Get matched with top heat pump installers and replacers in New London, NC

"Customer service is the worst ever. Technicians are great had new Heat Pump installed 3 weeks later AC went out. Two days later finally got tech out found problems with leak in new coil in inside unit. Could not fix because was a factory weld Supposed to replace coil have not heard anything weeks later. Call CS told manager would call me. Still waiting"

Heating & A/C business locally owned and operated we feel invested in our clients and constantly strive for customer satisfaction. Call or message us to schedule an estimate today!

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs.\nIt is our mission to provide excellent workmanship and complete customer satisfaction, from the start to the completion of a project.\nIn order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer \nin a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

"Everything turned out very well, they are now my primary contractor in taking care of heating and cooling. They are local and they do a great job."

"I met the owner, who came on short notice when a company doing conversion of our water heater to natural gas did something that ‘shorted out’ our AC.  I was so impressed with their service that we signed a continuing maintenance agreement.  They come out twice a year to check out your heating and cooling system to head off any potential problems.  They haven’t tried to upsell us anything upon their inspections, they did find a ‘switch’ that was going bad and replaced it this past spring.  They didn’t say we HAD to have it replaced but that it might not make it through the summer; so we did have it replaced. It cost around $80."

"We used Pro Plumbing twice, once for service and a second time to replace my water heater. Both times they were prompt and professional. The service fee for just coming out to troubleshoot was inexpensive, which was greatly appreciated. For the installation of my water heater, their rates were competitive with other plumbers in the area. The service tech (Fletcher) was knowledgeable and explained everything in detailed. He was also patient while I asked him loads of questions, and he offered me lots of options for units and how he could install them to fit our tight closet. Everything seems to be working great (it has been about 6 weeks)! I would definitely hire them again."

"Very well, rep came in, introduced himself, reviewed the situation, wasted no time in cutting it out, told me to ask my upstairs neighbors not to run any water in their kitchen sink. He ran to Home Depot to get a piece of pipe and when he came back he replaced the pipe and was out the door in less than 1/2 hour."

"Good communication, thorough and detailed completion of job, would definitely hire them again"

"I cannot say enough good things about them. They are the only ones authorized in this area to put an aresol inside the air vents. It seals little air  leaks in your vents. It also gives protection against future mold, that kind of thing. Signature Exteriors referred me to them. They did their job exactly the way they were supposed to. They were aware. I have dogs and they were aware, don't just open the front door, the dog might get out. They were here long enough that I couldn't just lock the dogs out. You've got these big fans and blowers and all that. They took such care with my house. It's big major equipment that can only be so dainty with it. They did their best.
We still have one more piece to do. The first thing they do is they clean all of your vents. That is included in the price to putting the aresol treatment in. The aresol treatment, there's a computer to tell it what it's doing and when it's done. Getting it set up is the biggest part of the job. It takes about 2 hours to clean up all the vents and that kind of thing. The computer comes on and says, yes you have things in good shape or no you still have a gap somewhere. Well, they came last week and on the downstairs the computer kept saying you've got a gap and the man the came up to me and said, Ma'am it says that you have a 27 square inch hole somewhere in all your venting. I said, oh my gosh, let me just pay you. You spent half a day and you didn't get to do your job but that's on me not on you and he said, no, ma'am, we're going to find the hole. Well, again, all this is closed up. They start taking out the vents, using their flashlights and using their cell phones to photograph all throughout the venting of the downstairs of my house until they find a phantom vent. When the house was built 31 years ago, they closed off where a vent was supposed to go. I have been heating and cooling the gap where the downstairs ceiling and the upstairs floor, I don't know how many square feet that is, we've been heating and cooling this for 30 years. So, they said, here, let us email you the photos and let us talk to our boss. We know that we don't do this kind of thing but somebody needs to take care of this. I said that I wanted to pay them and he said there is no way we are going to charge you to get nothing done. He said, you let you know when the vent is replaced and I'll send the guys out and they'll finish the job they came to do."

"Excellent! I was in a bind because my air conditioner went out and I really wanted to at least get a ceiling fan installed so I could survive the heat. Gerald responded immediately, was extremely professional and knowledgeable. He was patient with me and my lack of knowledge. He explained things to me as he went along. He did such an excellent job installing the ceiling fan that I had him install a new light fixture as well. I will definitely be having him come back out to install some recessed lights in my kitchen. I can not recommend him more highly! He takes pride in his work and is a man of his word! Hire him. You won’t regret it. I sure don’t!"