Get matched with top heat pump installers and replacers in Morgantown, PA

"We a had an issuer with One Hour where they installed our Geo Thomo unit and it took them like 3 weeks to figure out that a over heating relay was bad. In the mean time my electric bill was over $600 due to the fact that they ran the unit of backup electric. At this point I have not had any good experiences with any of the franchises. The tec's are very friendly and accommodating focus on selling other services but when it comes to problems they are not very well trained. I have tried the better business bureau, and started consultation with a lawyer, We will be going to the PA Consumer protection, Your assistance to the matter would be greatly appreciated. "

"I have had my system for over 2 years and my main biggest hearing unit has never worked correctly. Prime installed this unit and has tried to bandaid this for 2 years. A couple months ago I was told where prime installed the unit at was causing the problem and I could pay extra money to have it moved due to there installation error. I want happy about that and voiced that through a message. 2 months later and prime has yet to fix our even reach out about this issue. This is poor customer service and for a problem that has existed since install. I also pay for the monthly service and extended warranty, still no fix. "

"Worst service I’ve ever have experienced. They wanted to sell me the product, never told me that there was an early termination fee and another penalty for an initial offer they gave me. Had double charges every month, once for the oil they provided (which they never told me they were going to provide before coming. They just came without my knowledge and then I find a high amount bill) and another for an “automatic payment” for 500 that they never could explain. The didn’t even fix this issue and it kept happening every month even after I cancelled the service. Then having to call them is a hastié for the refund of the 500. Stay away of this company"

"Horrible customer service. Paid approximately $5,000 to have a water heater replaced and the very next day it wasn't working. The manager gives horrible service and I would recommend hiring any other company. I wish I could leave negative stars because one star is about 10 too many."

"All work was excellent, from the initial meeting to diagnose the problem and work to be done, to the work itself: removal of the old-and-failing heat pump, installation of the new Bosch heat pump. The crew (Kahlil Hunter and his apprentice) were efficient, professional, tidy, and pleasant. And everything's working fine now!"

"They were professional, and they did a very well job."

"They installed central air in my house that did not have any. Did all the ductwork and vents in every room including finished basement. Mike was my contact and was great. My wife and I are extremely happy with this system. Recommend absolutely. Thanks guys Diego and all."