Get matched with top doors installers or repairers in Stephens City, VA

"My family recently purchased a home that is 10 years old and during the inspection, an issue came up with the safety mechanism that keeps the garage door from closing down on an obstruction (like your car, kid, or pet). I called ABC Garage and the customer service was very thorough in explaining that older models to not have that feature, so she walked me through the various models and pricing in case we wanted to replace the unit. We have young kids, so I knew we'd probably want to go with the upgrade. The day of the service call, the technician arrived promptly and verified that the current system was old enough that it didn't have this safety feature. We discussed the options again (he had all three models in his van) and he installed it promptly. When that was completed, he also showed how the garage door itself could use to be adjusted so it made less noise when opened. I was happy to pay the additional fee to get that resolved. All told, it was a very positive experience - professional, thorough, friendly, and timely. There is a 5-year warranty on the unit and 1-year labor warranty, but I expect this product to last much longer in the future."

"They did a good job.  He was great.  They did a really spectacular job.  We put on a new addition and it's really tricky to get the garage door.  They had to custom fit it and they made it work great.  I'd give them straight A's.  They had very competitive pricing. "

"The initial estimate in August 2015 went very well.  We were very pleased with the quality we were getting and the quoted price.  The company was responsive and showed up on time to give us the estimate. From that point, however, we had difficulty at times communicating.  We did not hear back from the company regarding the status of our order and possible dates for scheduling the installation. When we finally heard from them in October, they left a message for us with a date of installation. I called and left a message to confirm the date, but they did not get our message.  Once they understood the mistake, they immediately rectified by making time for us as planned.  
On the day of installation in October 2015, the lead installer showed up on time but they did not start work until about 11:00 am due to an issue with the window delivery/pick up. The installation went fine, and they appeared to be detailed and diligent in their work. However, we noticed part way through there was a mistake in the order, and one window was ordered without grids. Unfortunately, the installation went very late (they did not finish until about 9 pm) due to complications with the big picture window at the very end, which was not started until nearly 7 pm.  Consequently, they completed the work on the large picture window in the dark and cleaned up outside in the dark.  They were unable to wrap a side window that was not part of the installation, but which they agreed to wrap when we had our estimate.  We were told they would come back and finish cleaning up when they came back to swap the window out for the correct one, clean off black marks on the interior of the windows, and complete the wrapping of the additional window.  The next morning, we completed the clean up ourselves outside.  We were pleased with the installation and the quality of the windows. However, we noticed a dent in the aluminum border surrounding the big picture window above our front door, probably inadvertently caused due to the lack of visibility in completing the work in the dark.  We communicated that to the company in writing and by phone.  We were told it would be taken care of by the installer. Within a few weeks, the installer came back and installed the correct window pane, but did not have the materials to wrap the additional window or fix the dent above the front door. It has now been over five months, and we have had multiple instances when we were told the installer was coming only to either not have him show up or have him reschedule.
I have contacted the company multiple times, most recently two weeks ago, when we were told by the general manager the installer had just picked up the materials and would be contacting us to take care of it.  After more than a week, the installer contacted us to say he would be by on the weekend to take care of it. Once agin, he had not shown up or communicated to us regarding the schedule.
We were very pleased with some aspects of our experience but extremely displeased by the lack of responsiveness, the feeling of being bounced around to various members of the company, and the fact that they did not complete what they said they would or fix the dent above our front door caused by the installation. When I have spoken to the general manager or the installer, they are always very polite and  professional.  I just wish these interactions were followed up by action.  Our issue remains unresolved more than five months after installation.
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"William was great to work with! After my neighbor boarded the door for me, I called him about 9:00 p.m. and he came out the next morning to assess the situation. Since my door was so old I decided to go with a new sliding glass door. He had to order the door which took a few days. He sent a tech out to replace the door and Jimmy did a wonderful job installing it. There were such a pleasure to work with and it made the stress of the break in a little easier to deal with."

"Great experience.  Mr. Rorer came out and gave us an estimate and came back and did the repairs a couple of days later.  He found the root problem with the roof and fixed it.  The price was very reasonable.  He is an honest repairman.
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"Awesome.  They came out on time, to begin with.  Then, upon removing the old shower doors, they discovered a bunch of gross mold that had collected/grown in the area between the old metal frame and the shower (the bottom).  They thoroughly removed and cleaned the whole area of all the mold -- when they were done, you couldn't tell it had ever been there.  Then they installed the new door, which looks fantastic.  Given proper drying time, this will probably be the last shower door we ever need or want in our master bathroom.  They left our bathroom the way they found it -- clean ... but with a sweet new door instead of the old, nasty, door.  Very, very pleased with the work."

"I had a jimmy-proof Yale lock on my iron gate replaced last year. The installation then was poor. One screw was never screwed into anything. Recently one of the other screws broke recently, the shaft was broken off. Called, and had the locksmith at my place about 45 minutes later. He worked for over an hour getting it secured properly."

"When American Jewel installed the door I gave them A grades as I thought they did an excellent job.  But after using the door for a few weeks I noticed the dead bolt didn't close completely, but only about 2/3, and also noticed the screen door was no longer aligned properly, so although it closed and looked right, the door was slightly off and it would no longer lock.  I called American Jewel and they scheduled the installer to return and make the minor corrections.  The installer did not show up.  When I called American Jewel again, they did not return my calls. I complained to Angie's List, and via their complaint resolution process American Jewel contacted me.  They were very apologetic and attributed it to a mix up, accepted responsibility and sent the installer to my home to make the minor corrections.  I would use American Jewel again, despite this hiccup, as my wife and I like the door they installed, feel we received excellent value, and ultimately American Jewel followed through on the minor problems I described and corrected them all."

"Amilcar and his team at Shalom Home Solutions did fantastic work on my townhouse. They refinished the floors, painted all the walls, and did many odds-and-ends projects that all came out wonderfully. Shalom Home Solutions staff are extremely responsive, hard-working, and great to work with. Any time we had questions or needed something fixed, I could text Amilcar is he would provide assistance. I recommend reaching out with any home repair you may need because they do great work at a very fair price."

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We were initially a bit surprised by the price quote, but we wanted to go with a high-quality window and window well.  Also, the quality of the work performed by Travis Graham and his crew member was outstanding. In cold, wet December weather they excavated 6 feet down to the foundation footer and cut through the foundation to install our vinyl egress window and MarFlex window well.  Travis Graham always came to our house with a smile and a good attitude.  Right after we signed the contract, Travis went to his normal vendor and discovered that they no longer kept the window well we wanted in stock.  He found out that the window well had to be ordered and  the price would be higher than what was originally quoted. Instead of raising our price, Travis honored the contract by absorbing the extra cost.  Graham Restoration also went the extra mile and not only filled in the hole they dug, but also grated and seeded the dirt.

As an aside, we found out that Graham Restoration hangs Christmas lights for a small fee.  We had them outline the front of our house with lights we had bought, and they also took them down for us.  I think we had one of the best looking houses on the block.

Honest contractors that perform quality work are hard to find.  I highly recommend using Graham Restoration for your next project.

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