assessing the possible solutions, Brandon Patrick and his assistant had the duct replaced, the unit and handler installed perfectly, and the wall remained in tact which I was kind of surprised that we didn't have to tear it down. These guys were amazing and truly skilled at their jobs! We just recently moved here so this was our first experience with a local AC company and I am happy to say that we found our AC company and do not need to look any further for future repairs. Thank you CoolToday and employees for being awesome and getting our unit assessed and installed as quick as humanly possible!"