Get matched with top heat pump installers and replacers in Marne, MI

"What started as a service call for my furnace that wouldn't start evolved into a full system replacement. Techs Paul & Dallen arrived within a few hours of my initial contact, and had restored heat within a couple more hours. Due to the age of my system and other developing problems they detected, they recommended meeting with their Home Comfort Advisor for an estimate. That appointment was made on the spot and Duncan came next day. If I have a word of caution, it would be that this IS a proficient salesman. He examined the system and home, discussed options and had me signed up and financed within 3 hours. The Grapids team arrived next morning to install furnace, AC and water heater. All was done in a day, and is working great so far. Other reviewers have called them "pushy;" I'd call them a local company doing their best to survive during trying times."

"I went with the other contractor due to the fact they included a 7 year maintenance warranty, the company has been around for over 100 years."

"It went well. We will use his services again, if necessary."

"Went OK. They did the work and it 'mostly worked' when they were done. I say mostly because the pressure valve was blowing off of the boiler when they were done (This was NOT happening before they had done the work). I had noticed this the day after I had paid. I contacted them and they wanted to replace the expansion tank and charge me $200. I asked - shouldn't this be covered under the initial work of $4600? They said the part wasn't explicitly in the quote. Frankly at this point to replace what really was a $40 part and half hour of time to do a fully finished job (for $4600). For 1. How am I supposed to know (as a customer) what should be on the quote for a fully finished job (pumps, piping, etc? - they are the expert) 2. How am I supposed to know this isnt their fault. (Shouldnt an autofilling expansion tank be connected to the incoming water supply?) Frankly not standing fully behind their work and making sure they do everything to do a good, finished job - left a 'bad' taste in my mouth. In the end I replaced the auto-filling expansion tank with an Extrol expansion tank for $40 and it took me less than an hour. After that it all appears to work."

"Excellent. They explained the process to us before starting, took before and after photos of the ducts. They worked hard and cleaned up thoroughly when they finished."

"Terry Jones did a superb job, I really can't overstate that. With how old our house was Terry ran into a number of minor issues that other providers may either A) ignored or B) charged extra for each item. Not only did Terry take care of all these problems, he stuck to his original estimate of work quote. The work was top notch, very much "if it's worth doing, it's worth doing right." When we asked for work bids, Terry called us first thing and was there for the estimate in short order. He worked with us to get the Furnace and Water heater that suited our needs/want and quickly adjusted his quote for us. When he ran into unexpected delays with our project, he sacrificed his Saturday to make sure our furnace and water heater were properly installed. I would use his services again without hesitation, and you should, too."

"The crew was very timely, did a great job, and the cost was very reasonable.  Thank you!
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Customer Comfort has been a family owned and operated heating and cooling business since 1994. We have dedicated our business to treating our customers like family with exceptional customer service. It is our mission to take care of customers. When it comes to repairs or new installations, we always give our customers a selection of options and our best recommendation.

"Very professional install went very fast very happy"

"Zach came out to give me a price for a new furnace and air conditioner. His price was cheaper than I expected and his turn around time was within weeks instead of the months I was hearing from other contractors. When it was time to do the project, he showed up on time, was very professional, answered all of my questions, and even cleaned up any mess they had made. I will have him do more work for me if it's ever needed."