Get matched with top heat pump installers and replacers in New Hill, NC

"I highly recommend Apex-based "A. Maynor Heating & A/C", who replaced my furnace and the entire central air conditioning system (outside condenser unit, inside evaporator coil, and new refrigerant lines) on 7-17-2020 at my Cary house. I also had them install the new outside condenser unit on the opposite side of the house (where it's in the shade, able to operate more effectively) compared to where the original condenser was (in the direct sun). All of their personnel were very competent, polite, prompt, and a pleasure to interact with, from Christy & Tammy in the office, to Carlos & Louis who performed the initial inspection & diagnosis of the original system that had failed, to Norm who performed the house "load calculation", recommended the appropriate new system, and who (since he's a licensed electrician) modified the wiring at the electrical panel as needed for the new condenser location, to Ramon & Christian who performed the new installation, and to Robert who performed the post-installation check and installed a new condensate pump."

"Technician very nice and knowledgeable. He repaired my heat pump and checked everything over. Very good service"

"Great. Efficiently done. Replaced AC and heat. Redesigned ductwork and added new thermostat upstairs. Upgraded system to high efficiency."

"Called in these folks for a recurring problem with our 2nd floor AC unit leaking freon. Other vendors had investigated, but we had not yet come up with a consensus on the diagnosis. Very nice, very professional. First visit was unable to produce any insight, but I felt due diligence was quite thorough. A second appointment was setup to run a more thorough regression test. Unfortunately, it too was inconclusive. I felt they had done everything they could to diagnose a very tricky issue. Their final prognosis was that it had to be one of a couple of very rare and odd possibilities. Didn't feel too comfortable with this, but had no basis to argue. Total cost at this point between the two visits was $300 with no real progress. Eventually, we stumbled upon an excellent veteran AC repairman who investigated and confirmed an earlier hunch, and was able to explain why. We hired him to fix the problem, a leaky compressor coil (had to replace), and we've have never had a problem since. Now that we know what the issue was, I'd have to say I'm fairly disappointed with this vendor's performance. They firmly disputed the compressor coil as a possible cause. And we paid a decent amount of cash for this misdiagnosis. We'll stick with the guy who eventually fixed the problem as our AC repairman from here on out.
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"In summary: They were - Friendly - Accommodating - Error prone, both in installation and in documentation. - Willing to work until they finally got issues fully resolved. More detail below: Eventually, with enough effort on my part, I think I got a good installation with an accurate invoice. I believe that they were interested in providing a good installation. But there were many errors along the way which only I caught so that they could be corrected, both with the installation and the invoice. They were extremely friendly and easy to work with. I, like many engineers, research systems like these before starting the quoting process. So I knew enough to know many of the items to watch for to ensure a quality installation. For instance, when their technician came out to do the quote, I asked if the following things would be done: 1) Flush the existing coolant lines to clean them out, 2) Check the CFM (cubic feet per minute of airflow), and 3) When brazing the copper supply lines, would they flood them internally with nitrogen to eliminate oxidation, which can cause reliability problems years later. The answer to all three of these was yes. However, at installation, 1) They did not flush the coolant lines. Later they told me that Carrier advises against it, which is fine. But why their technician say that they would do it? 2) They did not check the CFM, until after a couple of later requests from me to do it on a return visit. 3) Their technicians did not plan on brazing with nitrogen even though they had a tank of nitrogen with them. They said that they didn’t even know how to do a complete nitrogen braze, which means that they had been installing HVAC systems without doing it for years. I wonder about the reliability of those other installations. Eventually, another technician with more training arrived and showed them how to do it. In addition, during the installation, they did not level the compressor correctly until I pointed it out to them. They later fixed this. The first thermostat they installed was a nice one, but it was wired incorrectly. I found this and reported it to them. Also, it was the wrong type. It did not have a way to activate the HVAC’s special feature to reduce humidity beyond that which a typical system does. I paid quite a bit more for a system which had this feature, but unless I had noticed this, I never would have gotten it. They came out and replaced the thermostat with another thermostat with the humidity control feature. But for whatever reason, when it thought it was time to reduce the humidity, it just turned on the blower, which does nothing to reduce humidity. I found that neither of the first two thermostats was the more expensive one which Carrier recommended as part of the installation. I reported this to them, and they then came out to install the third thermostat which finally got things working right. They did not charge me anything for the more expensive thermostat. It took 5 different invoices from them before I got one which had no errors in it. Problems included: no factory rebate included, factory rebate added, rather than subtracted from price, wrong equipment listed, and wrong serial numbers. I caught all of these problems and had them fixed. They also found that they had to change the thermostat model on one of the revisions of the invoice. This worked to my benefit as the changed thermostat model increased my factory rebate considerably. Finally, after paying them, they did not send out a receipt showing that I had paid them, even though I was told that I would get one by email. After not getting it, they simply took the final invoice, and hand-wrote on it that it was paid, the amount, the date, and the name of the person who wrote this by hand. They scanned it and emailed it to me. When I asked if there was not a more formal receipt, they said that this is all they supply for those who ask for payment documentation. Again, I think their heart was in the right place. When there was an error found, they did everything they could to make it right. But it was generally me, not them, who found the errors. I am not an HVAC expert, but still found the issues. They were generally quite friendly to work with."

"Removed old hot water tank and replaced it with a tankless hot water heater. Work was done in crawl space with less than six feet height available in work area. All done in a few hours last September. It's now the following August (11 months or so later). Everything seems to be working okay. Workmen were polite, professional, timely, focused on the job, carried away all the old parts and cleaned up well---we were quite pleased with the whole process."

"Date: 01/28/19 Task: Electrical Switches, Outlets & Fixtures - Install or Repair I have hired the Blatons for last June to replace the heat pump system. I have peace of mind program. Once a year, the technician came out to check all my electric and plumbing service. It is no cost but it will cost the ONLY something they find it wrong. The Blanton Techs are excellent services, very professional and knowledgeable. Thank you! I have been a Blantonscustomer for first years. Blantons Staff have always been impressed with their service and workmanship, but this was my first experience with their HVAC Technician, John A. was very pleased with honor customer service."

"Sales rep was very knowlegable about their product. I would have liked to have known about a rebate SEER model that could have been installed. My Electric Co-Op (South River ) gives rebates on SEER 17 models. But I am happy with what has been installed. Install techs found a problem during installation, and replaced bad part and correcting serial numbers prior to departing. Thanx :-)"

"Parker and Company Heating and Air completed a discounted tune up at my property and I was highly impressed with the quality of service that was provided. They were prompt, friendly, and spent a reasonable amount of time inspecting my HVAC unit and providing preventative maintenance. I feel comfortable in the future that I will continue to reach out to Parker and Company whenever I need HVAC services. Their pricing was also very reasonable!"

"Danny Cowart was the technician Yellow dot sent out to my home to address an electrical issue. He was polite, professional and knowledgeable. Upon explaining what happened he was able to find the issue-a broken light switch and replace it. I’d recommend Yellow Dot to anyone."