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"After cleaning & sanitizing, one of the air ducts was emitting particulates. We demanded that that the contractor return & redo that particular air duct. Also, the stand to one of the roof-mounted condenser units was obviously mounted crooked. The contractor & owner returned to correct the problem. StarTech accommodated our schedules and installation preferences & completed the project on time. However, since the installation it seems that StarTech has been nonresponsive or slow to respond to certain items of concern. Items of concern: 1) StarTech for the longest time did not provide us with a final invoice detailing the items/services purchased along with the maintenance agreement. It wasn't until the first cold weather when we weren't able to turn the heat on, that StarTech sent a technician. I reminded StarTech of the invoice & finally one was provided to us. 2) Early on, the switch to one of the condensate pumps would be stuck in the "On" position and I was concerned that the motor would over heat & burn out. My call was to StarTech went unheeded. 3) The location of the condensate pumps interfere with the routine maintenance of cleaning of the filters. When I explained this to the HVAC technician, he said that he would acquire some materials to install longer hoses & electrical cords that would allow us to safely move condensate pumps out of the way during maintenance. To date, this task has not been accomplished, nor have we been contacted. Summary: StarTech completed the project satisfactorily and accommodated our needs. The company's lack of attention to details & lack of customer service resulted with us giving the company this average rating."

"Great service. Fixed the problem in a day or less. Worked at night as well. Am definitely going to use him again.
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"Raul from Total Air came on an emergency call early this morning. He made and installed a cap on the roof vent for our new tankless water heater. He also adjusted all of the new vents for our recent HVAC installation to improve balance in air flow. He is very knowledgeable and thoroughly explained everything that he did. Great professional, skilled workmanship. Thank you!!!ð ¤ ð ¤"

"Outstanding team, knowledgeable and honest. Specified the right products for us and performed a challenging install with no issues. Very responsive to changing requirements and emergent work."

"I needed to add insulation over my existing insulation so I wanted to get 3 estimates. Mr. Manuel Contreras Owner of Insulation Works was the first person I scheduled. He did a thorough inspection of every square foot of my attic and recommended all the old insulation be removed because it was contaminated with varmint feces which smelled really bad. He showed me photos of everything he saw including a couple of dead rats and recommended my attic be sanitized and deodorized to remove all odors and bacteria which were a health hazard before installation of any new insulation. He said he would use an Ozone Machine in my attic to ensure all odors and bacteria were removed. Mr. Contreras gave me a quote for R38 Fiberglass Insulation to increase my home's energy efficiency. He informed me of an available CPS Rebate and said he was a CPS Approved Installer and offered to assist me in filing for the rebate which made it easy for me right away. Mr. Contreras told me Insulation Works is a Family Business doing business in the San Antonio area for over 20 Years and that he strictly adheres to the principle of doing the job right the first time every time and at a fair competitive price. I was very impressed with his knowledge and I felt so confident with him that I decided to let him do the job without obtaining any further quotes and we scheduled the work. His schedule was busy, out a couple of weeks but he offered to do the work on a Sunday which I greatly appreciated. After the work was done my attic looked Amazing and smelled as fresh as the inside of our home. He even left several rulers to show the height measurement of the fiberglass insulation. He cleaned thoroughly after the job and even sanitized my Furnace and Water Heater Closets at no extra charge and when he noticed my exterior doors needed new weather stripping he replaced the old weather stripping on three doors as a courtesy at no cost to me. It's an understatement to say Insulation Works provided me Professionl Service done right. Without any question I will use his company again and I Highly Recommend Insulation Works to anyone interested in having their attic insulated the Professional way."

"Called Bruce and he responded within 24 hours to what we thought would require a new air conditioner.  He informed us that the unit was fine, just needed better maintenance.  He had the parts purchased and the unit repaired in a short amount of time and on time.  I should clarify that this is a very small job that I asked Bruce to perform.  He changed my old evaporative cooler to refrigerated air in my previous home for a great price and on time.  He also performs work for our restaurant and does an excellent job.  Bruce is responsive, fair and always gives me a straight story and fair price.  I could not be happier and would definitely recommend his services.  I should have reviewed his services earlier as I have used him since 2011 and he now services all my families' homes.
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Texas Hotsteam Services is a small business in El Paso Texas that takes pride in the services it provides to its customers it has enough employees to meet customer demands.We at Texas Hotsteam believe quality of work is very important along with punctuality and cleanliness we stand behind all of our work with customer satisfaction and guarantee. We are a small company with big customer satisfaction results...THS accepts cash, checks, paid at end of services renderd..

"I called and they were there the next morning. Even though they were there to give a qoute on a new heating system they got a service person to come and fix the problem with the existing heater right away.They did an inspection of the unit diagnosed the problem and are providing me with a qoute for a new central heat/cooling system. I would have this company work on my equipment anytime they are fast, they fix the problem, and they go the extra mile to make sure everything is correct before they leave. Great service and people."

"New installation went well. I was a little upset that only 50% was covered being that the unit was 19 years old. I'm sure that parts for something that old would be hard to find. Replacement was recommended."

"Takes a while to get ahold of them to get in system. I found them to be fair in determining whether to make a repair or replace. Very fair and reasonable, They are clear on what is and isn’t covered."